Reviews Summary

LiveChat has a 2.5 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

LiveChat is an online customer service software offering live support, help desk tools, and web analytics. It enables businesses to deliver exceptional customer experiences through real-time chat and efficient service management. The platform combines live chat capabilities with help desk software to streamline support operations. Its web analytics features provide insights to improve customer interactions and satisfaction. LiveChat is designed to enhance communication and optimize service delivery for businesses of all sizes.

Key Details:

  • Location: The company is headquartered in Boston, Massachusetts, United States.
  • Founders: LiveChat was founded by Maciej Jarzebowski, Mariusz Cieply.
  • Foundation Date: The company was established in the year 2002.

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Customer reviews

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(4.0)
My account in PHJoy app for online games My account in PHJoy app for online games

My account in PHJoy app for online games is not working, and I still didn't get my withdrawal money. They never sent it to my wallet, looks like scam PHJoy. I lost 20,000 and they just took it from my account.

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(3.0)
We joind LiveChat in January 2024 We joind LiveChat in January 2024

We joind LiveChat in January 2024, planning to stay for many years. But we noticed the AI was not very good, often giving wrong or unhelpful replies to our customers. Also, the price is quite high. We talked with their team many times this year, but in the end, we did not see much improvement. This week, we switched our business to Intercom.

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(2.0)
I deposited 10000 RS in PKR but it isn't showing in my account. I deposited 10000 RS in PKR but it isn't showing in my account.

I deposited 10000 RS in PKR but it isn't showing in my account. I sent multiple messages but no good response! Can someone tell me where to go for filing a complain?

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(1.0)
Stay away from this company Stay away from this company

Stay away from this company – unwanted charges & poor customer support I canceled my LiveChat account nearly a year ago, but suddenly, they began charging my card again in December, January, and February. I reached out to them asking for a refund, but they refused, even though I had canceled my account a long time ago. This company seems dishonest, and their billing methods raise a lot of red flags. I’ve had to request a chargeback through Capital One to get my money back. Also, their service is overpriced for what it provides. You're better off using Zoho Chatbot, which offers much better value and support. Stay away from LiveChat!

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