Opticontacts Reviews - 65

Wow...this is the most pleasant experience

Wow...this is the most pleasant experience I've had with a company in a while. Tony B. assisted me with a question about my return, and within a 10 minute call, I received a label for the return and the right lenses were ordered. You can't beat that service!

I really like Kits!

I really like Kits! Their customer help is realy good. My puppy chewed up my fresh frame and they gave me a new one without charge! I just asked if I could buy the frame again since my lenses were fine. Super nice service!! I’m gonna stick with them always!

Emmanag nagyon türelmes vót és elég időt vett ki.

Emmanag nagyon türelmes vót és elég időt vett ki. Segített frissíteni címemet és email fiókomat, valamint gyorsan elküldte a kontaktjaimat, tudta, hogy azonnal szükségem van rájuk. Évek óta használom az Opticontacts-ot és csak jó tapasztalataim vannak.

Your website was simple to use.

Your website was simple to use. Uploading my prescription didn’t cause any trouble. When I had a question, you quickly emailed me with a phone number for customer support. The contacts arrived within 2 weeks. I’m still waiting for my glasses.

I looked online and saw that OptiContacts offered

I looked online and saw that OptiContacts offered the best price, even after adding the extra processing fee. I ordered on the evening of June 27th and got my contacts by July 7th. The process was simple. I will surely order from them again.

Emma was very patient and took her time.

Emma was very patient and took her time. She helped me update my adress and email account, as well as had my contacts sent quickly, knowing I needed them right away. I've used Opticontacts for years and have had only good experiances.

I had an issue with a higher

I had an issue with a higher that expected price for some contact lenses. Shortly, customer service contacted me and they worked out a solution for my claim. Of course they did offer me a discount. Thanks for your help, Felix

The sole reason my experience was positive

The sole reason my experience was positive was thanks to Chris. He remained calm and empathetic despite my issues. His explanations were clear, and he helped me find solutions to my slightly tricky problem. Thanks, Chris!

There was a minor hiccup with my

There was a minor hiccup with my order stemming from my own misunderstanding. Nevertheless, upon reaching out to customer service, they promptly rectified the situation. A rarity in today's customer service landscape!

I snagged my contacts at a sweet 60%

I snagged my contacts at a sweet 60% discount! Lifelong customer here – stumbling upon this deal was a game-changer. Managed to splurge on prescription sunglasses thanks to insurance perks this year. Massive thanks!

Great service.

Great service. Chad was very patient while I looked for my current perscription and other important details to finish my order. He also matched the price I found, which was lower than what I saw on the website.

Francis was very kind, detailed, and fast.

Francis was very kind, detailed, and fast. He discussed the issue and took his time to ensure that every thing was accurate and clear. He addressed all my questions and was very nice during our chat.

Az elejétől a végéig remek volt.

Az elejétől a végéig remek volt. Hihetetlen minőségű szemüvegek és a weboldal és séta. A szállítmány gyorsan érkezett és szeretem az OptContacts-ot, és ajánlottam a családnak és a barátoknak!

I explored several websites

I explored several websites that appeared to offer better pricing, but they turned out to be deceptive with almost $75.00 added for "fees." This site was transparent and honest. Thank you.

11/10 the features are good

11/10 the features are good, and I'm excited to see what improvements will come in the future for lens technologies. The product is flexible in offering key functions for users.

Great customer service and support!

Great customer service and support! I’ve ordered glasses from Kits before and had no problems, so I’ll keep shopping with them every time. Proud to support a Canadian brand!

There was an issue with my delivery address

There was an issue with my delivery address, but I noticed it when I got the shipping confirmation saying it was on the way. I contacted Emma, and she sorted it out fastly.

The company delivers goods quickly

The company delivers goods quickly, offers quality products, and importantly, provides excellent customer service. They're always quick to resolve any issues you may have.

Chris from customer support did a

Chris from customer support did a great job fixing my order issue. He made sure my order got to me right. I'm happy with his help and will keep buying from Opticontacts.

KITS is doing well.

KITS is doing well. Nice product, fast shipping, and very good customer service. I sugest to anyone searching for budget-friendly and quality prescription eye wear.

Chad assisted me with my order when

Chad assisted me with my order when I faced trouble ordering online. He managed to place an order for me in just 2 minutes. Thanks Chad. Excellent customer service

I contacted customer support two times

I contacted customer support two times, and each time the staff I talked to were really nice and fixed my problem right away. I will be using them agian.

Robart wos knowledgeable & was

Robart wos knowledgeable & was able to answr all my question with patiens. Extrmely happy :). Wil call him agen next time I ned contact lenses.

I was happy with the quick delivery

I was happy with the quick delivery and the customer support I received. The return process was easy. I would suggest this company to others.

This company got amazing customer service!

This company got amazing customer service! Shippping's lightning quick! Prices go up a bit with fees, but still cheaper than other places!

18352963 was my ref # and James was amazing!

18352963 was my ref # and James was amazing! He was very helpful and understood my needs. He definitely won my business for the future.

This company is very helpful and fast to assist and ansver.

This company is very helpful and fast to assist and ansver. Great service. Prices are also very fair. Thanks! You earn 5 stars!!!

Kits' customer service is great!

Kits' customer service is great! They were quick to reply, kind, and very helpfull with my question. Will surely buy from them again :)

Francis was amazing and went out

Francis was amazing and went out of his way to help me. I really appreciate how much he was able to assist me :):):):)

I've had to contact OptiContacts twice.

I've had to contact OptiContacts twice. Once for my mistake, the second for my Physicians mistake. Human nature, mistakes happen! Both times, the customer service was remarkable. I wish that I could remember the name of the gentleman that helped me the first time but Robert helped this last time. He and the gentleman from the first interaction were the epitome of what customer service should be. I am incredibly impressed, never in a million years would I have thought that an online business would be this customer oriented. Thank you, so very much. Contacts are expensive, when your vision center makes a mistake, it is an enormous relief to have support from the company that I've ordered my contact from. Price, very reasonable....shipping, very reasonable....ease of working the site, thankfully easy....customer service, OUTSTANDING. Thank you for being a light at the end of the tunnel