Cpap.com Reviews - 11

Spoke to Jasmine today who was very

Spoke to Jasmine today who was very nice to talk with and so helpful as she put in my criteria to see which masks are recommended for me and she gave me three. She asked if I breath through my nose or my mouth and do I sleep on my sides, back or am I an active sleeper. She's very knowledgable on masks. She's a great listener as well and really tries to help a person find the best mask for restful sleep. She also told me the new F & P Solo comes in a Fitpack for the same price as what it costs if you just ordered a particular size. So that is grate to know.

I am extremely pleased with the outstanding customer support and products offered by this company

I am extremely pleased with the outstanding customer support and products offered by this company! The consistently excellent service has been a delight. I want to express my gratitude to Daryl for delivering exceptional customer service—truly commendable. In an era where such excellence is rare, this experience has been refreshing and appreciated.

I had a positive encounter with

I had a positive encounter with 1800cpap. The pricing was reasonable, and the delivery of my new machine was prompt. The process of coordinating with my doctor for the prescription was smooth, thanks to the assistance provided by Ashley. I wouldn't hesitate to make another purchase from them.

The representative I talked to was skilled and fixed my problem.

The representative I talked to was skilled and fixed my problem. I purchased a new CPAP that I received on Saturday. On Sunday, I got an email about the Labor Day sale that lowered the price. I called them, and they gave me the new rate. Great service.

More companies need customer service reps like Charlsie.

More companies need customer service reps like Charlsie. She was really good, knew what was wrong with my order, and fixed it. Charlsie had to ask her boss, but she called back quick and got my order in. Now, I'm happy with the company.

Brandy the representative, was REALLY

Brandy the representative, was REALLY helpful and quite patient. She helped me pick the exact things I needed, and then placed the order by phone. I think Cpap.com is a great buisness with great representatives.

Had trouble getting into my account

Had trouble getting into my account because of email problems with my old provider frontier. Georgia was a big help in getting my account back. Really appreciate her assistence.

Th representation (Gren?) was great.

Th representation (Gren?) was great. She knew a lot. Went through all my choices. Answered my questions. Didn't push too hard. I felt like she was tryin' to help me the most.

Agent was knowledgeable and curteous.

Agent was knowledgeable and curteous. Fair price for equipment. Quick transaction. Secure payment. Thanks.

Why would you sell me a Sanitizer that doesn't fit any

Why would you sell me a Sanitizer that doesn't fit any of the parts for the CPAP I bought at the same time? I have a two hundred dollar Sanitizer that is useless! The salesperson said it would work fine. You also sold me a mask that isn't right for the pressure settings CPAP.com set my unit to as per my doctor's order. That cost me another hundred and thirty dollars. So now I have $330 worth of stuff you sold me that is worthless. I am not going to call you again; I will just call my Visa card Monday and report the transaction as fraudulant! This company is not legit, look somewhere else.

Despite the machine clearly being faulty, they denied my refund or exchange

I am highly dissatisfied with the customer service I received after returning a defective machine I purchased less than 8 months ago, at my own expense. Despite the machine clearly being faulty, they denied my refund or exchange, claiming it was in working order. As a long-time CPAP user, this left me in a difficult situation, forcing me to purchase a replacement urgently. The lack of service and warranty support is appalling. I regret my purchase and advise others to avoid this company, as they now possess both my defective machine and my money.