SeamLess.com Reviews - 10

Half the time i'm not being helped properly.

Half the time i'm not being helped properly. Sometimes they mess up, and I am the one who suffers from it. If a restaurant cannot complete my order because they are closed or no longer have the food I want, I still get charged, and im the one that has to wait 5-7 days or more for a refund. Why not instantly refund me so I can order from someone else? Today I placed an order of 2 dishes, but only received one. They're solution is for me to wait a week to get refunded. Great, so now I have to split the food with my wife (which is never an issue for me) only that there are 7 dumplings. The representative abruptly ended the chat when I was still typing. A few of them are rude. If only we could rate them after the chat has ended maybe their boss will take action

After 5 years of giving this company my money

After 5 years of giving this company my money I've finally had enough. Uber eats here I come. Deliveries went terribel and customer service could care less. If u dont appreciate my business, I'll go elsewhere.

Thi company rllly disppointed me.

Thi company rllly disppointed me. My food wus just left by the door, nd the driver didn't bring it to me. Ths is not safe nd unprofeshnl. I had to throw my food away. Not accptble.

Miserable experience

Below is the information covering an order that I did not receive. Specific structures were to deliver the food to the physicians pavilion entrance to Albany Medical college. It was not delivered there. The driver said he delivered it to the GPS destination which was absolutely incorrect. We have not been able to discover where the food was delivered. I have not received the food yet I have paid Daley $40. In a shop phone call I was told management would contact me the next day and if they could not refund they would give me a coupon of equal value. None of this has happened. Your delivery order from Bellini's Counter is being prepared. Your food should arrive between 5:30pm – 5:40pm on Monday, December 09. Bellini's Counter Total: $38.74 Ordered: Dec 09, 2024 3:59:55pm Order number: #63532826-1029359 Contact Restaurant: (518) 621-1815

I ordered from a restaurant right next door.

I ordered from a restaurant right next door. They promised utensils and napkins, but I’m in a hotel without any silverware. My order was $17.99 plus $1.08 tax. There was a $3.00 service fee and a $1.99 delivery fee. The total was rounded up and labeled as a donation. I didn’t leave a tip since the utensils were missing, the restaurant was next door, and I had nothing to eat with. Despite this, a tip of $4.81 was TAKEN without my permission. My $17.99 order ended up being $29.00. I called and thought they refunded the tip, but although I got an email that looked like a PayPal refund, there’s no refund in my account! I paid too much and only saw two service fees before the payment was authorized. Additional charges appeared afterward. This is theft and it is ILEGAL!

The customer support was unhelpful

The customer support was unhelpful, forcing me to rewrite my order, and I was inexplicably charged for two orders. Additionally, the website appears to be malfunctioning, hindering my ability to check and resolve issues. It's disconcerting to suspect potential hacking. If I could assign zero stars, I would. It seems like this service is managed by AI rather than real humans, leading to a subpar and concerning experience.

They charged me an exorbitant 25% more for a pickup order

They charged me an exorbitant 25% more for a pickup order, treating it as if it were a delivery. When attempting to cancel before receiving my order and seeking assistance from customer service, they were rude and unhelpful, abruptly hanging up. Adding to the frustration, the company imposes a substantial 30%+ commission on the restaurant, further highlighting their questionable practices and lack of customer-centricity.

This company might overcharge

This company might overcharge you with lots of extra fees and a recommended tip, making it hard to put a stop to the transaction. If you decide to cancel, they'll likely say a refund isn't possible, offering only a credit for your next deal. The customer support is pretty bad. Overall, it feels like a ripoff.

Food never came.

Food never came. I called the driver, and he said it was delivered. I checked my cameras, and he didn’t even come by. I asked him to just get the food wherever he left it and bring it to me. He agreed and then disappeared. Never answered his phone. THIS DRIVER IS A COMPLETE LIAR. NEVER USE SEAMLESS!

I made a mistake using Seamless

I made a mistake using Seamless to order Pizza Hut. Pizza Hut wasn't aware of the special offer from Seamless. Ordering through Seamless ended up being more costly compared to ordering directly from Pizza Hut. I opted for pick-up instead of delivery. I won't use Seamless for Pizza Hut orders again.