TechSmith.com Reviews - 11

I've been a satisfied customer for

I've been a satisfied customer for 8 years, using Camtasia and Snagit. Recently, my computer stopped working, and I needed to transfer my account to another device. I reached out to customer support, despite not having all the necessary details. The support was quick, clear, and really helpful. Eventually, everything got sorted out smoothly. Thanks to Mark for his assistance!

Very happy with the purchase

I ordered a shisha, and all its components fully correspond to the description and attached photos on the site. The hookah has already been tried by a large company, and everything is great. Very happy with the purchase.

I had trouble getting into my accounts after resetting

I had trouble getting into my accounts after resetting my password several times. Thankfully, I got help through chat to fix it. But, if the second reset had worked, I wouldn’t have needed to reach out. Please reconsider and simplify the password reset steps and also the problem of forgetting your new password before you can even access your account, which means starting over. I really needed to download software that evening onto my new device and create a screen recording video quickly. Being locked out caused me extra stress and anxiety with the complicated reset/login steps.

Nice

I hav a small amont of mony. At th start I studied spreds nd swaps of acounts. Of cours, it would be beter to trade on ECN acounts, wer spreds r smaller, nd swaps r also reliable. But, for ths u need to invest a large amont of mony, so as nt to risk ur deposit. All acounts can b connected to ribeyt.

Used Camtasia on/off 10 yrs

Used Camtasia on/off 10 yrs. 2023 version, crashd, revert to trial. Support hopless, but they tryin. Now 3rd person in 3 hrs. Change to 4 stars. Techsmiths redeemed selves, quick fix wen right person came. Thanx to Anthony. Hope error was one-off.

So, here's the deal with

So, here's the deal with Camtasia. If you shoot them a message, be ready to play the waiting game – we're talking 24-48 hours. Not exactly ideal if you're knee-deep in a project with a ticking deadline. And when they do reply, don't expect a super personal or detailed response. Nah, it's usually just a link to some video. Kind of a letdown, honestly. Hoping for snappier responses and a bit more personalized help next time around.

I experienced delays in Camtasia's customer support

I experienced delays in Camtasia's customer support, with responses taking 24-48 hours. This prolonged wait, especially when working on time-sensitive projects, proved inconvenient. Additionally, the replies lacked personalization and detail, often directing users to generic instructional videos. The impersonal nature of the support left me feeling dissatisfied, as it didn't effectively address my specific concerns or queries.

Man, I've been rolling with

Man, I've been rolling with Camtasia for a good chunk of time now, and I'm all in for those sweet free updates with the maintenance service. But let me tell you, the latest edition, the 2023 one? Total crash central on my beefy AMD 7800X3D, 64 GB RAM, RTX 3090 setup. Slap a few assets on the timeline, and boom, it's freeze city followed by a crash party. Thank the tech gods for my access to the previous edition, the 2022 one. That baby's running like a dream. But here's the kicker – I'm throwing messages in the forum about these glitches, and Techsmith seems to be playing the silent game. They're not just ignoring, they're straight-up deleting my posts, trying to sweep these issues under the rug. Not the smoothest ride, but hey, at least 2022's got my back.

Having utilized Camtasia for years

Having utilized Camtasia for years and investing in their maintenance service, I appreciate its user-friendly video editing features. However, the latest edition (2023) proved problematic, consistently lagging and crashing on my high-end AMD 7800X3D, 64 GB, RTX 3090 setup. Despite multiple updates, the issues persist, and the company appears unresponsive, even deleting forum posts reporting these glitches. Fortunately, previous versions like Camtasia 2022 offer a stable alternative. The recent challenges with technical support and product stability raise concerns about the company's commitment to addressing user concerns.

I'm still rocking an older

I'm still rocking an older version, and what do I get? Constant internal marketing pop-ups pushing me to upgrade for some serious euros! How 'bout a free upgrade or just quit with the annoying pop-ups, huh? I don't need that hassle every time! Bought Snag-it, got a license key. Upgraded my laptop, had to shell out for another copy. Seriously? It's not the 2000s anymore – link it to my account, dammit! And then I find out I only got a "subscription" the second time, not the full deal. No wonder it stopped working after a while. Give me a break! Oh, and your software? Buggy as all get out. Snag-it's pulling a stunt where it breaks on startup with two monitors. Restarting is my new hobby. Camtasia's trim feature? Audio glitches that could wake the dead, even on my beast of a laptop. Seriously, sort it out!

I recently opted for an annual subscription of Audiate and Camtasia 2024

I recently opted for an annual subscription of Audiate and Camtasia 2024. Big mistake. I should have known better. Camtasia has always been glitchy for me as a Mac user, but this is worse with Audiate and Camtasia. Audiate won’t sync with Camtasia, and it won’t close properly. I have to force quit it all the time. So, you keep making edits in Audiate and losing them. It’s a huge waste of time and effort. When you reach out to support, you get reps who clearly don’t understand how Audiate or Camtasia work. They seem to be trained only on Windows. Even after spending 15 minutes (or should I say wasting 15 minutes), Audiate is still not working, and I’ve lost my work and wasted too much time. There must be better tools out there…