NorthlineExpress.com Reviews - 8

I recently purchased the LogOx as

I recently purchased the LogOx as a Christmas gift for my son, and even though it was on backorder, the overall experience was fantastic! Despite a 2-week wait, the reduced price and complimentary shipping made it a win-win situation for all parties involved. When the product finally arrived, it met all expectations, and I couldn't be more pleased. I'll certainly turn to this company again in the future for my needs.

Bought a stove tile hearth pad

Bought a stove tile hearth pad. It shipped in a fair amount of time. The value was good and it was made well. The item came flat on a pallet and had no shipping harm. A few small surface marks were there but the stove will hide them. Thanks for giving a decent product at a fair price.

Our old fire grate fell apart

Our old fire grate fell apart. But this new one? Solid. Fits just right. Lets air flow nicely for a good fire. And it's pretty too. Just what we needed!

The first product they gave

The first product they gave me was wrong, but when I called Northline, they were nice and gave me clear directions. Sending back the wrong product was easy, and I quickly got the right one.

Y'all gotta stick to one brand when

Y'all gotta stick to one brand when buying parts that gotta connect, like stove chimneys. If not, they won't fit.

Disappointed with the instructional video

Disappointed with the instructional video provided by the company for measuring the correct fireplace grate size. Regrettably, the video turned out to be misleading, resulting in my purchase of a grate that was too small for my fireplace. This discrepancy has left me dissatisfied with the overall experience. I believe it is crucial for the company to rectify the accuracy of their instructional content to ensure customers make informed decisions when selecting their products.

My experience with company has

My experience with company has ben quite disappointing. Unfortunately, they were unable to honor the initially advertised price once the promotion period ended. Despite the website indicating free shipping, the customer service representative continuously cited varying shipping costs for custom-made fireplace doors. This inconsistency was frustrating, and their repeated insistence on potentially charging more for future orders left me dissatisfied.

I haven't received my order yet,

I haven't received my order yet, and when I checked the tracking number, it's stuck in a warehouse waiting to be shipped. It's been almost 6 weeks now. Can you assist me or send another shipment?