Irresponsible and lousy customer service
I have ordered from this company for a few years without any problems.
Until this year.
My order was placed on April 6, 2024. First, it was shipped to the wrong address. The company blamed USPS for address change and told me to contact USPS to change the address. I did. Only the shipper can do changes to the address. So the order was sitting in some post office box for a while, after which it was sent back to India. The company didn't care to inform me about it. I had to follow up with USPS to get the information. Offshorecheapmeds decided to resend my order in 4-6 weeks. This time, it was stuck in the US Customs for 5 weeks, by now. Again, they gave me the runaround to contact Customs and provide my prescriptions to them. They have copies of my prescription, but are not going to lift a finger to help. Between the time the second order shipped and now, I haven't been contacted by the company about the situation. I had to inquire and I was to act on their behalf. After a discussion, they told me that they can resend the order. Again! For the third time! It would take another 4-6 weeks for me to get the package, if there were no other problems. I opted for a refund, which will take up to 3 weeks, if I am lucky. People rely on their medications being delivered on time. Often these are life saving medications. The custiomer service at Offshorechapmeds is not helpfull at all. They make their customers to do the company's job and refuse to help. I strongly advise everyone not to order from them any longer. They treat their customers like crap and push their responsibilities on customers.
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