CrystalCruises.com Reviews - 5

My first experience with Crystal Cruise

My first experience with Crystal Cruise was enjoyable and definitely worth it. The ship itself is very nice, but what really stood out was the amazing customer service and staff. They were always attentive, constantly checking to see if anyone needed something, and it never felt like they were stressed or overwhelmed, which is something we’ve noticed on other cruises. The staff were friendly and always willing to help. No task was too much for them. Everyone, from the waiters to the maintenance team, greeted us with smiles and a friendly hello. Our butler (Romeo) assured us that this cruise would change how we viewed cruising, and we can see why. After many years of cruising with different lines, this experience really stood out. From the moment we boarded, things went smoothly. Registration was easy, and we went straight to the Trident Grill, a beautiful spot on Deck 12 with colorful cushions, plants, and a covered glass ceiling. Our cabin was ready when we arrived, and one suitcase was already waiting on the bed, with the second delivered shortly after. The room was comfortable, though a bit tight on closet space due to the safe inside. However, we managed to store everything, and the suitcases fit easily under the bed. The robes were cozy, and there were slippers provided. The mini-fridge had sodas, and a bottle of champagne was waiting on the table. Our cabin stewards, Pricilla and Dee, were kind and very helpful. The room also had an iPad with access to everything we needed, including information, bookings, movies, TV shows, magazines, and newspapers. The internet was the best we’ve ever had at sea.

We went on a nine-night cruise around the Greek

We went on a nine-night cruise around the Greek Islands in March. From the start, it was a pleasant experience. The ship is on the smaller side, hosting around 1200 guests. Our cabin had a window view, which was a change as we usually book inside rooms, but they were sold out. Our room was kept neat with a nightly turndown. Most of our meals were in the buffet, where there was a good selection of dishes, all well-prepared. While we don’t favor seafood, the chef was considerate and arranged another dish for us on seafood night, which was kind. The crew members are welcoming and profesional. It’s amazing how they keep up such positive attitudes. Our favorite spot was the piano bar, where we enjoyed the atmosphere and friendly team. Around the indoor pool, there were plenty of seats, and drinks came quickly with helpful staff. There was also an adults-only outdoor pool with sunbeds. Generally, the ship was very clean. It would have been nice if more snack options were available as we’ve seen on other cruises. We attended two shows, but they didn’t stand out, and adding a staff showcase could be an idea for the future. Would we go with Crystal again? Yes, overall it was a good experience that we would repeat.

This was our first time sailing on the new Crystal

This was our first time sailing on the new Crystal, with our last trip on the "old" Crystal almost 10 years ago. While our memories may not be as sharp, this cruise felt just as enjoyable as the old ones, maybe even a little bit better. The staff remains just as professional and approachable as before. Every member of the team, whether directly serving guests or not, always greeted us with a smile and a warm hello.

Crystal Symphony has a certain charm

Crystal Symphony has a certain charm that sets it apart from others. Much like a well-crafted luxury item, it has a lasting appeal that resonates with those who value both design and substance. The brand combines these two elements in a way that few others manage to, and that’s why it stands out. It's not just about luxury; it’s about offering something that feels worthwhile.

Nice service, decent food

Nice service, decent food, main dining room feels dim and old, like many other areas. Entertainment was good, but the seating by the pool needs updating. Tours were not great and seemed poorly organized.