RepairsUniverse.com Reviews - 14

Repair Universe is my preferred choice for phone repair parts.

Repair Universe has been my go-to for phone parts for years, and they've consistently impressed me. What I appreciate most is their quick and reliable shipping. If I ever encounter an issue, their customer support is incredibly helpful and responsive. My only suggestion is that they should allow customers to leave reviews directly on their website for added convenience. Overall, Repair Universe is my preferred choice for phone repair parts.

I'm extremely pleased with this store's offerings

I'm extremely pleased with this store's offerings. Their prices are already budget-friendly, and the frequent discount coupons further sweetened the deal, allowing me to save significantly on my purchase. The ear speaker I acquired for my iPhone 11 functions flawlessly, effectively restoring my phone to a like-new state, all at a minimal cost. Highly recommended!

I recently purchased a SIM

I recently purchased a SIM card tray for my iPhone XR, and I must say it was completely affordable. Not only that, but it also arrived at my doorstep surprisingly quickly. Overall, a smooth and cost-effective transaction.

I brought my iPod in for repair

I brought my iPod in for repair, and even though they were very busy, they fixed it quickly. Got helpful advice from the staff, and my iPod works great now. The service here is the best I have ever had.

High quality of the items

I was truly impressed and genuinely surprised with the quality of the items I received from this seller. They performed flawlessly, and I will undoubtedly be a returning customer.

Each part I got was real and functioned perfectly.

Each part I got was real and functioned perfectly. The careful packing made sure everything came in great shape.

I don't understand why some people

I don't understand why some people give this company bad reviews. I bought a Wi-Fi/Bluetooth part for my Xbox One X. It was cheap, even cheaper than Chinese ones! The item came really fast and was packed nicely. I'll definitely come here first for my repairs in the future. Keep it up!

Low prices don't make up for subpar customer service.

While their prices may be tempting, the abysmal customer service overshadows any potential savings. I ordered a package that included a SIM card tray, but it never arrived. When I reached out for assistance, I was met with complete unhelpfulness. Their response was to direct me to claim with Route since I had insured my package that way. However, the response from Route was far from reassuring. The problem is, that I needed that SIM card tray to make my phone functional, and I had even paid for overnight shipping to have it quickly. While I did eventually get a refund through Route's insurance, the process took a week. Waiting for such an essential item was frustrating, and the lack of support from the company itself made the experience even more unsatisfactory. Low prices don't make up for subpar customer service.

I received was not the correct part

My experience with this company has been a total disappointment. I ordered a replacement screen for my iPad 2 Mini, but what I received was not the correct part. Their customer service was unhelpful, and they sent me the wrong part not once, not twice, but three times. To make matters worse, I had to pay $13 to return their incorrect product, and they still refused to provide a refund. Despite their own policy stating the product was unused and in its original condition, they were uncooperative. I spent over $46 on this part, and it ended up being a complete waste. I also had a prior experience where the part I ordered fell apart. I won't be falling for this again. Avoid this company at all costs; it's simply not worth the frustration and wasted money.

This company is incredibly

This company is incredibly unprofessional. I ordered a screen replacement and a kit for my Pixel. When the package arrived, not only was it the wrong screen, but there was also no kit included. I didn't even take the screen out of its package, as it was clearly too small. Upon returning it, they refused a refund, claiming damage with a super close-up picture – a false accusation since it hadn't left the package. To make matters worse, they insisted they sent the replacement kit, backed by an alleged weight check. This is a dishonest and untrustworthy business. Opt for ifixit instead; a far superior choice.

Ordered an iPhone 8 front camera replacement

Ordered an iPhone 8 front camera replacement and attempted to cancel within 2 hours. Despite their claim that it had already shipped, I waited for its arrival to initiate a return. The return process proved cumbersome, as their policy required filling out a form. After a four-day wait for the form, disappointment struck again – no return label, and I had to foot the shipping bill. The return costs surpassed the item's value, and their deduction plus shipping left me shaking my head at the overall inconvenience.

This company is nothing but a group of scammers

I had a highly unpleasant experience with this company. They sent me a broken screen, which malfunctioned within a week, displaying a large white line. When I reached out with evidence of the issue, they insisted on the screen being returned in like-new condition, which was impossible without breaking it. Moreover, their promise of a refund proved to be false, as I still hadn't received one after two weeks. This company is nothing but a group of scammers, and I strongly recommend avoiding them at all costs.

This place is incredibly dishonest

This place is incredibly dishonest, and it's no laughing matter. If you decide to purchase a part from them, make sure they are sending you the correct parts; otherwise, you'll encounter significant difficulties getting your money back. In my experience, calling their customer service was futile, as they denied any wrongdoing and claimed not to have customer service at all. Beware of dealing with this company.

This company sells non-genuine

This company sells non-genuine parts for devices. While they may be compatible, the quality is extremely low. Steer clear of their screen replacements to avoid disappointment and potential issues with your device.