AnytimeMailbox.com Reviews - 14

I got a personal mailbox to start my business.

I got a personal mailbox to start my business. Since I didn't have all the business documents yet, I used my personal details. I paid $25 for notarization. Later, I got the LLC documents and asked if I could use the mailbox for my business. The support manager said no, I needed to register again with business documents. I did that, but they rejected my USPS Form 1583 and Lease Agreement, saying it was in a foreign language. My Lease Agreement was in both English and Spanish. I'm confused. I gave them all the legal papers, but they keep rejecting them. I can't activate the mailbox without it.

My feel has been quite good

My feel has been quite good with Anytime Mailbox. Website and app work smoothly, and the service is super handy. However, it's key to check the store handling your mail, 'cause it's third-party spots getting it, not Anytime Mailbox. Also, prices might differ lots, so understand the pricing of your chosen spot.

So far so good

So far so good, though the choce to confirm my mailbox forse me to review, which I am not yet prepared to compleat.

The team members at the location

The team members at the location were very helpful in helping me get my legal paper set up to receive mail.

The only thing I didn't like 'bout the process

The only thing I didn't like 'bout the process is the verification process. I didn't like how I'd have to pay just to verify my identity.

Overall, the process was mostly smooth

Overall, the process was mostly smooth. There was a bit of delay with the notary and paperwork approval, but it wasn't a big problem.

The one thing that bothered me about

The one thing that bothered me about the process was the verification. I didn't like how they made me pay to verify my identity.

I'v been waiting for my first letter to be recieved.

I'v been waiting for my first letter to be recieved. It seemed to take a week to get the picture of the envelope. Then I requested open and scan. That took several days which did include one weekend. Then I tried to save the scan. I did get a copy of the envelope saved. I could not save the contents. Then I tried to print the contents. I could not get it to print. I don’t think I ever got the app to save a file of contents or print the contents. This is my first scan so I am still learning.

I wish this company were more better.

I wish this company were more better. They often scanned wrong documents or didn't scan things at all. Since they handle sensitive financial papers, it worries me about process and quality control. Support takes forever to respond. When we wanted to change to a new address, we couldn't because USPS says the mailbox is a business address. We tried to fix it with support and they did nothing. They have many bugs they need to work on, but nobody seems to care enough to do it.

We got charged for an extra month even

We got charged for an extra month even after closing my account and had to argue to get the refund. We used Anytime Mailbox while moving from a temp address to a new one. I closed my account in the app and got a confirmation saying it was closed as of June 30th. Luckily, I took a screenshot of that confirmation. But, they charged my card in July. I called them to ask why, and they said their system didn’t show my account as closed. I told them I had a screenshot proving it was closed. The rep was pushy, trying to make me keep the account even though I had a new address and didn’t need it anymore. So, I ended up getting charged for an extra month just because I tried to cancel online. The rep did eventually agree to refund the extra charge after I threatened to dispute it with my credit card and report it to the Better Business Bureau with the screenshot. I expect they’ll respond to this review and try to explain it away or make excuses. I’m curious how many others had this problem. The service was lacking, and I’d choose ipostal next time.

I had my mail coming to me for a while,

I had my mail coming to me for a while, but then it just stopped. I called multiple times, and they kept saying sorry and promised to call back. I've been without mail for a while now, probably getting fees and collections. I've called them more than 10 times, and they kept saying they're handling it. I insisted on speaking to a supervisor, who promised to sort it out, but I still haven't got my mail. I lost all electronic scans of important documents, and they can't give me a timeline for when I'll get my mail back. This was a terrible experience! I can't recommend this service to anyone!

Had an incredibly disappointing experience

Had an incredibly disappointing experience dealing with our Canadian virtual address through Anytime Mailbox. I requested a scan a month ago and have received no response whatsoever. After numerous attempts to follow up with customer service, I was met with slow and ineffective support. To add insult to injury, the letter we specifically asked to be scanned was ultimately shredded. It's evident that their provider selection for specific regions, particularly in Canada, is severely lacking. The support system is sluggish and offers little assistance, especially considering the time-sensitive nature of letters and the importance of the documents involved. I've decided to sever ties with them altogether and strongly suggest exploring alternatives. Thankfully, there are plenty of other options available, and the process is practically the same across the board – various providers in different cities and regions with established contracts. While our virtual mailboxes in the United States with Anytime Mailbox have been tolerable, the experience outside of those regions has been abysmal. The so-called "vetted" providers they claim to have in place lack quality control, resulting in the mishandling and potential loss of crucial documentation. Caution is advised when considering Anytime Mailbox for locations outside the United States, as their track record suggests a lack of reliability and proper handling of important documents.

The ongoing issue of not receiving mail after four months is a significant concern

While AM initially appears easy to set up with a low price, the ongoing issue of not receiving mail after four months is a significant concern. The lack of troubleshooting support exacerbates the problem, making it difficult for customers to address and resolve the issue.

Expect delays that may jeopardize the timeliness of important mail

Expect delays that may jeopardize the timeliness of important mail, especially if you have deadlines to meet. This lack of promptness in processing and forwarding mail raises concerns about the reliability of their service, particularly for time-sensitive documents.