Shuttlefare.com Reviews - 16

The overall service experience

The overall service experience was good from beginning to end. The online scheduling process was user-friendly, complemented by prompt email and text confirmations. The pre-pickup communication, including the driver's name and arrival details, instilled confidence. The driver displayed professionalism, courtesy, and a commendable level of care during the journey to the airport. Considering this positive experience, I plan to rely on this service again in the future.

I mistakenly provided the wrong date

I mistakenly provided the wrong date, but the company swiftly addressed my error over the phone. The customer service representative was notably supportive and added a touch of humor to the situation. The pricing was fair, and our driver was delightful, making the half-hour journey feel surprisingly brief through engaging conversation.

The driver was wonderful

The driver was wonderful - kind, courteous, and went above and beyond by helping us with our bags. This was especially important to me as I am disabled and use a Rollator, so the extra assistance was greatly appreciated. The driver also drove us safely and smoothly to our destination, making us feel comfortable and well taken care of.

The driver, William, exhibited a

The driver, William, exhibited a welcoming demeanor, ensuring a comfortable experience. Responding promptly, he arrived at the airport within five minutes of my call. The phone representative efficiently provided a car description and followed up on the driver's arrival. My initial experience with them was positive.

Service was good, we called the driver

Service was good, we called the driver when we arrived at the airport, but it was a bit chaotic since the driver was in the wrong spot. We were planning to use the service again for the return trip, but the prices were all over the place. The return trip ended up costing 3X more!

Despite booking last minute

Despite booking last minute, they were able to accommodate our needs and made the process easy for us. The fact that our pick up person was unable to make it due to our delayed flight was out of their control, but they handled the situation with grace and professionalism.

This was our firs experience

This was our firs experience with a car service, and if possible, I'd give it extra stars. The booking process was straightforward, and the pickup was just as simple. The driver was polite and punctual. I'd strongly suggest their services.

Impresses with its user-friendly

Impresses with its user-friendly website, providing a seamless booking experience and saving me $20 compared to the provider's site. The streamlined options make navigation easy and contribute to a cost-effective booking process.

The company's communication

The company's communication was transparent and informative post-reservation. The driver who handled both airport transfers exhibited professionalism, courtesy, and punctuality, even during the early 4:00 AM pick-up.

My driver was very flexible and did a great job

My driver was very flexible and did a great job handling my flight delays! Traveling alone to a trade show, I felt very safe and assured, which made my trip much better. I would recommend Shuttlefare for sure!

Simple to use website. Encountered

Simple to use website. Encountered a few hiccups along the way, but ultimately managed to book what I required.

The company is good.

The company is good. The driver was punctual and nice. Booking online was simple, and when I needed more help, the person on the phone was really helpful.

I regret choosing Shuttlefare for my transportation

I regret choosing Shuttlefare for my transportation needs. This company lacks proper customer service, leaving customers stranded in an infuriating loop of unanswered calls and non-existent chat support. After initially quoting a reasonable price for a roundtrip from Miami airport to the cruise terminal, they demanded an additional $62 without any valid explanation, leading to a frustrating experience. My attempt to resolve the issue was met with indifference. Following this unpleasant encounter, I discovered multiple complaints on the BBB, solidifying my decision to advise others against booking with Shuttlefare. Opt for more reliable options like Uber or Lyft to avoid unnecessary headaches.

Warning to fellow travelers, avoid

Warning to fellow travelers, avoid using Shuttlefare if you have a group of five. Our experience during the Christmas trip to New York was a disaster. Despite initially specifying the number of people and bags, they sent a cramped Toyota Camry. Upon requesting a larger vehicle, a small Cadillac SUV barely accommodated us. Even after prearranging a bigger ride for the return, they dispatched a Toyota Highlander. Frustrated and with a flight to catch, we canceled, opted for a hotel's vehicle, but Shuttlefare labeled us no-shows. Double payment for incompetence. This service is unreliable and better off replaced with a direct Lyft booking.

My experience with Shuttlefare was disappointing.

My experience with Shuttlefare was disappointing. Despite booking weeks ahead, my reservation was abruptly canceled due to an address problem, with the company claiming an inability to modify it. The replacement reservation cost three times more than the initial one. Upon my early arrival, the sole dispatch line was inaccessible, leaving me stranded for two hours without communication options. Despite their website's promise of a chat feature, it was nonexistent. Caution is advised when considering Shuttlefare services.

Traveling solo for a trade

Traveling solo for a trade show was stressful enough, but my driver made it all so much easier. My flight had multiple delays, and he adjusted his schedule without any fuss. It was such a relief to feel safe and confident, especially being alone in a new place. Really think Shuttlefare is top-notch for anyone needing reliable transport. Definitely will use them again.