Simplex Reviews - 7

The procedure went smoothly and quickly.

The procedure went smoothly and quickly. I attempted to make a purchase with a card, but I was unable to finish KYC as I wasn't in the EU. I was concerned initially, but after chatting with customer service, they promptly canceled my order. They mentioned it might take 24-72 hours for my bank to unlock it, but it took under an hour. Very reliable service, I would suggest it to customers in the EU.

I had a seamless experience with Simplex, swiftly receiving my cryptocurrency

I had a seamless experience with Simplex, swiftly receiving my cryptocurrency. Their security protocols inspired confidence, and their responsive communication via text and email was reassuring. Simplex ensured I felt supported throughout the process, making it easy and efficient. I highly recommend them for hassle-free crypto transactions. Thank you, Simplex!

I really appreciate their service.

I really appreciate their service. I always find plenty of crypto sellers when I need to buy on Changelly, some of them have decent offers, but I always go with what Simplex provides, as I value ease over great deals with hassle lol. They're just the best, Simplex

It was fast and simple.

It was fast and simple. I hadn't used the service in years, but all my info was still there when I logged in. Updating it was as easy as a text msg. The process's simplicity was surprising. I'll use this service again when I can.

Company's service was quick.

Company's service was quick. Notifications for feedback were helpful. Checking if the bitcoin was received was good.

If I wasn't being tutored by someone with experience,

If I wasn't being tutored by someone with experience, I would've likely got a bit lost, but overall the experience, and customer services were good. I would recommend having a customer service icon on your front page.

BEWARE - Company located in Lithuania, you will have no recourse when they defraud you

They never delivered bitcoin to my destination wallet and allowed fraudulent purchases on my account. For quite some time, I used this company with no issue, then after they merged with H Finance, beginning in May 2025 they failed to deliver 4 bitcoin purchases to my wallet, each time telling me there is a delay, that the responsibility is not theirs, that all purchases are final. When I reached out to my bank for assistance, the merchant lied and stated that I never reached out to them directly to report bitcoin not delivered (I have the email communications). The company reported that I had "signed" a document agreeing to their terms and conditions before each purchase, this is a flat-out lie! It was an online purchase and there were no boxes to check or sign agreeing to anything. I also notified the company that apparently my account had been compromised as I could no longer even log in and yet they had the nerve to continue to submit multiple additional transactions on my card that I never initiated, approved of, or received. I had to have my bank ban / block the company from attempting to process any more charges on my debit card. The company is located in Lithuania, so as a US citizen, I have no legal recourse. If you are located in a country other than Lithuania, BEWARE, you will have no recourse or help when they rip you off.