Joules.com Reviews - 6

Evri 'delivered' my parcel to a safe place

Evri 'delivered' my parcel to a safe place, but there was no photo of the drop-off location, and I couldn't find it. I reached out to Joules' online support, and Jody was helpful in quickly organizing a replacement delivery.

Rosaline was really helpful when

Rosaline was really helpful when I had some questions about placing my order. She answered the phone fast and made sure the delivery came the next day. Thanks so much!

Had a problem with my order and the site

Had a problem with my order and the site, contacted Joules Representative, Tracey, who was really understanding, helpful and kind. The order issue got fixed fast, though the website problem is still there, but I’m sure it’ll be sorted soon too. Appreciate your help, Tracey!

I ordered a jacket on Tuesday

I ordered a jacket on Tuesday, expecting it to arrive the next day because that’s what I paid for. However, I ended up having to contact customer service on Friday afternoon to ask about my order. Turns out, they couldn't deliver it until Monday, meaning it would take almost a week to get to me. Joules tries to compete with big brands like Boden, but they always seem to fall short. A coworker of mine had a similar issue with them. They take your money, but don’t deliver on time. Not good service at all. If you’re looking for quality service, I wouldn’t recommend them. They just don’t seem to live up to expectations.

I followed the washing instructions for the pyjamas

I followed the washing instructions for the pyjamas and they shrunk quite a lot. When I reached out to customer service, they offered me a refund if I returned them, but they no longer sell this specific pair, and they are of sentimental value to me. I would have returned them if they could provide an exact replacement, but that wasn’t possible. Instead, I will use the fabric for something else since it’s no longer wearable. When I spoke to the customer assistant, they mentioned my complaint would be logged, but when I asked if someone would get back to me, they said no, it was just internal. That felt pointless. They kept offering discounts as if I’d want to buy from a company that sells overpriced, poor-quality clothing. Not happy with the quality and wouldn't trust the care instructions again.

Based on the reviews I've seen, it looks like

Based on the reviews I've seen, it looks like there are some areas that need to be improved. I recently experienced a similar issue with a pair of wellingtons. After only using them for a short time, they started falling apart. I contacted customer service, and they were slow to respond, asking for unnecessary details even though I had already provided all the information. They were not very helpful, and I was disappointed that they didn’t offer any compensation despite the product being faulty. I’ve bought multiple pairs in the past, but I am starting to doubt the quality now. I hope they take my complaint seriously and act quickly.