HVAC Direct Reviews - 25

The package was sent initially by RL

The package was sent initially by RL, but when it arrived, it was damaged, partially off the pallet, and without any packaging. I didn't want to accept it or even unload it. I called HVAC Direct about the issue, and shortly after, I got an email with the replacement shipping details. The new unit came properly packed from a different delivery service. Very good customer service.

Ordering was really simple, and delivery was fast.

Ordering was really simple, and delivery was fast. One thing that bothered me was the shipping service, but that’s not HVACDirect’s mistake. They left the package without knocking or letting me know, which doesn’t seem like the right way to do it. The unit works great, and I’m very happy! Thanks a lot HVACDirect! I will be coming back for sure!!

The entire process from ordering to getting

The entire process from ordering to getting my delivery went smoothly. I received updates when needed. HVAC Direct didn't have the exact unit I ordered, so they got in touch with me and gave me an upgrade to the next size free of charge. I'll definitely choose HVAC Direct for my future purchases. Thank you HVACD.

I had a query about a heater that I didn’t buy from your firm.

I had a query about a heater that I didn’t buy from your firm. The rep on this site gave me great help with my issue. I needed guidance because I had received incorrect details from the installer of my heater last year. Your rep assisted me in finding a solution. Thanks a lot to Chris!

After 2.5 months of waiting for my

After 2.5 months of waiting for my AC compressor (sales told me I had to reorder the whole system), Brittany from service managed to speed up and reorder the right part for me. It came just a few days later. Before Brittany stepped in, no one else in service or sales could assist.

The prices and availability are

The prices and availability are quite competitive. The online agents are real helpful and they know a lot. Do your biz here, you won't be let down. The response time was just minutes both times I hit them up. I'm putting in my mini-split right now.

Miguel was really helpful.

Miguel was really helpful. He took time to find an alternate item for my order that was back ordered. He was really helpful and very knowledgeable when it came to explaining the differences between the replacement unit.

Brittney provided great asistence...

Brittney provided great asistence... The salesperson named Chad was unhelpful... If I had to interact with him again, I'd choose not to engage with this company again

I recentlу ordered a water heater.

I recentlу ordered a water heater. It was not in stock and had a long delay. Bailey kept me updated on the arrival. She talked to the manufacturer and sorted it out.

Brittney was the greatest hekp...

Brittney was the greatest hekp... The salesperson was horrible his name was Chad... If I had to deal with him again I would not work with this company again.

The person on the phone was easy to talk to and gave helpful details.

The person on the phone was easy to talk to and gave helpful details. The only downside is the installation guide isn't as clear as I hoped it would be.

They consistently have what I’m looking

They consistently have what I’m looking for as a small business owner taking on side projects. The staff is very knowledgable whenever I have a question.

I spoke with many HVAC agents.

I spoke with many HVAC agents. Miguel really went out of his way to understand the issue and was kind enough to ring me back with a fix and some news.

Dey're really helpful and answered

Dey're really helpful and answered all of my questions quickly, professionally, and with a friendly attitude. It's nice to have such great support.

R & L did a fine job delivering the stove.

R & L did a fine job delivering the stove. I’ve used it outside before setting it up indoors. I hope it will provide enough warmth for our home.

Dey are so helpful and answered all

Dey are so helpful and answered all my questshuns quickly, professionally, and wif a friendly attitude. It's nice to have such good support.

Miguel was super duper hella helpfull!

Miguel was super duper hella helpfull! I got my order ready to ship in only one day! Awesome customer orienation!

Shopping here is simple.

Shopping here is simple. Prices are reasonable. The delivery guy could have been better. He wouldn't bring the unit to my home, so I had to get a trailer and meet him at a parking area to get the load. There wasn’t any info online about when to expect the delivery, which made planning difficult. I had to rush to make it work with the shipper. The unit came in great shape. I look forward to setting it up.

My experience with the company

My experience with the company was quite disappointing. Unfortunately, the fan blade set screw was not properly secured to the fan motor shaft, resulting in immediate damage to the aluminum blades during startup. This oversight led to an unpleasant situation and raised concerns about the overall quality control of the product. Improved attention to detail and better quality assurance processes are crucial for customer satisfaction.

All the items I ordered arrived safely

All the items I ordered arrived safely and in good condition. However, it did take nearly 3 weeks to receive them.

My order with this company was a

My order with this company was a frustrating experience, as it took an exasperating 6 weeks for the shipment to arrive. The lack of transparency regarding unit availability before order acceptance was disappointing. Upon receiving the poorly packaged unit, I discovered dents and scratches, compromising its condition. Despite the lengthy wait and damages, I had no choice but to install it, enduring an extended period without proper heating and air. The overall process left much to be desired, highlighting a need for improvement in communication and product handling.

Horrible experience

I had a very disappointing experience with HVAC Direct. I purchased an AC unit, expecting delivery within a week as stated on their website. Instead, I waited over eight weeks without receiving any updates. This delay significantly impacted my family's health, especially living in Florida where AC is essential. During this time, HVAC Direct falsely claimed they had the unit in stock. To make matters worse, they canceled my order without informing me. I had paid for the unit through Bread Financial, which not only affected my credit but also led to a payment being taken despite not receiving the product. When I tried to communicate with HVAC Direct, I encountered rude customer service and was simply told my order was canceled, without any explanation or attempt to rectify the situation. They refused to replace the unit, leaving my family to suffer in the heat. This experience has been incredibly frustrating, and I would caution others against using HVAC Direct.

Defective HVAC Unit and Zero Customer Support – Buyer Beware - Avoid HVAC Direct

I purchased an HVAC unit with a 2-year Commercial Grade Warranty (Order #1000697071). Upon installation by a licensed HVAC company, the unit was found to be faulty and non-functional. Despite multiple attempts to contact James—the sales representative—and the owner of the company, no action has been taken to replace the defective part or the unit itself. It has now been over two months with no response to my calls or emails. Due to the lack of support, I was forced to purchase a new HVAC unit from a different company to meet the needs of our home. If this matter is not resolved immediately, I will be compelled to inform all of my homebuilding partners across the United States to avoid doing business with HVAC Direct. I urge you to take prompt action to address and rectify this issue.

I strongly advise against dealing

I strongly advise against dealing with this company. My second purchase turned into a nightmare as they shipped the wrong furnace and AC unit, completely different from what I paid for. Shockingly, Alisha admitted they decided to swap products, which is clearly illegal. This place deserves to be shut down. Save yourself the trouble and steer clear; this place is a disappointment!

The company sent us products

The company sent us products from 2021 instead of the current ones in 2024. We thought we bought new units, but they turned out to be refurbished. We got five systems, but three of them didn't even start. Now, they're asking for $1200 for shipping, even though our transport company charges only $635.