JW.com.au Reviews - 19

My order didn’t change status until I called after 2 weeks.

My order didn’t change status until I called after 2 weeks. However, when I did, the service desk answered quickly and promised to check on it. The next day, a service desk staff called me back to confirm they sent my order. That’s good customer service and a nice experience. This could have been a poor review, but since the team member took charge of my problem and followed through, I really appreciate it and didn’t mind the wait. Sorry, I forgot the staff member’s name, but if you look at my order and notes, you’ll see they did a good job with my issue. As I mentioned earlier, I had a good experience. The team member was truly concerned about my problem and even called me when the shipping label was made, making for a positive first-time customer experience.

I recently got a portable touchscreen laptop screen

I recently got a portable touchscreen laptop screen, and it has really improved my work setup. It's light and easy to transport, with a clear display and good touch response, making it great for work and fun. The screen connects easily through USB-C or HDMI mini, and setting it up is simple. It's excellent for juggling multiple tasks. The stylus is decent for taking notes or design projects but is useful if you lack a touchscreen laptop. Although it does use some power from my laptop, which can drain the battery a bit faster, the ease and flexibility really make up for it.

Shopping at JW was truly delightful.

Shopping at JW was truly delightful. The store's inviting ambiance, friendly staff, and well-organized displays created a pleasant atmosphere. The wide selection of high-quality products catered to my needs, and the seamless checkout process satisfied my overall satisfaction. The personalized assistance I received made me feel valued as a customer. From start to finish, the experience was enjoyable, leaving me eager to return for future shopping excursions.

I recently purchased the Asus TUF

I recently purchased the Asus TUF GeForce RTX 4070 Ti 12GB Graphics Card from this company online, and I must say, they offered the most competitive price among all the online shops I checked. The checkout process was a breeze, and the delivery was impressively swift. The packaging was so robust that it seemed like the product could withstand a nuclear blast. I'm definitely inclined to make future purchases from them without any hesitation.

This is exactly how great online buying

This is exactly how great online buying should be! Other online stores should learn, JW Computers are on point! From easy ordering to the best prices for what I needed (HP ProBook 450 G10), easy payment, quick confirmation, fast delivery, well-packaged, and a nice follow-up email. Perfect! I can't find any faults with JW Computers and will happily shop here again and recommend to everyone I know!

I got a WD Elements Desktop 4TB 3.5

I got a WD Elements Desktop 4TB 3.5 External Hard Drive for $169 + $8 postage from JW Computers to store lots of stuff on my iMac and my iMac Business. Talked to Paul on Friday, he said it'd be sent with Express Post as it was delayed reaching the warehouse.

The customer service was really helpful

The customer service was really helpful, offering me a different graphics card when the one I ordered ran out of stock. Apart from that, the delivery went smoothly without any problems.

I found JW Computers when looking

I found JW Computers when looking for a mesh system upgrade. After checking other sites, JW had the best prices on my list. I ordered and got quick delivery with updates on processing.

The website's simple to use with lots of stuff.

The website's simple to use with lots of stuff. Ordering was smooth and fast, just like JW said. Picking up at the shop was a breeze, done in 5 minutes. Will pick JW again. Cheers!

I've purchased several graphics cards from

I've purchased several graphics cards from JW computers over the last few years and always had a good experience. They deliver what they promise.

Nice work, I found what I was looking for.

Nice work, I found what I was looking for. It was the best one among the rest. Exactly what I needed to capture gameplay on different gadgets!

Super easy and fast deal.

They had exactly what I needed and the speed at which the product was ready for pickup was awesome. Always glad to shop here.

Shopping at JW Computers was a joy from beginning to end.

Shopping at JW Computers was a joy from beginning to end. The site made picking the right monitor easy, and their interest in my feedback was very admirable. The site's clear design and broad range made it simple to find what I wanted. A really great experience!

Company is verry good.

Company is verry good. Their customer service is perfect 10/10. They gladly gave me extra travel insurance. I will use them again.

I chose fast shipping and feel I wasted

I chose fast shipping and feel I wasted my cash since items I got from the USA came faster than this order. The time to get it ready was quite slow.

I made an order 2 weeks back.

I made an order 2 weeks back. It still hasn't shipped. Tried calling, no one answers. Email, no reply. Facebook message, nothing. Website message, zero response. Don't buy from this scammy site.

I had some issues with my PC

I had some issues with my PC, so I took it to JW Computers for a check-up. They diagnosed it as a problem with the PSU, so I replaced it. However, my PC kept crashing, and when I sent the old PSU back to be tested, it turned out to be fine. I ended up replacing the motherboard myself, and now my PC works perfectly. Unfortunately, this whole ordeal cost me $500 for a Seasonic PSU that I didn't actually need. I've tried reaching out to JW Computers for some sort of resolution, even just a refund for the incorrect diagnosis, but they haven't responded to my emails. It's disappointing because I've relied on JW Computers in the past, but I can't overlook being ignored as a loyal customer. Mistakes happen, I get that, but when they do, they should make an effort to make things right with the customer, especially if it's a service they offer.

Ordered 2 x 64GB RAM online

Ordered 2 x 64GB RAM online, received a package with only 1 RAM (missing the product). Shockingly, they claim my signature implies acceptance. Attempts to communicate feel futile; their apathy is overwhelming. This company seems deceptive. I'm considering lodging complaints with ACCC and Fair Trading. Unfortunate experience.

Canceled my order after enduring

Canceled my order after enduring a week of unfulfilled promises regarding shipping. Shockingly, they gladly accepted payment despite lacking the stock. Absolutely unacceptable business practice. My trust in this company has been shattered, and I'm left utterly disappointed with their disregard for customer satisfaction.