The website delivered on its promises
The website delivered on its promises, even though the delivery took longer, which was expected. I purchased a discounted Arsenal shirt labeled as "uncommon," and it arrived approximately three weeks later. Considering I'm an international customer, the additional time for shipping didn't feel burdensome, and the order was promptly processed. Plus, the fact that shipping was free was a positive aspect.
The quality of the jersey exceeded my expectations, and I'm very satisfied with it.
However, there was a hiccup when it came to tracking the shipment. The Royal Mail tracking number didn't update after more than five business days, which seemed odd. Contacting customer support was a good experience; they responded quickly and assured me of the progress on their end.
After a few days with no update from Royal Mail, I tried a different approach by using a site that aggregates various shipping companies' search engines. Surprisingly, I found out that the jersey was being handled by China Post, not Royal Mail. This raised questions about why Royal Mail was indicated for shipment and why customer support didn't guide me to the correct site.
Perhaps it's a standard practice that hasn't been adjusted for international customers. I'd recommend the site to enhance transparency in shipment tracking to alleviate concerns for customers like me.
The website's goal of revolutionizing the market for retro jerseys is commendable, and they have succeeded in achieving that. Despite my questions about the shipping process, I'm willing to pay extra for their specialized service.
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