Claim your business

Zendesk.com Reviews - 6

2.5

Visit website

50

of reviewers recommend

zendesk.com
Read reviews
Visit website

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
Category:

Software

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Zendesk.com is 335 out of 367 best companies in Software on RealReviews.io

Top in Software

Customer reviews

Sort

  • Sort by:
  • By relevance
  • By date
  • By rating (low to high)
  • By rating (high to low)

Summary

Zendesk.com has a 2.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    18%

    1 reviews

    1 reviews

  • 4 stars

    16%

    1 reviews

    1 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    33%

    2 reviews

    2 reviews

  • 1 stars

    33%

    2 reviews

    2 reviews

  • C

    Chris Ortiz

    1 reviews

    United States

    Having a full team working together for our

    Having a full team working together for our success has been a big help to the company. Ilsa is a great CSM.

    • Translation language

    0 comments

    Replying to Chris Ortiz

    The comment must be at least 10 characters.

  • S

    Strokes

    1 reviews

    Zendesk chat is really good

    Zendesk chat is really good for business. I like how easy it is to use, especially for live chat. The interface is simple and doesn't cost too much.

    • Translation language

    0 comments

    Replying to Strokes

    The comment must be at least 10 characters.

  • N

    Nikita

    1 reviews

    Zendesk's user experience is awful

    Zendesk's user experience is awful, it's hard to find anything while setting up support. No wonder folks offer services to set up Zendesk support pages. This shows Zendesk can't figure out their service or doesn't care about customers.

    • Translation language

    0 comments

    Replying to Nikita

    The comment must be at least 10 characters.

  • R

    Ryan

    1 reviews

    This support company is a joke.

    This support company is a joke. They have automated messages so you're not actually speaking to anyone. They cannot give you any information. Pointless support team says it all, though less than 2 stars.

    • Translation language

    0 comments

    Replying to Ryan

    The comment must be at least 10 characters.

  • M

    Mike

    1 reviews

    I gave this company a shot back in 2021.

    I gave this company a shot back in 2021. They never answered my questions and missed the sales call. No worries, I chose Intercom instead. In 2024, I thought I'd try them again for more ticket-like features. Same problem—no replies, no answers to questions, and their pricing feels way too high. Eventually, I connected with a sales rep who pitched me "unlimited brands and help centers" on an Enterprise plan. I agreed because the price seemed reasonable. Turns out, I only got 5 brands and 5 help centers. It felt like a bait and switch. When I tried to voice my concerns, I got a snarky reply from Adrian Miranda, and when I responded, I heard nothing back. They really need to improve their leadership.

    • Translation language

    0 comments

    Replying to Mike

    The comment must be at least 10 characters.

  • P

    Pablo Garcilo

    1 reviews

    Our company decided to leave Zendesk

    Our company decided to leave Zendesk due to the poor customer support we got. We won’t return for a long time!

    • Translation language

    0 comments

    Replying to Pablo Garcilo

    The comment must be at least 10 characters.

  • share

    Review Your Experience.

    Share Your Thoughts and Leave a Review

    Write a review

Rating on other websites

  • Trustpilot

    1.7

  • Sitejabber

    3.2

  • Reviews.io

    1.5

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
Category:

Software

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Zendesk.com is 335 out of 367 best companies in Software on RealReviews.io

About Zendesk.com

Zendesk offers Help Desk Software featuring ticketing and knowledge base functionalities, accessible online without requiring downloads. Their mission revolves around simplifying business complexities and fostering seamless connections between companies and customers. Through their platform, Zendesk empowers businesses to elevate ordinary customer interactions into extraordinary experiences. Recognizing the significance of customer-centricity, Zendesk strives to enhance shared customer experiences, ensuring they are devoid of pain points and friction. Their commitment to improving customer interactions reflects a belief that life is enriched when encounters with businesses are smooth, helpful, and devoid of obstacles.

Key Details:

  • Location: The company is headquartered in San Francisco, California, United States.
  • Founders: Zendesk.com was founded by Mikkel Svane, Alexander Aghassipour, Morten Primdahl.
  • Foundation Date: The company was established in the year 2007.

  • Translation language

Top in Software

Companies you may also like

Suggested companies are based on people’s browsing tendencies.

Visit website