Glasses.com Reviews - 9

The company offers decent quality

The company offers decent quality lenses and popular brand frames, and it's convenient to utilize my insurance benefits. However, I do wish their website would remember the information as you browse through different frame options. It gets bothersome having to input everything again each time.

Website was easy to use

Website was easy to use for order sunglasses. This my first time online order. Huge selection and prices good. Delivery fast and glasses I love.

I was totaly hap with how

I was totaly hap with how easy the whole process was, from pickin the frames to payin for them. I'll defintly be shoppin online with them again.

Great browsing for exactly

Great browsing for exactly what I was lookin' for. Usin' insurance no hassle. Convenient an' fast deliv'ry. I love my new glasseі!

So, they got these XS-sized

So, they got these XS-sized glasses, and the prices? Cheaper than the other joints, nice! But here's the kicker – the website's acting like it's stuck in slow-mo, loading glasses like it's taking a nap. Plus, where's the size filter at? Trying to find the perfect fit shouldn't be this much of a quest. Come on, website, speed up and get those filters in check!

I bought a pair of "premium" glasses from Glasses USA.

I bought a pair of "premium" glasses from Glasses USA. Shortly after, the glasses broke because of a faulty earpiece. I called customer service and they promised to give me a credit for a new pair. After three different text conversations, I finally spoke to one person, but all three of them said they would help but didn't. I've got all this on paper. This is the worst customer service I have ever faced. I've never left a bad review before, but this company never does what they promise. Their service is awful. I've always used EyeBuyDirect and bought 11 pairs from them, so I wanted to try something new. Don't count on Glasses USA to follow through. I talked to three reps, heard three different stories, and was lied to each time. Glasses USA is very unprofessional and doesn't stick to their own policies, at least their customer service doesn’t. The glasses were ordered over a month ago and still haven't arrived.

Man, these frames looked

Man, these frames looked cute, but quality? Total letdown! The letters on the sides decided to go on a solo mission, and I didn't even mess with them. Called up customer service, got an apology, and they sent me a replacement pair. Great, right? Nope! Couple of weeks later, the new frames were pulling the disappearing act with the letters too! Seriously? I've got pics to prove it. Not the kind of quality I signed up for.

Man, Glasses.com has got some serious

Man, Glasses.com has got some serious communication issues! Tried calling, but their phone system's like a maze with no exit – can't even talk to a real person. And the chat? Don't get me started. After a 20-minute chat marathon, the agent just pulls the plug with no fix in sight. Oh, and returning those glasses? Nightmare. The system played hard to get, saying my glasses weren't refundable when their own website shouts about a 100% money-back guarantee. Something smells fishy here. Thinking BBB might need to step in. Not the smoothest glasses-buying journey, that's for sure.

Horrendous

Do NOT EVER use Glasses.com!! I ordered in the beginning of December. I received glasses in mid January. They were someone else’s glasses. The frame was wrong, the prescription was wrong. I called them. I just received the 2nd pair. Guess what? It is COMPLETELY WRONG AGAIN. They basically stole my eyeglass benefit. I cannot begin to tell you just how much this company sucks. PLEASE heed my warning. I don’t want this to happen to anyone else.