24hrdoc.com Reviews - 88

Thankful for ur services, comforting to know customers

Thankful for ur services, comforting to know customers cn come to y'all for Telehealth at a decent price, get what u need from ur home. No more 4-5 hr ER visits.

Very quiet. Easy to reach.

Very quiet. Easy to reach. Cheap even without insurance. Most of all, always available 24 hours. The best and quickest service I’ve had. Thank you so much!

Had a problem with a tooth

Had a problem with a tooth and no luck getting a dentist apointment soon. This worked fast and simple and looks like it will help with my current problem.

Really simple and handy to use.

I liked staying at home and not having to go out when I felt sick. The whole process was quick and the reply was fast. Made things much easier for me.

Great service, I needed some antibiotics

Great service, I needed some antibiotics over the weekend and they helped me until I could see a dentist the next week. Thanks alot!

I had a good experiance since they acted fast.

I had a good experiance since they acted fast. My mouth hurt alot. The pain was really bad. I reached out and they helped me quick.

Amazing!! This was super quick, cheap and simple!

Amazing!! This was super quick, cheap and simple! Got a toothache, need antibiotics, this is the place! Results the same day!!!

Fantastic service!

Fantastic service! Super fast and easy to use. Got my meds in no time. Love it and will use it again when necessary.

The process was straightforward

The process was straightforward and something I wish more services would copy. However, I think I might need more medication after my last dose and don't want to pay again for a problem that wasn't fully taken care of. Let's hope it doesn't come to that.

Meh

I used 24hrdoc for tooth infection. I answered the questionnaire completely. There was an option to have an oral rinse prescription with my order. I checked I wanted the oral rinse. Unfortunately, the rinse was NOT provided. I have contacted customer service 3 times since yesterday without the simple courtesy of a response by the company. There are other options for similar services, so I’d suggest you use those instead.

I found the online service somewhat

I found the online service somewhat helpful, though I paid an extra $15 for an hour delivery, but it took several hours. My husband, dealing with a painful tooth abscess, faced a setback when the online doctor prescribed the wrong dosage. The prescribed 300 mg twice a day was inaccurate; we had to seek help from the ER, discovering the correct dosage is 300 mg three times a day, not twice.

had an emergency with an

had an emergency with an abscess tooth and needed amoxicillin ASAP. Went with 24hourdoc, but they prescribed me a measly 125mg when I needed the big guns – 500mg for that abscess. Dentists swear by it. Even forked out extra for expedited shipping, but the meds didn't do much. Not the go-to for dental emergencies, that's for sure. Lesson learned.

The company's okay

The company's okay, but the prescription strength was the lowest. I had to log in to check status because the email notifications were slow. I only found out it was ready when I was already picking it up.

The service demonstrated promptness

The service demonstrated promptness and efficiency. However, a notable drawback arose when I encountered a pharmacy issue and sought assistance via email, yet received no response.

I asked for a certain medication

I asked for a certain medication but received another one instead. I requested a 2 week supply, but they only sent 1 week.

Thi company got my medicin

Thi company got my medicin on time but aftur 4 days, no improvement. Pain's still terrible, can hardly do anythin'.

Poor Leadership

This is my second review: I don’t get it A few weeks ago, I penned a review which I’ve included below. I’m seeking a $15 refund as the expedited timeframe fee I paid was exceeded by an hour and a half. The response I received a couple of days later (the response was from Trust Pilot)assured me of resolution upon review, which initially left me content. However, it’s been around twelve days since then, with no progress. I urge you to seek a more reputable medical service than 24hrdoc, as their leadership’s handling of business matters is concerning. This issue pertains to leadership, not the doctors or customer service representatives. Please read my original review below for context on my frustration and bewilderment regarding this seemingly straightforward matter. Original review: Firstly, I want to acknowledge the commendable effort of the customer service representative who assisted me on a couple of occasions. They did an excellent job despite being restricted in the level of assistance they could offer, which was not their fault. However, my dissatisfaction lies with the leadership. I sought medical assistance for a toothache and paid the standard $40 fee for a consultation, which I was fine with. Additionally, I opted to expedite the consultation for an extra $15, expecting it to be within a 45-minute to 2-hour timeframe. Unfortunately, the consultation didn’t happen until the 3.5 hour mark, exceeding the expedited timeframe by 1.5 hours. Consequently, I believed I should be refunded the $15 expedited fee as per basic customer service principles. (Customer Service 101) Regrettably, the customer service representative lacked the authority to issue the refund and advised me to email for assistance. Despite sending six emails over the past month, I have received no response, indicating a disregard for my concerns. It’s evident that my communication efforts have been ignored. As someone potentially interested in utilizing such medical services, I strongly advise against using 24hrdoc. Their inability to address issues and provide refunds for policy breaches reflects poorly on their business practices. I recommend seeking medical care from a more reliable alternative.

Bad Leadership at the Top

Firstly, I want to acknowledge the commendable effort of the customer service representative who assisted me on a couple of occasions. They did an excellent job despite being restricted in the level of assistance they could offer, which was not their fault. However, my dissatisfaction lies with the leadership. I sought medical assistance for a toothache and paid the standard $40 fee for a consultation, which I was fine with. Additionally, I opted to expedite the consultation for an extra $15, expecting it to be within a 45-minute to 2-hour timeframe. Unfortunately, the consultation didn’t happen until 3.5 hour mark, exceeding the expedited timeframe by 1.5 hours. Consequently, I believed I should be refunded the $15 expedited fee as per basic customer service principles. (Customer Service 101) Regrettably, the customer service representative lacked the authority to issue the refund and advised me to email for assistance. Despite sending six emails over the past month, I have received no response, indicating a disregard for my concerns. It’s evident that my communication efforts have been ignored. As someone potentially interested in utilizing such medical services, I strongly advise against using 24hrdoc. Their inability to address issues and provide refunds for policy breaches reflects poorly on their business practices. I recommend seeking medical care from a more reliable alternative.

Scam

I got scammed. There is no way all these other reviews about 24hrdoc.com are legit. No way. Thanks to sites like this with all kinds of fake reviews, I got completely scammed. I still have insane sinus pressure on my eyes and forehead, but now got a little more credit card debt thanks to 24hrdoc.com. I also got suckered into paying more money for expedited service, that is an add-on scam built into their site. The site is great for taking your money, but then you get completely ghosted. They don't reply to chat, or email and will likely never answer the phone either. I was an idiot, trusted 24hrdoc.com and got scammed. Don't be like me.

24hrdoc I DID NOT RECEIVE MY PRESCRIPTION

I paid for my prescription and received an email stating it was sent to my pharmacy. I called this morning and spoke with Ann. She was unable to read back any info such as she could not find my account, my name, my email and or my phone number or the the prescription 24hrdoc claimed they sent to my pharmacy.She fumbled her way through the whole call. She said it take two hours to ensure it was sent to pharmacy and I still have not heard from 24hrdoc my pharmacy states there was no prescription for the medication I needed. Now when you call it goes to a voice-mail. Please be careful with these people it's a SCAM.

Said they would refund. They didn’t!

I booked two appointments with them. One was a sick visit and the other was for the generic Ozempic. Both appointments became a nightmare! They admitted they made a mistake in the sick visit, so they did refund for that appt. For the $309 generic Ozempic, they said they can’t find where I paid. I sent them the receipt THEY sent me when I bought it, and showed it coming out of my account. They said they are sending the issue to management. That was 4 days ago. I haven’t heard back! Don’t trust this company!

Over promise under deliver

Have this upper respiratory or sinus congestion. Contact 24/7 doctors filled out form and payment was taken, oh paid extra to expedite. Their policy is will have it done within 5 hours so hour 5 they contact me and ask how long I’ve been experiencing symptoms, I answered back. Never notified me prescription was called in or what the name of prescription called in, nothing. I emailed and called several times. I contact them at 8 am it’s now 3:30 I have yet to get an answer or medication.

45 mins service is a SCAM!!!

**** Their expedited "priority" service for $15 that alleges a 45 minute prescription is a SCAM. **** DO NOT pay that extra fee!! They DO NOT HONOR IT & then they will refuse to refund that extra fee when they don't meet that 45 minute window. They don't care about your pain, or if your pharmacy is about to close, which is why you needed that priority service. They care about making an EXTRA PROFIT by enticing people in pain to fork over extra money. Shady, shady, shady!

Misleading advertisement

I paid for expedited service which they clearly portray as within 45 minutes apparently however it is 45 minutes to 2 hours wouldn't have wasted my money on the expedited service if this would have been clearly portrayed. Additionally never even saw a doctor just filled out a form. Between the misleading advertisements and lack of not even getting to speak to a human would not recommend

Charged 4 times and no service

On 16 May 2024 suffering severe sinusitis tried to get a prescription for antibiotics. I went on the website. Tried to pay with a credit card. 3 times. Each time stated that the payment had been declined because wrong details. Bank records show tge payments made. Told by online assistance to use another card. Same thing after 1 try. Watch out it's a scam.

DO NOT RECOMMEND!

PLEASE DO NOT USE THIS COMPANY. THEY WILL SCAM YOU OF OUT $40. INQUIRED ABOUT MEDICATION AND THEY SENT WRONG MEDS TO PHARMACY! I CONTACTED CUSTOMER SERVICE AND THEY TOLD ME TO FILL OUT ANOTHER FORM which is an additional $40 TO REQUEST MEDICATION. I SHOULD HAVE WENT WITH A DIFFERENT COMPANY. I AM WITHOUT MEDS AND $40 PLEASE GO SOMEWHERE ELSE!!!!

Disappointed with the delayed prescription

Disappointed with the delayed prescription process. Despite assurance of a confirmation email upon medication call-in, it never arrived. Prescription was only processed after a 26-hour wait, leading to a prolonged ordeal. Opting for a walk-in clinic would have provided quicker relief.

The prescription process was a letdown

The prescription process was a letdown as the doctor failed to complete the paperwork accurately. Despite reaching out to the 24-hour doctor through calls and emails, there was no response. Even suggesting a change in pharmacy yielded no improvement.