BuyOnTrust.com Reviews - 26

The company seems to be actively

The company seems to be actively avoiding fulfilling my order, creating a frustrating experience. Two items were lost during transit, initially marked as delivered by UPS, which led to a dispute that took months to resolve. Despite providing evidence, Buyontrust did not assist further in obtaining the items. Instead, they repeatedly insisted the items were delivered, ignoring proof presented, and implying fraudulent intent on my part. Resorting to legal help became necessary due to their uncooperative stance and the financial reimbursement loop involving UPS and Best Buy. This highlights a concerning lack of customer support and responsibility on the part of Buyontrust.

Your agent Jarai reached out to me after I noticed my order

Your agent Jarai reached out to me after I noticed my order kept showing as cancelled. He clearly explained the situation and helped me pick a different item that was even better than my original choice. He guided me step-by-step and later called to confirm that everything was set and told me what to expect next. He was really kind and professional, and we joked about our unusual names. I was having a tough day, but this call made me smile, so it turned out to be a great moment. Jarai deserves 10 stars from me. Thanks!

Getting financing was easy.

Getting financing was easy. Choosing my items was simple. The communication was clear, and I knew exactly where to sign, how much I could finance, and what my monthly payment would be. My entire experience with buyontrust was different. From the application process to picking up my items at Best Buy, everything went smoothly. It was a fun experience, and knowing that I didn’t have to pay anything upfront made it even better.

Makkelijk om financiering te krijgen.

Makkelijk om financiering te krijgen. Makkelijk om je items te kiezen. Begrijpelijk contact, en waar te tekenen, en hoeveel je kunt financieren, en maandelijkse betaling. Mijn hele ervaring met buyontrust was totaal verschillend. Vanaf het begin van de aanvraag, tot het ophalen van mijn items bij Best buy. De hele ervaring was spannend, & weten wanneer je best buy dat je niets vooraf hoeft te betalen is gewoon geweldig.

Exceptional Service and Perfect Product

My interaction with this company was truly exceptional. The outstanding customer service surpassed expectations, and the product precisely met my needs. From the beginning, the team went above and beyond, ensuring I found the perfect item. The level of dedication and assistance received made the entire experience a pleasure. I wholeheartedly recommend this business for their commitment to customer satisfaction.

Just got my new sofa from BuyOnTrust!!

Just got my new sofa from BuyOnTrust!! Just wanted to share how happy I am with my choice! 😊 Gotta say, it’s super comfy, looks great, and didn’t break the bank! Really glad they were flexible with the payment plan that worked with my budget! Now I can enjoy watching the game in comfort! Couldn't have asked for anything better! Thanks BuyOnTrust.com You Guys are Awesome!!! 🤘🏾

The website was simple to navigate

The website was simple to navigate, and the products are really good. Frank, my customer service rep, gave me a call to check if my packages arrived and kindly reminded me to unbox them within 3 days to make sure everything was in order. I will use this service again.

I am very happy.

Before I got my mattress, they helped me with my questions about using it on a ajustable bed. Delivery was fast, FedEx brought my mattress on a Sunday. A few days later, customer service gave me a call to ask if everything went good and if I liked my new mattress.

My recent order had a recliner, dresser, and 2 nightstands.

My recent order had a recliner, dresser, and 2 nightstands. I am happy with what I got… but I’m really happy with how well made and stylish my dresser is. It has that classic furniture feel and it’s heavy too… so you can tell it’s made well.

The experience was really good

The experience was really good, I got approved in just a few minutes and I easily found what I was looking for on the site... My only suggestion would be to add more filters to separate the different categories better.

Denise was really helpful!

Denise was really helpful! She helped me get approved for a limit of 1310, but my purchase was 1319. She then sent me a discount coupon of $10 so I could complete my purchase. It was straightforward and effortless.

Outstanding Service from Frank Wright

Frank Wright provided excellent service, going above and beyond to ensure my peace of mind regarding the order. I cannot recommend Frank and Buy On Trust enough for their exceptional customer care.

I appreciate Roy for helping me with my

I appreciate Roy for helping me with my item exchange so quickly. The service was efficient, and I was able to receive my new ordered items on the same day, which made the process really smooth.

Really simple application and the customer service

Really simple application and the customer service was very helpful. Angie Smith acted very professional and made sure to tell me when my order was ready to collect.

I really like this people!

I really like this people! Denise helped me a lot! They gave me a limit of $1310 and my item cost $1319 so she gave me a $10 discount coupon! It was easy-peasy!

The representatives were professional and well-informed

The representatives were professional and well-informed about my product and any other queries I had.. they were very kind and courtesious.

Dave from buy on trust was awsome

Dave from buy on trust was awsome and really talking with them the whole time was very good. I will for sure tell others and sugest.

Great and simple process.

Great and simple process. Very good customer support. My item matches the description perfectly. Payment plans are very reasonable.

The product came in a timely manner.

The product came in a timely manner. Customer service was really good. They were kind and helpful. The items are of good quality.

Great and simple process.

Wonderful customer support. My item matches the description perfectly. Payment plans are very budget-friendly.

My order arrived right on time.

My order arrived right on time. It’s really comfy and I plan to buy more once I pay for this. Thanks a lot.

This is the second time usng them

This is the second time usng them, came through in a clutch and offered a coupon to help with my purchase.

I'm really happy with the partnership

I'm really happy with the partnership, this shop is lettimg you pay as you like, which is a big plus.

The staff was polite and knew a lot about my

The staff was polite and knew a lot about my item and other things I asked.. very friendly and helpful

Het is makkelijk om hier te winkel.

Het is makkelijk om hier te winkel. Ze bieden uitstekende klantenservice die nuttige hulp biedt. De prijs is vrij hoog, maar ik denk door hun leuke after-sale service, het is het waard.

Shoppin' here's a breeze.

Shoppin' here's a breeze. They got great customr service, real helpful. Prices kinda high but their aftersale service makes it worth it, I reckon.