Sena.com Reviews - 7

I had a great experience with Sena helmets.

About two years ago, I purchased a Sena Momentum Evo. I gave it to my brother when he started riding a scooter. Later, I got myself a Sena Stryker. A few months after buying it, I accidentally put a small dent in the top of the helmet. Even though it was my fault, Sena replaced it under warranty. Really helpful customer service and solid helmets.

Got in touch with sena not long ago to ask

Got in touch with sena not long ago to ask about getting a new headset. They told me fast I could get an upgrade and didn’t have to pay for it! The new ones came from Germany really quick, just a few days! Put them on today and the change is realy noticable. 10/10

Support kept me waiting for many weeks

Support kept me waiting for many weeks, and in the end, no real help. This item has bad lag and noise when using SENA boom headsets. Now I find out it only works with one headset at once. We ride together, and now I can't chat with my riding friend. For what it costs, not woth it. Look for another option.

I had purchased a Sena R helmet, and while the helmet arrived

I had purchased a Sena R helmet, and while the helmet arrived, it turned out to be too tight when I tried it on. I contacted Sena Technologies to request an exchange for a larger size. Over the last few weeks, I've spoken with several customer service agents, but my RMA request is still waiting for approval, even though it's been over a week. The customer service has been disappointing, and I still haven't received the replacement helmet. If you're looking for a helmet, I would recommend buying from a more reliable seller than Sena Technologies.

My family and I purchased some Sena RT1 units.

My family and I purchased some Sena RT1 units. While the product has been updated, we received older stock and now we are left with a unit that isn’t really supported anymore, except for warranty purposes. This means any problems or glitches won’t be resolved on the old RT1 models that have been fixed in the new ones. I don’t think I’ll choose Sena again for a new product, as I don’t want to gamble with new and old items having the same name.

I bought a pair of SENA 30K a couple of years back.

I bought a pair of SENA 30K a couple of years back. One of them failed, and when I reached out to the company, they declined my warranty request since I was a month over the period. It’s not right to ignore a warranty for a $300 item. I couldn’t escalate to a higher level and was just directed to a level 2 technician, who also denied my claim.

Total garbage!!

Total garbage!! Too complicated Hard to use Total junk Avoid this, it will annoy you It's just a gadget made by techies to impress other techies with how smart they are Completely useless and too complex for real use You've been cautioned Costly junk!