Disney Cruise Line Reviews - 5

Overall, we enjoyed our cruise.

Overall, we enjoyed our cruise. There was plenty for kids (as you might expect), but also a lot for adults. The only problem we faced was booking experiences before our trip. We were online as soon as they were available, but everything was gone. I think it went to guests in concierge class or at the top of their loyality program.

Just got back from a week-long Caribbean trip on the Fantasy

Just got back from a week-long Caribbean trip on the Fantasy, and it was very good. Great character meet-ups, nice staff, activities for everyone, and tasty food, with Disney fun everywhere.

We took our 3 and 5-year-old grandsons

We took our 3 and 5-year-old grandsons, along with our daughter and son-in-law, on a Disney Cruise. The kids had a fantastic time, with so much to enjoy from Disney. However, we were a bit let down by the limited food choices, and it was just fine. We stayed in Concierge Veranda cabins, which we would suggest for the extra benefits. They made it possible for us to attend shows and book excursions that were already fully booked. The lounge also offered nice snacks and drinks. A great choice for a family holiday.

I booked a cruise with Disney Cruise Line (DCL)

I booked a cruise with Disney Cruise Line (DCL) for the Wonder cruise from Sydney to Noumea, scheduled for 28.12.24 - 3.01.25. However, DCL recently announced that the destination was changed from Noumea to Eden and Hobart in Australia due to unrest in Noumea, even though other ships are still allowed there. No compensation has been offered for this change, which is disappointing. Despite the change, they expect us to pay the same price for a cruise now based entirely in Australia. They informed us of this only when it was too late to cancel without losing half of our fare. The communication I received from DCL has been poor and unprofessional. A supervisor even hung up on me when I questioned why other customers are getting better offers, like a 30 percent discount for cruises around Australia, while we get nothing. I’ve been forced to seek legal advice and involve Consumer Affairs since this seems like a major change. If I wanted a domestic trip, I would have booked a tour to Australia myself, but I paid a lot of money for an overseas experience with my daughter. I’ve since warned others about my experience with DCL. A friend told me that their family received a 50 percent discount and on-board credits when their cruise destination changed to Australia, which shows that other companies value their customers. How can DCL claim to offer a first-class experience when they can't even provide decent customer service? It makes me question how many others have been affected by DCL. My advice is to avoid booking with them if you don’t want to be disappointed.

Terrible customer service.

Terrible customer service. They keep ignoring all my attempts to reach them. Oddly, this started happening only after I made the payment for the cruise.