PetsWarehouse.com Reviews - 12

I've been using these for a year now

I've been using these for a year now and wouldn't go with another supplier. Any problems get fixed right away. Easy to reach, super helpful, and they go out of their way to help. I'd totally suggest them, and I have. They're reliable and trustworthy. Ian from customer service is great, nothing's too much trouble.

Kedves és segítőkész személyzetről van szó

Kedves és segítőkész személyzetről van szó, akik figyelnek az apró részletekre. Az ilyen kiszolgálás miatt hűséges vásárló leszek. Fontosnak éreztem magam, és megértették az igényeimet. A sok állateledelbolt és weboldal közül csak itt fogok vásárolni!

Pet Warehouse is always a great place to shop.

Pet Warehouse is always a great place to shop. The staff is always kind and helpful, making sure to assist whenever needed. The store is always neat and organized. It’s also really nice to get some special discounts for being a loyal customer!!

Got a call from Joanne today 'bout my order.

Got a call from Joanne today 'bout my order. She was nice and helped with my questions. Her attention made me a Pets Warehouse customer. Joanne made me feel special. With so many pet stores, only shopping here now!

Gud products. Alweys ship on time.

Gud products. Alweys ship on time. Lately fixed a problm with FEDEX for shipping perishable ordr. Nice n' responsble customer servis.

I got a hard to find thing

I got a hard to find thing and got real good help from John and others. I'd buy from them again for sure.

I got 2 18x18 Exo Terra backgrounds for my dragon's tank.

I got 2 18x18 Exo Terra backgrounds for my dragon's tank. They sent them the next day, and I got them the day after that. I emailed them some questions and they answered within a few hours.

I have been shopping at the

I have been shopping at the Pet Warehouse on Glen Cove for a number of years, and without telling their customers, they have decided not to give credit or a refund on live fish if they died the same or next day after purchase. I just purchased 6 fish this past Saturday. By Sunday morning, one fish had already died. I had to work Saturday & Sunday. I called this morning and was curtly told that if I read my receipt, it says no guarantees on fish! I was not made aware at the counter that their return/exchange policy was changed. As much money as we, the customers, spend in this store, we should get better service! This is ridiculous! I will tell everyone I know not to shop here and go to Tropical Showcase instead! They have no problem with exchanges & returns! And I will continuously post about their unfair practice!

During my visits to your store, I noticed

During my visits to your store, I noticed that staff members seemed uninterested in assisting customers and lacked knowledge about the products. It’s important to have employees who understand pets well. I inquired about a shampoo for dandruff, and one staff member responded, “I don’t think we have anything for that.” While I searched, I found several options for skin issues. I asked for help because I struggle with small print. When I asked about a crate, they appeared confused. Please consider hiring more capable staff. I appreciate having a pet warehouse nearby, but the service here is below standard.

I would never recommend

I would never recommend buying a puppy from here. All of their dogs are from puppy mills and have health issues. They sold me a dog with pneumonia and told me he was fine. I had $3000 in veterinary bills by the end of his treatment. They did not care about his health or how he was doing throughout the process. They tried to fight and not pay for the dog but ended up paying the bills in the end. This is not a store that cares about making puppies happy; they just want to make money. I cannot say this enough, never buy a puppy from here.

Worst customer service I've ever

Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund; however, the replacement door was never sent. I asked for a refund, and they REFUSED to give one. They said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!

Ordered two planters

Ordered two planters. Waited ages, like a whole month, then they said it got delivered by some fake delivery thing, which it didn't. Now they won't give me my money back. Total scam, don't even bother with them.