Guesty.com Reviews - 10

Guesty has been a great help for our company.

Guesty has been a great help for our company. It offers plenty of features, makes our work smoother, and is easy to use. The people at Guesty are also really helpful. Whenever we have questions or problems, Guesty Support is quick to assist. Our Customer Success Manager, Taylor, has been excellent in guiding us through the transition to Guesty and continues to support our success.

We recently started with Guesty and have

We recently started with Guesty and have had a very positive experience so far with their response time to our inquiries, both during setup and after going live. The detailed help articles are quite handy. Most importantly, problems are addressed swiftly, or a workaround is offered for almost every issue we’ve raised.

support responds very fast

Guesty's support responds very fast and is really helpful. It's hard to give this good of service with as many requests as they must get. I know from previous PMS platforms, the responses weren't as fast. Highly recommend this software for their trust accounting as well!

I've been using Guesty

I've been using Guesty since April 2023, and I couldn't be more satisfied with the service they provide. If you're looking to elevate your rental business, I highly recommend making the move to Guesty. They've been a game-changer for me.

I've been working with

I've been working with Guesty for a couple of months, and the functionalities that this PMS has are great. I want to highlight the customer support that they have because they will help you as soon as possible.

Their platform works well

Their platform works well, and I'd suggest it for all hosts. Once you get the hang of all the setups, it's pretty easy to use. Just be ready to spend some time figuring out all the ins and outs.

Dey've bin a supper responsive

Dey've bin a supper responsive, efficient, and customer-centered platform. Dey're platform iz easy to use, very versatile and da automation integrations are superb. 10/10!!

Though we're still in early

Though we're still in early stages with Guesty, their service and attention to detail is amazing. (I've worked with three other channels managers before, and Guesty beats them by a mile!)

I strongly advise you to avoid

I strongly advise you to avoid any association with this company! My experience with Guesty, particularly the London franchise, has been nothing short of a nightmare. I stayed at the Kingscross Apartments in London for four days and checked out on September 3. It has now been a month, and Guesty still holds my 600 Euro deposit. They keep citing technical issues and claim to be working on returning the funds. However, this morning, I was informed that they have to restart the entire refund process due to a vague "technical problem." In essence, I suspect that Guesty, at least the London branch, uses the rentals provided by owners to collect security deposits for the hosts. They appear to rely on these funds to run their business, or perhaps they've spent the money and can't afford to reimburse it. I'm not sure who is leaving those 4-star reviews, but I would strongly discourage considering Guesty for rentals in London, based on my dreadful experience. You'd be better off choosing another property management company with a reputable track record; there are many good ones to choose from. It appears I'm out $1000 CAD, as I have no means to pursue legal action from Canada. What a disappointment.

I want to express my poor experience with Guesty.

I want to express my poor experience with Guesty. When I reached the apartment at 2 a.m., I couldn't get in as expected. I had to wait until 4 a.m. in the lobby, which the receptionist also found strange. They told me that I needed to pay an extra deposit of €250 in addition to my first booking. Now, a month later, I still have not seen this money returned, and they are ignoring all my messages. I won’t let this slide and plan to make a complaint.