Cartrawler.com Reviews - 92

Booked Car Trawler via Ryanair

Booked Car Trawler via Ryanair. Prices were quite competitive, even cheaper than the previous year, perhaps due to Covid restrictions. The driver was there at the airport when we landed and surprisingly early on the way back, with different drivers and cars each time. Both drivers were friendly and helpful, and the cars were clean and spacious. I did have some concerns about the return driver showing up, so it was a relief that he arrived early. However, the website is a bit tricky to navigate. I wanted to confirm my return journey but struggled to do so. When I entered the booking reference number, it indicated that the voucher had been used, causing unnecessary worry.

The team displayed remarkable friendliness,

The team displayed remarkable friendliness, efficiency, and helpfulness. Clear explanations instilled confidence, ensuring a smooth procedure. Impressive responsiveness—my card refund processed swiftly, even on a Sunday. We rented two cars, one through Vueling and the other through a different company. The latter incurred double charges for insurance and inconvenient airport pickups. Your system, featuring a courtesy bus to an off-site office, proved superior. I would certainly choose your services again and have enthusiastically recommended you to friends. Great job to the entire team!

The booking process was easy

The booking process was easy and the prices were fair. However, things went downhill when I got to Alamo at Barcelona's Airport Terminal 2. The customer service was terrible and it took forever to get my rental car. I was pretty disappointed with their service and it definitely put a damper on my trip. Overall, Cartrawlers is wonderfl

Browsing for a budget-friendly car

Browsing for a budget-friendly car online, the website was user-friendly, offering an attractive price. Upon arriving at Europcar, the process was smooth with no wait, and the staff was friendly. The car was prepared and clean. However, arriving half an hour early resulted in an unexpected additional day charge, which was disappointing.

Great bang for your buck! The overall

Great bang for your buck! The overall journey, from reservation to car return, was smooth. However, the return service lacked customer focus, resembling a ferry ride. Encountered only stern men guiding and urging us to park nearer. Room for improvement in enhancing customer experience during returns.

Lanzarote is so hot!

Lanzarote is so hot! The roads are long with stunning mountains and scenery. Renting a convertible was great for enjoying the surroundings. I'm happy with my car rental. It was a fancy experience with the car.

The company offers fair prices and rates

The company offers fair prices and rates for different rental firms. They provide clear details about insurance coverage and limitations. They also give useful information about where the car can be driven.

good car

The car was not only comfortable, but it was also spotless and well-maintained. The staff was incredibly friendly and went above and beyond to make sure I had a great experience.

The added insurance was super helpful.

The added insurance was super helpful. The person who served us knew a lot and spoke great English. The car was awsome... now we're considering buying one too.

The company made it so easy to

The company made it so easy to get the car. They even take it to your hotel for you. It really helped make our holiday better.

Arrived at ENTERPRIZE desk

Arrived at ENTERPRIZE desk to find it closed, but the exceptional service at the National desk saved the day. The staff went above and beyond to accommodate us. While the initial hiccup was inconvenient, their dedication and assistance turned the experience around, leaving us satisfied with the service received.

Your platform impresses with its

Your platform impresses with its easily navigable interface and an extensive array of car rental choices. The website's simplicity made the process smooth, allowing convenient price and vehicle option comparisons across different rental companies.

My experience with the company

My experience with the company was a bit disappointin. The service at the counter could have been quicker, and I was disappointed not to be informed about the requirement to return the car clean, resulting in an unexpected 15€ charge. Additionally, the fuel policy, starting with a 1/2 full tank, proved inconvenient as I ended up leaving an extra 20€ worth of petrol.

The experience with the company

The experience with the company left much to be desired. The individual collecting the car displayed an alarming level of rudeness. Rain had left some mud on the vehicle, and shockingly, he attempted to label it as scratches, prompting us to manually clean and refute the false claim. Such an encounter was unprecedented in my history with service providers.

Concerns arose when a photo

Concerns arose when a photo of me was captured for electronic storage, raising apprehensions about potential misuse by malicious entities. This unsettling experience with their data handling practices has left me uneasy about the company's commitment to privacy and security. Addressing such issues is crucial for instilling confidence in customers and ensuring a trustworthy relationship.

Lazy, rude, and not helpful

Lazy, rude, and not helpful staff at AVIS in Miami Airport. They seemed bothered and unprofessional. Waited too long, got wrong car, and it was dirty and scratched. Other companies treated me better at MIA.

As Soon As They Get Your Money – You’re Out of Luck

I would strongly advise against using this car rental service based on my recent experience. Unfortunately, this company’s customer service is non-existent once they have your payment. I traveled with my family, including a young child, to a foreign city late at night. When I arrived to pick up my rental car, I was told that my debit card would not be accepted, despite having received confirmation of the booking and having no prior notification about such a strict requirement. The staff was unhelpful, and no alternatives were offered. I was left stranded in an unfamiliar city with no transportation. What’s worse is the company’s complete lack of communication. I contacted customer support multiple times before my scheduled pick-up, but there was no response for three days. By the time I arrived, it was already too late to make any changes, and they refused to even try to resolve the issue, leaving me in a stressful and dangerous situation. This is not the first time I’ve rented a car, and based on my experience with many other companies, I can confidently say that any other rental service would have handled the situation better. In fact, I have rented cars from competitors who not only provided clear communication and helpful staff but also offered flexible solutions to problems that arose. This company, however, seems to be only interested in collecting your money, after which they abandon you completely. Despite my request for a partial refund, they refused, citing irrelevant rules and ignoring the fact that they failed to meet their obligations by not providing the service I had paid for. If you’re looking for a reliable company that cares about its customers, avoid this one. They only care about your money once the booking is made, and after that, you’re on your own. I’m highly disappointed by the lack of professionalism and customer care. I will never use this service again, and I encourage others to look elsewhere for car rental needs.

I used the KLM website to book

I used the KLM website to book a car, not realizing it was facilitated by CarTrawler and involved a third party, Sixt. Attempting to adjust my pickup time for the second leg of my journey became a frustrating ordeal. The suggested solution of canceling and rebooking lacked clarity on the associated loss of funds. Numerous attempts to contact the provided phone numbers over five days proved futile. Sixt, uninformed due to the CarTrawler intermediary, offered no assistance via their chat bot. Only after my trip did an email response reveal an unwillingness to reimburse for a minor time adjustment. Absurd experience over a 1-hour difference.

I came across your company through ArgusHire

I came across your company through ArgusHire, your sister company. Unfortunately, my experience has been marred by a concerning incident. Someone used my stolen credit card details to book a car rental on Jan 28, 2023, with reference US836436700 and confirmation CWPD709544. Despite reporting the unauthorized transaction and following procedures, I'm yet to receive a refund. This situation has caused significant distress and financial strain. It's disheartening that the matter hasn't been promptly addressed. Urgent investigation and expedited refund processing are crucial to alleviate the burden I currently face.

They shamelessly billed us for a car that

They shamelessly billed us for a car that never materialized, forcing us to cough up again abroad or face being stranded at the airport. Upon our return, they shamelessly peddled a string of excuses (read: blatant lies). Despite winning a court judgment against them, this unscrupulous outfit refuses to comply. A clear warning to steer clear. Save yourself the headache and opt for one of the numerous trustworthy car rental alternatives available.

I chose this company due to its

I chose this company due to its no-credit-card claim for car rentals. However, disappointment struck when, days before pickup, they insisted on a credit card. To switch to a debit-friendly provider, they charged me an additional 50 euros. Next time, I'll explore alternatives to sidestep such inconveniences.

Just got back from Italy

Just got back from Italy and had to share my experience with this amazing rental company. The car? Spotless and ran like a dream. The staff? Super friendly and really knew their stuff. Everything was just smooth sailing. But here's a little tip for future travelers: when booking online, the site only showed an insurance option from some third-party that wasn't great. But, when I got to the rental office, they offered this awesome full-coverage deal for just OMR 113 a week. Wish I'd known about it upfront, would've saved me from paying double for insurance. Overall, though, I was super impressed with the service. Can't thank the team enough for making my trip so enjoyable!

Fantastic experience

I recently had a great experience at Axon that I just have to share. The service was beyond awesome! The staff there was super friendly and really knew what they were doing. I was surprised because there was no line at all, and I didn’t have to wait even a minute. Everything went so smoothly, faster than I could've imagined. And to top it off, I got an unexpected upgrade which was such a nice touch. It felt like they genuinely cared about making customers happy. It’s rare these days to find a place where the service beats your expectations, but Axon managed to do just that. Can't recommend them enough for their fantastic customer care!

Man, what a trip! Renting

Man, what a trip! Renting this car was an adventure from the start. We waited nearly an hour to get it because it was coming from T1, which was a bit annoying. The car itself? Not too bad, pretty decent ride for our journey. But the real kicker was returning it at 4am. We drove in circles, desperately trying to find the drop-off key box. It was like it vanished into thin air! Finally, we spotted a guy napping in his car. We woke him up, and he told us to just leave the keys in the car and lock it. Not exactly comforting, but what can you do at that hour? Overall, not the smoothest experience, but we managed.

It was pretty solid

I recently tried out this rental service and overall, it was pretty solid. The staff was super friendly and helpful, which made the whole process a breeze. The car was in great shape, and I had no issues during my trip. However, there was one small hiccup that bugged me a bit. They returned the petrol deposit, which was awesome, but the waiver wasn't refunded. It kind of threw me off because I was expecting both back at the same time. If they could speed up the deposit return process, I’d probably stick with them for all my future rentals. Still, I'd say they’re worth a shot if you're considering them.

I went to Alamo expecting

I went to Alamo expecting the usual hassle, but what a pleasant surprise! There was no line at check-in, which was a first for me. The staff was super friendly, making the process a breeze. And the car? Way nicer than I imagined. It was spotless and felt really roomy and comfy. I immediately noticed how safe it felt driving around, which is always a big deal for me. Usually, I brace myself for something to go wrong, but this time, everything went just right. Alamo really stepped up their game, and it made my trip that much better. Definitely a refreshing change from the usual rental experience.

Booking my car online was

Booking my car online was a breeze. Everything went smooth, from the quick email confirmations to all the info they sent over, really helpful stuff. Picking up the vehicle? Couldn't have been simpler. I just walked in, and everything was ready to go! No long waits or complicated paperwork, just grab the keys and hit the road. It's nice when things just work out like that without any hassle. It's like they knew exactly what I needed and had it all lined up for me. Definitely a service I'd use again, no doubt. It's these little things that make the whole experience feel effortless and enjoyable.

Finding the car rental place

Finding the car rental place was a breeze, just a hop away from the airport. I walked in and, boom, there was my car, just like I ordered. No surprises, no hassle. Everything was smooth sailing from the start. When it came to returning the car, it was as if they had a magic wand—quick and painless. The folks there were really friendly and made sure everything was sorted out fast. It's rare to have such a seamless experience, you know? Felt like they really cared about making things easy. Definitely left a positive impression. Wouldn't hesitate to go back next time I need a ride.

Kind of a hassle

Getting the rental car was kind of a hassle. First, we had to take two shuttles just to get to the car, which was weird. It was midnight, and the place wasn't lit up well at all. There were only a few people in front of me, but it still took longer than expected. Leah, the person who helped me, was super nice though and made the wait more bearable. Once she started helping me, things went pretty fast. I got my car in about 15 minutes after talking to her and was able to hit the road. Overall, Leah made the experience much better, but the whole two-shuttle thing was annoying.

Traveling for work keeps me

Traveling for work keeps me away from home a lot, so when my fiancée came to visit for Valentine's Day, I wanted to make it special. Even though it was cold, I decided to rent a convertible. The service we received was awesome - everyone was super nice and really patient with all my questions. We ended up with a 2024 Mini Cooper S convertible and had such a blast driving it around. We loved it so much that now we're seriously considering buying one for ourselves. The whole experience just turned out perfectly, and it made our Valentine's Day unforgettable.