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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Swell Reptiles is 72 out of 145 best companies in Pet Stores on RealReviews.io

Customer reviews

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Summary

Swell Reptiles has a 4.5 - star rating from 6 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    68%

    4 reviews

    4 reviews

  • 4 stars

    16%

    1 reviews

    1 reviews

  • 3 stars

    16%

    1 reviews

    1 reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    0%

    no reviews

    no reviews

  • M

    Miss Lowe

    1 reviews

    United Kingdom

    This store always does a great job.

    This store always does a great job. They offer a wide variety of products, and if you can't find what you're looking for, just ask the staff as they have lots more in the warehouse. Ellie was very helpful and gave me lots of good advice. Thanks Ellie! The prices are good, the fish seem healthy, and the tanks are clean. Plus, there are parking spaces available, which is really helpful.

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  • l

    luke wattie

    1 reviews

    I would like to express my gratitude.

    I would like to express my gratitude. Soon after ordering from swell reptiles, our chameleon unexpectedly passed away. The products hadn't been shipped yet, and when I reached out to swell reptiles, they were so nice and understanding, canceling the order right away. I hope more businesses were like swell.

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  • J

    Jesú

    1 reviews

    Good customer service.

    Good customer service. Emily and Holly fixed my lost parcel problem quickly (Yodel had misplaced my parcel). The product itself was better than I thought in terms of build quality, and it keeps the humor just right for my mini orchids. Very pleased :)

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  • K

    Kaylouise

    1 reviews

    United Kingdom

    I had a really nice guy named Luke help me through email.

    I had a really nice guy named Luke help me through email. He was very kind, gave me honest tips for my Geckos, and was super friendly. Nothing was to much trouble for him, and he really did more than expected.

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  • A

    Anonymous

    1 reviews

    Decent customer service.

    Decent customer service. Lost 1 of 2 parcels through Yodel. Yodel's response not great but Swell's team helpful, resolved issue, sent new delivery quickly. Gave 4 stars, was on hold long. Email response quick. Suggest email over phone. Will buy again from Swell.

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  • K

    Kayla

    1 reviews

    I paid for next day delivery before 7pm

    I paid for next day delivery before 7pm for a heat lamp as mine had broke. This was not delivered until numerous days after and they did not notify me of any changes/that they wouldn't be delivering this on time. The company marked this as dispatched but when I called the courier they explained this had not been received yet

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Rating on other websites

  • Trustpilot

    2.9

  • Reviews.io

    1.9

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Swell Reptiles is 72 out of 145 best companies in Pet Stores on RealReviews.io

About Swell Reptiles

Swell Reptiles is a leading UK retailer of reptile supplies, live foods, and vivariums. They offer a wide range of products for reptiles, invertebrates, and other exotic pets. Catering to both newcomers and avid experts, Swell Reptiles ensures a diverse selection to meet all needs. Their extensive inventory supports the care and maintenance of various exotic species. Swell Reptiles is dedicated to providing quality products for reptile enthusiasts of all levels.

Key Details:

  • Location: The company is headquartered in Hyde Cheshire, United Kingdom.
  • Founders: Swell Reptiles's directors are Matthew Stephen CLARKE, Donna Marie STEADMAN, Antony David STEADMAN.
  • Foundation Date: The company was established in the year 2007.

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