AnswerConnect.com Reviews - 8

Dyan M. was really helpful in assisting

Dyan M. was really helpful in assisting us with making a few changes to improve how our business operates. She paid attention to what I needed, offered some solutions, and implemented them quickly. She also gave us time to see how everything worked out and checked back with us afterward. The communication and customer service were great. Dyan was supportive, approachable, and did more than we expected for our business. We are grateful and pleased with her and Answer Connect.

It's a valuable addition to our operations.

The experience with the call answering service has been excellent. Each time I listen to the recordings, the agents are friendly, customer-oriented, and speak clear English. They convey a genuine employee vibe rather than sounding robotic. I'm genuinely pleased with the service and appreciate the professional and personable touch they bring to handling our business calls. It's a valuable addition to our operations.

The onboarding and setup experience

The onboarding and setup experience was quite impressive. They guided me seamlessly through the process, effortlessly tweaked the call flow, and displayed a high level of professionalism. Communication with them was easy and effective.

Your agents are great, and

Your agents are great, and I love how all the calls are recorded and how everyone knows how to handle them. I also love getting emails from each call we receive so I can see them in real-time.

The company's help was very useful and speedy.

The company's help was very useful and speedy. I liked the patience given as I'm a bit slow with technology. They were kind and professional throughout, completely answering all my questions.

Pilly, our client account manager,

Pilly, our client account manager, who did the onbording session with my assistant and I, was great. She knows the system real well and was very patient. She answered all our questions and concerns and came up with solutions quickly. She was very patient with us, even though the session was long. It seemed like she really wanted us to understand everything and be ready to use the system. I'd give Pilly 5+ stars! If everyone at AnswerConnect is as good as her, then you guys have the best customer support!

This service is really good, with super

This service is really good, with super friendly customer support. I've been using them for a long time and I tell all my friends who own businesses about Answerconnect. They're really nice and it's easy to communicate with them.

The experience with Answer

The experience with Answerconnect had its ups and downs. Candy Oakes stood out for her helpfulness in addressing issues promptly. She ensured changes were made promptly and stayed in touch consistently. Quick call answering prevented client frustration. However, some receptionists didn't meet expectations. They often misunderstood callers and repeatedly scheduled appointments in the wrong time zone. Correcting these mistakes took more time than handling calls personally. While Candy's support was appreciated, the limitations of receptionists relying on scripts and lacking caller information made it challenging to direct callers appropriately. While it may suit other businesses, it wasn't the right fit for us.