Pavlus.com Reviews - 19

Our experience with the company's

Our experience with the company's group reservations was good. While the setup was fine, there were concerns among some group members regarding the handling of their inquiries, especially for those unfamiliar with using a travel agent. The process wasn't flawless, and a few members are considering booking directly with the cruise line in the future.

Unparalleled Service with Donna @ Pavlus

Booking over 30 trips with Donna @ Pavlus has been consistently flawless. Their meticulous attention to detail, seamless handling of every aspect, and proactive communication set them apart. Donna ensures you feel like the most important traveler, fostering loyalty. Undoubtedly, I won't consider using any other service. Highly recommended!

This was our first time using Pavlus

This was our first time using Pavlus Travel. As promised by a friend, the whole experience was good! Our agent, Fia, knew a lot and was very responsive when needed. Details and follow-up were on time from start to end, including payments and reminders. When we need a travel agent again, Pavlus will be our first choice!

I've tried many travel agents in my

I've tried many travel agents in my years of globetrotting, some even cost me extra for their "skills," but none matched the service I get from Pavlus. Annette is simply fantastic, and I've sent many travelers her way. I highly recommend Pavlus - they truly understand the traveler's needs and are always on your side.

This is our third Globus trip and it was fantastic.

This is our third Globus trip and it was fantastic. Our tour guide, Errica, was amazing, funny and knowledgeable. Sicily was more beautiful than we expected. The transportation and driver (Salvatore) was excellent. Hotels were near everything and the included dinners and entertainment were awesome.

I recently went on a cruise to the

I recently went on a cruise to the Canary Islands. The airline had a 24-hour delay on the way there. Pavlus air operations spent around two hours sorting out new flights for me so I could still make my cruise. Pavlus really helped me out. Thanks, Pavlus.

We've been using Pavlus Travel for years and

We've been using Pavlus Travel for years and have always been happy with their service. Our travel advisor, Dianne, is great at suggesting ideas, giving advice, and helping us plan our trips. Their service is excellent.

Pavlus Travel has been our go-to for nearly 9 years.

Pavlus Travel has been our go-to for nearly 9 years. Their team always goes above and beyond, securing great deals and sorting out any airline issues. We wholeheartedly endorse Pavlus Travel for all travel needs.

I pretty much know what I want in my

I pretty much know what I want in my vacations as I was in the travel business for 30 years. Pavlus just makes it easy to handle the booking and payment side and to trouble shoot anything.

I like doing Viking cruises with Pavlus Travel.

I like doing Viking cruises with Pavlus Travel. They tell us about Viking deals and give us credits on board. We also booked two Globus and one Gate 1 trip with them.

Pavlus responds promptly to travel questions.

Pavlus responds promptly to travel questions. I appreciate the onboard credit for cruises and a thank-you check after land trips. Jennifer Tumbarello is wonderful.

Great!

Pavlus is gr8! Dianne Kincaid's help is so helpful. We always go 2 her 4 travel advice. She's quick & her advice is gr8. We tell our pals & fam about her.

The Pride Of America cruise to Hawaii

The Pride Of America cruise to Hawaii was great! Service was good, employees were helpful. Nice way to see 5 islands. Travel agent gave good suggestions.

Pavlus gives you cash back, plus their

Pavlus gives you cash back, plus their agents answer calls and emails fast and professionally. Been using them for years. They don't dissapoint!

Excellent Customer Service and Cabin Care

Superior customer service with friendly, engaging, and professional staff. Cabins are maintained at the highest level of care. While the food was good, it slightly fell short compared to a previous cruise experience. Overall, a commendable experience with exceptional service and accommodation.

Pavlus Group is consistently responsive

Pavlus Group is consistently responsive and discovers great deals. I've been a Pavlus customer for over 5 years and never let down

Extremely dissatisfied with the air

Extremely dissatisfied with the air reservations service. Booked a group of four relatives simultaneously, yet three of us were assigned different flights and departure times to the same destination. The Travel Agent (TA) offered no assistance, conveniently attributing the issue to the airline. Expecting a coordinated group trip, this experience has left us disheartened. Regrettably, this marks the end of our reliance on Travel Agents for future travel arrangements.

Extremely dissatisfied with the air

Extremely dissatisfied with the air reservations service! My family of four booked together, yet three of us were allocated different flights and times to the same destination. The travel agent offered no assistance and shifted blame to the airline. When booking a group trip, one expects to be grouped together for flights. Regrettably, this experience has soured our opinion on using travel agents, and it's unlikely we'll consider their services again.

The company didn't do well.

The company didn't do well. They booked a cruise for 2025 at 2024 prices, but messed up. They used the minimum rate instead of the rate for the room chosen. Also, they based the rate on $US instead of $CDN like the confirmation said. When the 2025 prices came out, they were way higher, like 70% more. The agent didn't explain much, just said the actual cost would be based on 2025 prices. They didn't bother to look into it when asked.