Confluence helped us unlock the value in other Atlassian tools
Confluence helped us unlock the value in other Atlassian tools: Jira and JSM. It is widely used as a knowledge base for both our employees and clients. Its feature to separate public and private spaces made it easy to keep everything in "one place." The built-in integration with other Atlassian products also works great when you want to explore a topic in detail, like making a CAPA report for an incident— a Confluence page acts as a report linked to current issues and tickets, making it simpler for customer support teams to find needed info. The biggest downside is the missing article versioning function that would help our technical writers keep our detailed documentation current—we had to develop a versioning system that flags certain pages for updates whenever a new feature version comes out.
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