Italist.com Reviews - 99

I had a frustrating experience

I recently had a frustrating experience with this shop. I spent over 300€ and needed to return an item. But their customer service is a joke. They only have a chat option and keep sending copy/paste responses. There's no phone number to call, so you're left feeling ignored and unimportant. It's been days, and I'm still waiting for an update on my return. It's clear they don't care about their customers once they have your money. I expected better for the amount I spent. Overall, very disappointed and won't be shopping here again.

I was quite shocked when

I was quite shocked when I noticed a charge on my debit card for 150 Euro. I didn't know there was a membership fee required! The website definitely didn't make that clear, and there was no confirmation step like with other online payments. It felt like they were hiding the info about the fee, which is really misleading. I mean, most luxury stores don't ask for a membership fee, so I wasn't expecting this at all. It's pretty unethical and tricky, and I bet most people would be caught off guard by this.

I recently had a pretty

I recently had a pretty frustrating experience with returning a pricey coat I bought for $2,500. Sent it back through DHL, and they told me I'd only get $1,800 back. I ship stuff to Europe all the time, and there's no way $700 is just for shipping and customs. The discounts they offer are appealing, but honestly, only buy if you're totally sure you’ll keep it. If you're spending a lot of money, I'd recommend going with brands like Moda Operandi or Net a Porter—they have way better return processes.

I was shocked when I

I was shocked when I saw my account charged for a subscription I didn't even know was paid. Nobody told me about it! I sent tons of emails asking for a refund, but they just kept saying no. It's like they're not even listening. This is really unfair, I didn't use the service at all. If they don't give me my money back, I'm going to complain to the authorities and post negative reviews everywhere. I'm seriously disappointed and just want this issue resolved. Please help me out and return my money.

I signed up for what

I signed up for what I thought was a free trial, but was shocked to find out they charged me $150 without any clear notice of the fee. This website is super misleading and tricks you into subscribing to some crazy expensive plan. It's totally a scam and really unethical. I reached out to customer support and demanded they cancel my subscription and refund my money right away. So disappointed and frustrated with this sneaky business practice. Avoid this site if you don’t want to get ripped off!

I ordered this really nice

I ordered this really nice coat and was super excited to get it. But then, they shipped it to the wrong address! It's just been sitting there for three days now. When I reached out, they told me I have to wait 14 days for them to fix it. Why should I wait that long when they messed up in the first place? It's so frustrating, especially since they didn't even notice the mistake themselves. Feels like they don't really care about getting things right with their shipments.

Got an email from Italist

Got an email from Italist about this amazing trip to Italy if you sign up. Sounded great, right? But then, surprise! You gotta pay $120 to become a member. Seriously? That feels pretty shady, and I’m pretty sure it’s not even legal to charge for a giveaway entry like that. There should definitely be a free way to enter these kinds of contests. Feels like they’re just trying to get money out of people. Not cool, Italist. That’s just not how you treat customers.

I bought Gucci sunglasses from

I bought Gucci sunglasses from Italist and they came today, but they’re all scratched up. The case looks new, but the sunglasses clearly aren’t. I'm super disappointed because I spent a lot expecting a new pair. Anyone else had this issue with them? They need to check their stuff better before shipping. I really thought I was getting a fresh pair. Feels like I wasted my money.

I ordered something and it

I ordered something and it just never showed up. First, they said it was delayed, then they claimed DHL had it in Miami. But when I reached out to DHL, they couldn't find it at all. This website is really unreliable. Be careful if you decide to buy from them. Now, I'm stuck trying to get my money back. It's been such a hassle and I'm really frustrated.