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ServiceNow.com is 325 out of 367 best companies in Software on RealReviews.io

Customer reviews

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Summary

ServiceNow.com has a 2.9 - star rating from 7 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    30%

    2 reviews

    2 reviews

  • 4 stars

    14%

    1 reviews

    1 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    28%

    2 reviews

    2 reviews

  • 1 stars

    28%

    2 reviews

    2 reviews

  • H

    Henrik

    1 reviews

    Great choice for our business needs.

    Great choice for our business needs. We implemented it to streamline various lengthy tasks, including onboarding, event planning, and deployments. Our consultants worked on it for a year, and we saved a month’s worth of time just one month after launch. The cost of setting it up has already been recouped. Now, we need a CSM to manage all external client interactions.

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  • A

    Anonymous

    1 reviews

    User-friendly and useful for customer service

    User-friendly and useful for customer service, with easy options for reporting issues. This help desk tool is good. Setting it up was smooth, and the company provided excellent support.

    0 comments

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  • Z

    Zina

    1 reviews

    I'm giving five stars to my

    I'm giving five stars to my time at ServiceNow, a pretty decent and respectful company despite being a contract. I'd rate it 3 stars for lacking a clear vision for my project, which made me search for a full-time job elsewhere.

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  • M

    Matt

    1 reviews

    Wow, ServiceNow really bombed our inbox

    Wow, ServiceNow really bombed our inbox with 6906 emails in 4hrs, making our ticket system go haywire. Awful company, just spam.

    0 comments

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  • A

    Andre

    1 reviews

    Compny had my car for 2 days.

    Compny had my car for 2 days. Didnt tell me before chargin £309. They did unneeded work. Tell ur friends - its a scam.

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  • P

    Peter

    1 reviews

    The software is very hard to use and my

    The software is very hard to use and my company's IT team couldn’t set it up right. They say there are 34 ITIL 4 "management practices" in it, but I think you should reduce it to maybe 3 or at most 7, and then redo the whole thing. Thanks for reading.

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  • J

    Jamie D.

    1 reviews

    This is the most annoying system

    This is the most annoying system I have ever encountered. STAY AWAY. It turns a simple issue that could be fixed in a quick call into a 5 day ordeal.

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Rating on other websites

  • Trustpilot

    2.1

  • Glassdoor

    4.4

Business information

Own this company?

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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Software

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

ServiceNow.com is 325 out of 367 best companies in Software on RealReviews.io

About ServiceNow.com

ServiceNow, Inc., headquartered in Santa Clara, California, is a prominent American cloud computing company. Their mission is to revolutionize work processes for organizations across all sectors and sizes, delivering smarter, faster, and more efficient ways of working. Through digitization and automation of fragmented processes, ServiceNow enhances experiences for both internal employees and external collaborators. Their platform is tailored for the dynamic modern landscape, aimed at streamlining operations, enhancing user intuitiveness, and fostering innovation to generate added value. ServiceNow's commitment lies in empowering businesses to adapt to change seamlessly while optimizing their operations for sustained growth and success.

Key Details:

  • Location: The company is headquartered in Santa Clara, California, United States.
  • Founders: ServiceNow.com was founded by Fred Luddy.
  • Foundation Date: The company was established in the year 2004.

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