Askanexpertonline.com Reviews - 72

A Scam

I had a problem with Microsoft 365, when I tried contacting Microsoft Ask an expert popped up instead. I was told I would be charged $1 so I asked my question and what I got was a list of the same things I had already tried. When My account was billed I was billed $55. Instead of a one time charge of $1 they have continued to charge my account $55 a month and I have not been able to find away to stop their billing.

Not what it says it is.

It starts off saying u pay $1 and then you look at your bank account and see a $46 charge everyone. When I tried to cancel they try to get u again with the $1 fee. Been trying to reach them and I get the same thing every time which leads to nothing happening. So I will have to talk to the bank to stop payment on this.

I'm extremely disappointed

I'm extremely disappointed with this company. They initially enticed me with a $1.00 fee but ended up charging me $46.00. I tried to get my bank to reverse the charge, and it seemed like it worked, but now the money is gone from my Bank of America account without any record of the transaction. It's incredibly frustrating and feels like I've been scammed. These people should be punished for their deceitful actions. Scammers are the worst!

Recurring payments

The are taking 66 Australian dollars each month for a one off call. Cannot get through to this company to sort it out. Very frustrating and wrong. Deceiving

Deceiving, I’ve been scammed.

Had an issue with my phone and thought I was speaking to Samsung in Australia. I was advised a technician would answer my query. The cost would be $2.00. I had to give my bank details at that point. The tech person was unable to help, (I finally fixed it myself). I am now getting AUS $66 a month deducted from my account. My bank are disputing it on my behalf as the company claim they can’t stop it. At no stage was I aware I was speaking to this company.

SCAMMERS

Beware of these people. Charged $1 for one question & then noticed that another $49 had been taken from my account. They say that this is refundable if you cancel the subscription. However they cannot be contacted to cancel this so called subscription which I never wanted or asked for & it appears they will continue to charge bank account on a monthly basis. Only way is to cancel bank account /cards as they are scammers.

Tech nailed it – A+ performance

Tech nailed it – A+ performance, no complaints. Pearl, the "receptionist" (if that's her gig), did her thing, all good. But here's the rub: The company's policy of squeezing out my payment info before even showing me what they offer and how much? Not cool. Feels like they're holding all the cards, deciding prices behind closed doors. Not exactly a level playing field, you know? That policy's the glitch that's holding back the gold star.

I had a previous experience with Just Answer

I had a previous experience with Just Answer, which was centered around a problem I had with a vendor (HP Instant Ink). The issue wasn't related to Just Answer itself, and I decided to end the contact at that time. Afterward, I gained a better understanding of what Just Answer offers. Fortunately, the specialist AvirupB handled my case well. He responded quickly and understood my request without needing much from me. Based on this experience, I can see myself using this service again in the future.

Robert was really nice and understood my concern.

Robert was really nice and understood my concern. He patiently explained everything and even requested photos of my washer to better understand the issue and assist me. We're almost done fixing the problem (the spin cycle takes a while to complete, which was the issue), and he said I can contact him again if it doesn't finish. I appreciate his help, knowledge, and patience a lot. Thank you, Robert.

I didn't know I was using XYZ Company

I didn't know I was using XYZ Company. I was looking at different instructions and sometimes clicked on a button to see what I got. I don't remember what I was trying to fix and how I got to your website. Thanks, but I really don't know what you helped me with. The instructions didn't really help me cuz I had solved the problem.. before I got instructions. A day latter.

Without this program, I would have been

Without this program, I would have been lost and struggling. It really shows how many people will take advantage of others, especially those who risk their lives for our country. Thank you, Just Answer, and your amazing lawyers. You helped me avoid financial collapse and deep stress. You're all so helpful, and I hope you continue to do the great work you're doing.

The technician was helpful and stayed

The technician was helpful and stayed with me even when I didn’t follow his directions perfectly. He seemed experienced and took the time to explain what was going on. He encouraged me to ask any questions and offered support throughout the process. Everything is running well, and my partner is satisfied. I am pleased, and I believe you will be too!

I have no idea about washing machines

I have no idea about washing machines, but the friendly expert was really professional and helped me figure out the issue and repair it! He stayed calm and patient as I asked many questions, answering them clearly and making things easy to understand. Thanks a lot from Australia, asxwe say here....

If you're facing computer issues

If you're facing computer issues like I did, I recommend JUST ANSWER! I had a problem with an online account. The Tech Guy helped me solve it expertly. He was very kind and patient. THANK YOU! Your professionalism made my day better. I'd give The Tech Guy 10 STARS if I could.

I had a hard time searching for a link that

I had a hard time searching for a link that I was sure was there but just couldn't find. It felt like I was going in circles on justanswer.com. I decided to give it a try since my own efforts weren't helping. In just a minute, I got my answer and the link I needed. Thank you!

Had a bit of a rocky start

Had a bit of a rocky start with some misunderstandings, but gotta give props to the customer support team. They swooped in and sorted things out like champs. Ended up smoothing things over in a friendly and efficient way, earning them a top-notch rating from me.

I have used this service twice now.

I have used this service twice now. Even though the problems were different, both times the staff were very knowledgeable and eager to assist. They provided clear explanations and asked relevant questions. I think I will continue to use this service regularly.

The Help Tech team was quite

The Help Tech team was quite focused on assisting me, taking additional time to list my mixed Amazon Prime purchases. This helped me sort out my credit card charges and possibly track the individual who used my details. Their effort felt genuie and steady.

Lev was very helpful.

Lev was very helpful. He answered all my questions in detail and made sure I understood everything. He also took the time to share different resources that gave me clear information on the deadlines for my taxes and all the options I have available.

Had a fridge that stopped cooling.

Had a fridge that stopped cooling. In just 15 minutes of chatting, the technician figured out the issue, gave me details and pricing to buy a new part, and even sent a video showing how to fix it. Would recommend for sure and would use it again!

Fast reply time.

Fast reply time. First idea to fix it didn’t help but the second try did. Easy and simple! The staff was polite and answered all my questions. Overall, a good experience that got the job done without any hassle. Would use them again if needed.

I nearly lost it when I got in touch with Anil.

I nearly lost it when I got in touch with Anil. I had all sorts of issues to sort before he could help. He was super polite, patient, and upfront with me. He fixed my problems real fast. I can't "thank" him enough for sorting out my computer.

#1 Legal Eagle is great!

#1 Legal Eagle is great! He replied fast and gave clear answers that made sense to me. I’ve had trouble finding a lawyer who actually listens. There’s more to my case, and I’ll likely go back to him for more advice. Thanks for your help!

The company was helpful.

The company was helpful. Michelle knew exactly what my problem was and explained it clearly even though we could not fix it. She gave me a number to a service center to get help. I feel better knowing what's going on and how to fix it.

The chatline helped me go through

The chatline helped me go through the steps slowly and carefully. With voice chats, helpers need to wait for me to fix mistakes, which isn't great. Ren's details came fast and stayed on my devices until I got it right. Thanks a lot!

Got the links for parts and a killer

Got the links for parts and a killer installation video to fix my dishwasher in a snap. And you know what's even better? It was spot-on info and saved me a good chunk of change – we're talking hundreds! Major win with this company.

Matt was really helpful and quick.

Matt was really helpful and quick. He explained step by step what I had to do, and today my problem got fixed (I was charged twice for something on Microsoft and couldn’t get anyone to assist me. Matt walked me through everything.)

The support I received was quite helpful.

The support I received was quite helpful. The representative was kind and walked me through the process of fixing my device. I didn't expect much, but he did a good job of explaining things and made the situation easier for me.

Austin in the appliance department really knew his stuff.

Austin in the appliance department really knew his stuff. As an appliance repair person, I've asked him many questions about different appliances, and he always had the right answers. That's why I rated you guys 11 out of 10.

Safety concern.

Safety concern. Couldn't call home from cell phone, very concerning. Another agent tried to unblock it, problem not fixed. Greg patient, tried solutions, stayed till fixed. We are seniors, contact assurance important.