CrystalTravel.com Reviews - 19

This was my first time using Crystal travels

This was my first time using Crystal travels, and I had a few doubts and questions. While I was still in the middle of booking, Dwight Johnson called after noticing I was on hold. He was really helpful with his time, patiently answering all my queries and guiding me through the booking. Dwight paid attention to all the details and made sure everything was correct before we finished the process.

Exceptional Service and Cost-Effective Flights

Dylan Cooper provided outstanding assistance in securing a budget-friendly one-stop flight with Singapore Airlines. His pricing beat competitors I found online, and the alternatives at a similar cost would have involved more stops and longer layovers. Dylan's expertise and the competitive pricing make him my go-to for future travel arrangements. Highly recommended!

I'm going to Zagreb this summer

I'm going to Zagreb this summer, and once again, Meison from Crystal Travel came through in helping me find a flight that fits my needs at a good price. It's always easy to sort out my flight arrangements with them. Thanks to Meison, everything's sorted out and I'm ready to go. Couldn't have done it without you!

Experienced an odd glitch on the

Experienced an odd glitch on the website, auto-adding baggage and trip protection without my consent. Reached out to Dylan, who promptly and courteously resolved the issue, ensuring a swift refund to my account. Grateful for his assistance in rectifying the situation.

Incredibly supportive and thoughtful

Incredibly supportive and thoughtful. Booking with Crystal was a pleasant experience. The travel agent manager went the extra mile to assist in securing a flight for my family of 4. I intend to utilize their services again.

The company handled my rebooking

The company handled my rebooking smoothly when my flight was canceled, ensuring I reached LAX in time for my international flight the next day. The agent went out of their way to help.

Nick was great at helping me buy a ticket.

Nick was great at helping me buy a ticket. He was friendly, answered all my questions fast, and made everything go smoothly. I value his professionalism and help!

Very helpful and diligent in finding

Very helpful and diligent in finding us the best flights available. My only constructive criticism is to be wary of time zones when calling.

Jessy Wilson from customer service

Jessy Wilson from customer service assisted me in canceling my booking, and she was really helpful. She was very nice.

Having no prior experience with

Having no prior experience with Crystal, I hesitated due to the American contact. The baggage and seat reservation process was initially perplexing, prompting a live chat. Swift responses led to a call from Nathan Willson, a friendly and helpful staff member. His guidance resolved my concerns. I'd suggest Crystal; the service is commendable.

Scionn really came through for us

Scionn really came through for us when we needed to book an international flight for me and my wife. He didn't waste any time when the flight we wanted was sold out, quickly finding us alternatives that suited our needs. The service was very professional and reliable.

Encountered a billing error due to

Encountered a billing error due to a computer glitch, which required correction. The customer service representative efficiently addressed the issue, ensuring a smooth resolution. No complaints about the service; it was satisfactory.

My experience with Crystal Travel was

My experience with Crystal Travel was extremely disappointing. Despite booking a flight through their website and providing all payment details, I discovered a day before my travel that they had failed to confirm my booking. The lack of communication was frustrating, as I only received one email confirming my initial booking but none informing me of the cancellation. Attempts to contact customer care proved futile, with unsatisfactory responses. This poor service compelled me to urgently book my flight tickets through another travel portal, resulting in almost double the original booking amount. This experience left me with no choice but to seek alternatives, as the urgency of my travel plans could not be avoided.

Regrettably, Google sanctions

Regrettably, Google sanctions this company's misleading advertising of non-existent low fares. Numerous 1-star reviews reveal frustrated customers unable to book flights at the advertised prices. Instead, the agency pushes pricier "upgraded" options and makes dubious promises about free checked bags. If it seems shady, it likely is. A cautionary tale for those enticed by seemingly unbeatable deals.

I encountered a less-than-ideal

I encountered a less-than-ideal experience while booking a Spirit flight through Google Flights with Crystal Travel. They inflated the checked bag cost by over $50. After navigating through the booking process, I learned the flight was no longer available. Checking directly with Spirit revealed a $31 fee for the checked bag, significantly lower than the $89 initially presented by Crystal Travel.

This website is deceptive, constantly

This website is deceptive, constantly manipulating fare information and extracting user data. Beware of its dubious practices, as it consistently displays altered fares, creating a concerning experience for users who may unknowingly share sensitive information. Caution is advised when engaging with this platform due to its lack of transparency and potential privacy risks.

Regrettably, Google permits this

Regrettably, Google permits this company to promote misleadingly low fares. Numerous 1-star reviews reveal customers' frustration, attempting to book flights at the advertised prices, only to discover they aren't available. The company then pushes pricier "upgraded" options and dubious promises, like free checked bags. If it seems deceptive, trust your instincts.

This company's tactics are

This company's tactics are deceptive and infuriating! Promising a Boston to Malaga round-trip on SAS for $425, they pulled a bait-and-switch, claiming a payment issue and demanding $582 instead. I called their bluff, booked the exact flight on the SAS website for $451. Beware of their shady practices!

These guys are a total joke

These guys are a total joke. They upsell a membership by promising a discount, then when the advertised discount isn't applied, you're stuck on the phone with outsourced customer service people from a call center whose English is limited.