Smallwoodhome.com Reviews - 17

Absolutely love this company!

Absolutely love this company! The website's design process is incredibly user-friendly. The production and shipping speed are impressive, and the final product is outstanding! What sets them apart is their outstanding customer service. Reported a damaged frame, and Smallwood responded within an hour. They promptly replaced it and generously allowed me to choose a higher-resolution photo. Their dedication to ensuring the replacement exceeded the original was remarkable. Fantastic company!

The product quality, grea

The product quality, great customer service, and quick delivery make this company worth returning to! We ordered for our youngest child's birthday. After placing the order, I contacted customer service to check if it would arrive before his birthday, which was less than a week away. The customer service rep replied on the same day, even though it was a Sunday, confirming the delivery would be in time. We got the lovely pictures just 2 days later!

Reached out to customer service

Reached out to customer service prior to making a purchase to ensure my photos aligned properly for the wrapped canvas style. Shelby provided excellent assistance, understanding my needs and adjusting my photos to fit seamlessly on the canvas. Having seen the impressive results from my daughter's previous purchases, I was confident in the quality of the product. Appreciate the helpful support and the delivery of a fantastic product once again!

This company is my go-to choice

This company is my go-to choice for orders. The customer service is prompt and excellent. I encountered a minor issue with a photo once, but they swiftly resolved it by sending me a replacement. All my orders have been consistently satisfying, and my home is adorned with beautiful Small Woods Home frames.

Despite encountering a defect in one of my images,

Despite encountering a defect in one of my images, the company swiftly addressed the issue and promptly sent a replacement. Their dedication to their customers and products is noteworthy. I wholeheartedly endorse this company and will continue to recommend them.

This was my second time using this company

This was my second time using this company, and I’m pleased with the service. Even though one photo got damaged during shipping, they quickly sorted it out and sent a new one. Good customer service and solid products. I’ll surely return as a customer!

The customer service was fantastic and very helpful

The customer service was fantastic and very helpful. While the frame arrived broken, I've had numerous Smallwood items in my home, all of which are consistently beautiful and high-quality. I appreciate the assistance provided.

The stuff we bought is good

The stuff we bought is good. One frame came with some chips, but they quickly sent a new one and fixed the problem. I'd buy from here again.

My experience with this company was absolutely terrible

My experience with this company was absolutely terrible. They completely botched my order, and when I reached out for assistance through their online ticket system, I received no response. I had to call the provided number, and the customer service agent, Jennifer, was unhelpful and dismissive, stating they would address my issue at their convenience. She refused to discuss the matter over the phone and even denied my request to speak with a supervisor, claiming none would be available for 48 hours. This was by far the worst customer service experience I've ever encountered. To make matters worse, Jennifer suggested that I pay again for the photos they had already messed up and offered a mere 50% discount on the original price. It felt like they were trying to scam me into paying for their mistake. They took no responsibility for the error, and it was not my first order with them. I was a loyal repeat customer who was treated extremely poorly. I have decided never to do business with them again, and I will certainly warn my friends and family to steer clear of this company. Jennifer admitted that they have a backlog of complaints, prioritizing them based on when they were received, and my issue had not yet been addressed. As a consumer, hearing this was deeply unsettling. Save yourself the trouble and avoid this company at all costs. It's nothing short of a rip-off.

The company has yet to address

The company has yet to address my issue regarding a damaged picture replacement or a refund. The delay in resolving this matter has left me dissatisfied with their customer service.

I placed an order on October 14th

I placed an order on October 14th. It's now November 1st, and I'm still waiting for it to ship. I only ordered a single item.

Oh wow, Smallwood is something

Oh wow, Smallwood is something else. Ordered from them a few times, and they're just great. Last time, one of my prints came in damaged. I was pretty bummed, but I reached out to them, and they were super quick to respond. They didn't just send a new print, they actually threw in a new frame too! Totally unexpected, but very appreciated. I keep telling everyone I know about them. If you need prints, they're the way to go.

First time trying Smallwood, and

First time trying Smallwood, and I gotta say, I'm impressed. When one of my canvases showed up with a small problem, I was a bit worried. But, I just mentioned it to them, and they handled everything. Didn't even have to follow up; they were on it. The customer service is top-notch, and they made the whole process super easy. Now, I’m looking at my walls and thinking about what I can order next. Definitely a fan now.

We just got our family

We just got our family wedding photo back and it's absolutely stunning! The whole process was super easy – I ordered it right from my phone without any hassle. We went for the largest size they offer, and the picture quality is just perfect, so clear. We've ordered a few family photos from Smallwoods before, and they've never let us down. This one is no exception. Can't wait to hang it up and show everyone!

Got my order quickly, which

Got my order quickly, which was great. But when I opened it, the frame and print quality really let me down for the $90 I spent. It’s printed on foam core board, kinda like those presentation boards from school, not the nice canvas I thought I’d get. I mean, it looks decent enough once it's on the wall, but definitely not what I had in mind. Feels like I overpaid for something pretty basic.

I was really looking forward

I was really looking forward to my order of 10 frames, but things went south quickly. When the first batch arrived, the pictures were all misaligned, foam was ripped, and one frame was downright broken. I put in a complaint and waited a few days to be told replacements were on the way. A week later, I received the rest of my order, only to find that the two 20x30 frames were shattered beyond use. Tried contacting customer service through chat and phone during their "open" hours, but no luck. After days of waiting, I finally got an email saying I would get an $80.40 refund, though I should be getting at least $118. Made another ticket and still waiting. Very disappointed and won't be ordering again.

I gotta say, my experience

I gotta say, my experience with this place was pretty frustrating. Every time I called, it said they were closed, even though it was during their business hours. When I finally got through after seven tries, they just gave me some canned response that didn't help at all. Spent $200 on what were supposed to be professionally done images, but the prints came out looking terrible. No detail at all. Felt like a total waste of money. The whole thing was just a big letdown.