APCOA.com Reviews - 163

Disabled parking badge, Farnborough.

Disabled parking badge, Farnborough. Registered car and blue badge on their system. Got a fine, appealed. Now they want me to mail blue badge pic despite having it. Can't contact them. Ref: SW01413748. Maybe their license should be revoked or trading standards should check them out?

The website for booking parking is really bad.

The website for booking parking is really bad. I spent almost an hour trying to book a spot, but it kept rejecting my payment details. I don't understand why Irish Rail works with such a poor company if they care about their customers.

I recently parked at Winchester station.

I recently parked at Winchester station. I tried to log on the app but couldn't due to bad WiFi. On the train, WiFi is bad. In London, I had WiFi and paid for parking from noon till 4am. I couldn't backdate to 10am, so paid extra. I appealed the fine, but they rejected it and said if I go to ombudsman, fine will be £85, not £50. They make it harder to appeal fairly. It's unfair to not consider I paid the right amount despite app issues.

If giving zero stars was an option

If giving zero stars was an option, I'd choose minus 100. This company and its app should be banned from the UK and not allowed to operate. They are completely user unfriendly, and the sooner they shut down, the better.

I tried booking a parking spot

Last Sunday, I tried booking a parking spot at Coulsdon South for Mother’s Day. Thought it would be simple since it was a Sunday morning, but no luck. The website said ‘unavailable,’ so I had to go through their annoying chat line. They told me that while bookings are possible online, they can't be done on Sundays. I didn't want to risk finding no space when I got there, so I had to call a taxi for £20. Once I arrived, I saw plenty of parking spots, even though the station was bustling. On the way back from St Albans, I couldn't book a taxi because it was Mother’s Day. I ended up going to East Croydon to find one, costing me another £40. So, thanks to ACPOA’s ridiculous policy, we ended up spending £60. My wife and I are in our late 70s and can't walk far, which ruined our day.

Friendliness and understanding stuff

I got this parking charge notice, but the letter went to the wrong address, so I missed the 28-day deadline to pay. Was a bit stressed about it, thinking it might go to debt collection. Called up customer support and spoke to Agnes. She was super helpful, listened to my situation, and sorted things out. Instead of passing the charge to debt collectors, she let me pay it over the phone. Honestly, her friendliness and understanding made the whole thing way less stressful. Felt like she really cared about helping me out. Big thanks to Agnes for making the whole process easier and for being such a lovely person to deal with!

Definitely a relief not to have to pay that fine!

I had a bit of a mishap at Heathrow Airport. I ended up parking in the wrong area even though I'd already paid for a spot on a different level. Imagine my surprise when I got a parking fine! I decided to give the appeal process a shot, even though I wasn't too hopeful at first. But, honestly, it turned out to be way simpler than I expected. I explained the whole mix-up, and they actually took the time to consider my situation. I was really impressed with how understanding they were. It was nice to see some flexibility in a system that usually seems so rigid. Definitely a relief not to have to pay that fine!

Highly recommend

I recently used the parking service in Brighton, and it was smooth sailing all the way. Everything was quick and hassle-free, just what I needed. But then, disaster struck—I lost my receipt, which I needed for work reimbursement. In a bit of a panic, I rang up customer service and spoke to Adam. This guy was a lifesaver! He got my receipts sent over again without any fuss. He was super polite and knew exactly what he was doing. From start to finish, it was a top-notch experience. I couldn't have asked for better service, really. Highly recommend if you want a stress-free parking experience.

I called APCOA today to

I called APCOA today to renew my annual pass and spoke with Morgan. Honestly, I was expecting the usual hassle, but Morgan turned it all around. He was super helpful from the get-go and really knew his stuff. No long waits or getting passed around, just straight to the point. He sorted my pass out quickly, which was a relief. It was just refreshing to have such a smooth experience for a change. Morgan made it all feel so easy, and I really appreciated that. It's not often you get service like this, so I wanted to give him a shout-out. Thanks, Morgan, for making my day a bit less stressful!

Called up today to sort

Called up today to sort out renewing my blue badge parking permit. Got connected with Jack Mills. Let me tell you, he’s a real gem. I'm not the best when it comes to tech stuff, and he was super patient, walking me through every step without rushing. It's rare to find someone who genuinely takes the time to help, you know? By the end of the call, I felt confident about the whole process, thanks to Jack. It’s nice to know there are still folks out there who care about making things easier for us not-so-tech-savvy people. Big thanks to Jack for being awesome!

Called the Helpline today 'cause

Called the Helpline today 'cause I couldn't pay my Ringgo fee when leaving the parking. Turns out, they changed the rules and you gotta pay within 20 minutes of arriving. Talked to this amazing young lady who explained everything so clearly. She helped me pay for the previous night's parking even though I was late. She was super kind and understanding, made the whole mess seem like no big deal. Honestly, her patience and friendly attitude over the phone was a real lifesaver. Kudos to her for turning a frustrating situation into a smooth experience.

I had a great experience

I had a great experience with Apcoa customer services, thanks to Abigail. I was trying to change my car on my parking permit through their website and thought I had done it right, but turns out I hadn't. Abigail walked me through the whole process and made sure it was sorted. I also had another issue with my permit that she didn't have access to fix, but she found someone who could help and stayed with me until everything was resolved. Big thanks to Abigail and her colleague for their help. They really made a stressful situation much easier.

I ran into a bit

I ran into a bit of trouble with my parking the other day because I overstayed what I had paid for in advance. Figured I'd just pay online later since some car parks let you do that up to 24 hours. But, of course, my computer decided not to cooperate. Ended up calling customer service, and that's when I talked to Agnes. She was an absolute lifesaver, super patient and really helpful. She managed to sort out my payment so I wouldn't get a penalty charge notice. Honestly, she deserves all the stars. Thanks a ton, Agnes!

Thank you, Toby!

I had an issue with a PCN that somehow escalated to the pre-debt collectors stage without me even knowing about it in the first place. I was completely caught off guard and stressed out. Luckily, Toby from Apcoa stepped in and managed to resolve the whole thing. He got the PCN overturned and saved me from having to deal with debt collectors, which I was dreading. Super grateful for Toby's help in sorting this mess out. It’s nice to see someone in customer service who actually cares and takes action. Thank you, Toby!

I had a great experience

I recently had a great experience thanks to Holly, who helped me register for my BlueBadge parking exemption. Honestly, I'm not the best with tech stuff, but she was so patient and explained everything so clearly. It's rare to find someone who genuinely cares and takes the time to help like that. Holly was kind and understanding, and it made a big difference. It's nice to know there are still people out there who go the extra mile. Holly, you really made my day—thank you so much! 😊

Dropped someone off at LHR

Dropped someone off at LHR T3 and thought I was all set after paying. Turns out, I paid too late and got hit with a PCN. I decided to appeal, hoping for some leniency. The team was pretty clear about how the signs were there to show the payment terms, but they still went ahead and canceled the PCN. Really appreciated that gesture, as it was a genuine mistake on my part. Nice to see some understanding and flexibility in such situations. Thanks a bunch!

I had this parking issue

I had this parking issue I needed help with and ended up talking to a customer service rep named Katie. She was super polite and really professional. She didn't just answer my questions; she went above and beyond to assist me. I work in customer service myself, so I know when someone really nails it, and Katie definitely did. She totally exceeded what I expected. Honestly, someone should give her a raise for the outstanding job she did.

I messed up entering my

I messed up entering my car's registration on the Apcoa app, paying for the wrong vehicle. I was really worried, but Leon and Sam were super helpful and fixed everything for me. Reaching out to Apcoa was a breeze, no long waits or anything. I'm so grateful for their quick and friendly service. Definitely feel confident using Apcoa parking again in the future. Thanks so much, Leon and Sam!

Finally found a parking company

Finally found a parking company that actually cares. Had a little mix-up with the parking times, so I gave them a call. Got connected to Sam who was super understanding. Explained the issue and she totally got it. No trying to squeeze extra cash out of me or anything. Just straight-up good service. Big thanks to Sam for being so helpful.

I tried using this

I recently tried using this online app to pay for parking in Brighton, but it was a nightmare. I've used my account before without issues, but this time, I couldn't make a single day purchase. I had to leave my car to drop off runners for a half marathon, so I emailed the company explaining the problem, and was assisted by JOSH WAITE. He was super helpful, but even with his guidance, the website was a mess. I'm 80 and usually ok with technology, but this was just too confusing and frustrating. If I had to rate the online experience, it would get zero stars. Seems like the company survives only because of good people like Josh. I'll avoid using this app until they fix it.

I was at Northumbria University

I was at Northumbria University and used the scan and pay for parking, but I messed up and entered the wrong car registration. Called up to sort it out and got Abigail on the phone. She was super nice and helped fix the issue quickly. Had to pay an extra pound for parking again, but she told me I could ask for a refund on the first one. Decided not to bother since it was my mistake. Overall, really impressed with how smoothly it got sorted.

I got a parking charge

I got a parking charge in November 2024, which totally wasn’t my fault. I appealed right away but hadn’t heard back. So, in January 2025, I decided to call. A lady named Sam picked up. She told me my appeal was granted but their email had bounced back. Sam was super helpful and made everything clear. Really good service from her!

Frustrating time

I recently had a frustrating time trying to pay for parking at the express drop-off. The whole setup's a mess. I mean, the online payment page is like a hidden treasure, impossible to find unless you pre-book. And don’t get me started on the phone payment option. Tried calling late at night, and the automated system was just a disaster—couldn’t get it to recognize anything, not even using the phonetic alphabet. It’s a joke. No staff around after 5pm either, so you’re basically stuck. You can pay later, but honestly, who remembers? It’s like they want you to get fined. Spent almost an hour and had to make four calls to sort it out. Seriously, management needs to sort this out.

I thought reserving parking online

I thought reserving parking online would be a breeze, but wow, was I wrong! I booked a spot for five days thinking it'd be handy, no daily hassle, right? But things went south fast. Took my car out for a quick shop, and guess what? Next day, the gate insists I pay again, even though I’ve already booked for five days. Talked to the cashier, and he says leaving during the reservation cancels it—like, what? Apparently, it's in the tiny print somewhere, but who’s digging through FAQs and hidden clauses when booking? It feels like a trap for customers. The place itself is nice, but their policies are just too sketchy for me. Honestly, avoid this if you can.

I tried to pay through

I tried to pay through the website, but it would only let me pay for 24 hours. So, I downloaded the app hoping for a better experience. The app's interface felt a bit outdated, but it did allow me to enter my exit time, so I could pay for just the 5 hours I needed. One thing to watch out for is the credit card details section. It asks for a security code, which you shouldn't enter. Instead, I used Apple Pay to bypass that issue. Overall, the process worked, but it could definitely use some improvements to make it more user-friendly.

Hey everyone, Had a rough

Hey everyone, Had a rough day at the university hospital in Limerick. My wife’s undergoing cancer treatment and can't drive because of the meds. Every day it's a struggle to find a parking spot. We spend nearly an hour driving there and then another 40-60 minutes just searching for parking. Today, I had to leave the car on the footpath since there were no spots left, like a few others did. But guess what? Only my car got clamped. Made a video showing other cars parked wrong, but only mine was targeted. It's not about the 80 euro fine, it's the added stress during such a tough time for my family. How can you clamp cars in front of a cancer clinic? We’re not out shopping; we’re fighting for life here. Couldn't even pick my kids from school today. We have no support here, just us. Unbelievable.

I had a terrible experience

I had a terrible experience at the Manchester Piccadilly train station car park. I booked online and ended up paying twice as much as I would have without booking online. To make matters worse, there's no system in place for online payments, so when I tried to leave, the barrier wouldn't lift unless I paid again or called for help. It was 4:40am on New Year’s Day, and I had to reverse back into the car park, find the attendant’s booth in the rain, and prove I had paid. Even then, the ticket he gave me didn’t work, and I had to use the intercom again. The attendant could have let me out remotely but didn’t. Despite showing my receipt and bank charge, he insisted I was charged the offline price. I emailed Apcoa about the issue, but got no response. Total hassle and waste of money.

I had a terrible experience

I had a terrible experience with this parking company. They make it nearly impossible to pay the parking fee automatically or later. It feels like they intentionally send manual invoices with extra admin fees to squeeze more money from us. Several times, my payments didn't go through the app even though my payment methods were up to date. I tried emailing and calling them, but the only option was a manual invoice with an extra fee. When I called the next day at 13:30, I had to speak with 2-3 different people just to reach the right department, only to find out they had ended the day early and couldn't help. Their customer service is horrible! I don't understand how this incompetent company is still in business. Most Google reviews about them are also negative.

I recently had a frustrating

I had a frustrating experience with the Coulsdon South train station car park. The cameras there aren't reliable and miss some vehicle entry and exit times. I got a penalty notice in July when I dropped off my wife early and my daughter later. The notice only showed the exit time, making it hard to check. I managed to challenge the first penalty using my daughter's railcard payment records. Then in late October, I got another notice, likely for picking up my wife one night and dropping off my daughter the next day. I'm still waiting on the second challenge but have payment records again. If it was just my wife, we wouldn't have proof since her tap-in records don't show timings. Can train stations provide this info? Should APCOA compensate for all this hassle?

I decided to park at

I decided to park at this place, thinking it'd be straightforward, but boy, was I wrong. First off, the signs are like, way up high on the lampposts—who even thought that was a good idea? You can barely read them, especially since the text is tiny. Then, they expect you to download some app to pay, which is kind of a joke considering the awful phone signal there. My partner tried to pay and couldn't even access the app. When she asked a staff member for help, he was super rude and aggressive. Thankfully, she didn’t let him intimidate her. Also, we got hit with random payment requests from different names, all linking back to the same company. It's like they’re trying to trick you on purpose. Watch out for these shady tactics and definitely avoid parking here!