Maisonette.com Reviews - 17

Maisonette really made an effort

Maisonette really made an effort to fix a problem I had. Their customer service is just amaze. I can't wait to get my baby girl's first birthday decorations. Also, their prices are either the same or way cheaper than other sites. So happy I found Maisonette.

They've got all the best

They've got all the best brands and more! I adore the specials they run but my fave part is "one stop shop". If you ever need a little extra help, customer service is always there for you. Maisonette is a fab shopping site!

I like how many options they have.

I like how many options they have. The customer service was good when I reached out about a late Int’l shipment. They found the items and they came two days later. They also emailed me after to check if I got the order.

I was pleasantly surprised

I was pleasantly surprised by their prompt response and kind efforts to resolve the situation. Exceptional customer service, which I truly appreciate, especially since I also value quick resolutions!

such a fantastic company

such a fantastic company with a wonderfully curated selection of products - all top quality. Their customer service is outstanding; you call, and a real person answers, promptly resolving any issues!

The service they provide is quick and helpful.

The service they provide is quick and helpful. They try to help me with my change of adress request for my latest purchases. I like how fast and professional they are.

My first time ordering

My first time ordering was incredibly smooth. When I needed assistance with my order, I reached out via email, and they provided help without any hassle.

I got a quick response

I got a quick response when I needed help with my shipment updates. Thanks for addressing my order promptly and ensuring my package arrives on schedule.

I'm real happy with your quick reply

I'm real happy with your quick reply, follow up, and careful attention to customer happiness. I'll for sure come back. Thanks!

My ordar woudnt go threw

My ordar woudnt go threw and the custumer service rep helpd me figre out what was wrong! So helpfl!!!

Discounts are offered but often expire

Discounts are offered but often expire without warning, leaving customers frustrated. Customer service is hard to hear due to background noise, which is disappointing. It seems the company prioritizes cost-saving measures over honoring promised discounts, eroding trust. In comparison to other pricey online children's boutiques, this one falls short in reliability, resorting to bait-and-switch tactics instead.

I recently bought a set

I recently bought a set of bath squirties for my grandson and they’ve been a huge hit. He loves playing with them during bath time, so much so that I decided to get two more sets. Plus, I even got an extra one as a gift for a friend's kid. The quality is impressive; they’re super cute and lifelike at the same time. You can easily tell which animal is which, which is fun for the little ones. And they’re really durable too, lasting through all the splashing and squeezing. It's been a joy watching him have so much fun with these toys.

I had an issue with

I had an issue with my order and reached out to customer service. They replied so fast, I was genuinely surprised. They didn't just fix the problem, they went out of their way to make sure everything was perfect. It's rare these days to find such attentive and human customer service, especially when most companies rely on bots or don't seem to care much. I felt valued and appreciated, which is a big deal in today's world. Definitely makes me want to stick with this company.

I had such a good

I had such a good time shopping here! The team was really fast and always ready to help, fixing my issue without any fuss. Shopping there is a blast because they have an awesome selection for kids. It's just so convenient to find so many different brands all in one place, and I always feel like I'm shopping at a store I can trust. The whole experience just made my day easier and more enjoyable.

Found this super cool store

Found this super cool store with the best stuff for kids. Every single thing I’ve ordered so far came in perfect shape, like straight out of the box new. There was this one hiccup though—a product picture didn't quite match the description or what showed up at my door. I probably should've read the details better, but still, pics should be spot on, right? That little mix-up aside, this place is a goldmine. Totally recommend checking it out if you’re on the hunt for kids' gear.

I got a Christmas dress

I got a Christmas dress for my 4-year-old granddaughter, and she was so excited to wear it. But it never showed up. They sent one email with an estimated delivery date but no tracking number. No phone number to call, just email. I emailed a few times, and they kept saying someone would contact me in a few days, but no one ever did. Christmas is almost here, and both of us are really disappointed. This company is supposed to be reputable. I ordered a doll before, and everything was fine. My daughter used to buy lots of stuff from them without any issues. They should at least inform customers if they've switched to automated systems. I hope a real person reads this, not a robot.

I was super excited to

I was super excited to order a gift for my brother's baby, but things went sideways fast. Turns out, when I tried to cancel the order because someone else got the same thing, they just ignored my request and shipped it anyway. I thought it was a simple fix, but they hit me with the "final sale" excuse. Seriously? It was like they didn't even care about fixing the mistake. Felt really frustrating and left me feeling like they just wanted to make a quick buck. If you're thinking about shopping here, be careful. It's not worth the hassle.