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Regent Seven Seas Cruises Reviews - 5

3.2

64

of reviewers recommend

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Summary

Regent Seven Seas Cruises has a 3.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    40%

    2 reviews

    2 reviews

  • 4 stars

    20%

    1 reviews

    1 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    40%

    2 reviews

    2 reviews

  • S

    Sue

    1 reviews

    United Kingdom

    We don’t usually cruise, but we had to because of my

    We don’t usually cruise, but we had to because of my husband's worsening mobility. We've spent most of our holidays cycling around the world, hiking up mountains, and skiing. This was only our 7th cruise—1 Holland America, 2 Fred Olsen, 2 Azamara, and 1 P&O—all on smaller ships (which are becoming less common). We enjoy calm, relaxing days, early nights, good food, sunshine, a jacuzzi, and a home-like feel, all of which we've experienced on all our cruises, but the Regent one in November 24 was by far the best. The cabin/suite was luxurious, some might say a bit old-fashioned compared to newer ships, but I thought it was elegant and timeless. The bathroom had marble and wood, no fake materials in sight—though not exactly my style, it was still beautiful. The mattress was incredibly deep and comfy, just like the pillows. I drank more champagne than water! You don’t have to stick with the wine that’s served; there’s a wine list to choose from at no extra charge, you just need to ask (they don’t widely promote this). The food was outstanding across all the restaurants. Since we're not big meat eaters, the buffet with all the salads, fruits, and cheeses was more than enough for us. We usually got a window seat, and the staff would bring the food to our table most times. We ordered room service twice, and what an experience that was! We had 2 nights in each port, which made the excursions much more enjoyable. We visited Rome, Florence, Pisa, Cinque Terre, Marseille for the Provence Alps, and Lisbon—all the excursions were fantastic. We select excursions to see historical sites, not to shop in overpriced stores or drink costly coffee, like some people seem to do. Why go to St Tropez when you can explore the Provence Alps or enjoy wine tasting at a vineyard? Everyone has their own preferences, but the most interesting people we met were the ones who, like us, are well-traveled. Most of the staff were eager to help and always went above and beyond. I think the complainers should look at themselves to figure out why they don’t get the best out of people. It really just takes a simple "please," "thank you," and a smile. Treat others how you want to be treated—not in a condescending tone (something I saw a lot). We plan to cruise more often now, and I hope we can afford to do so with RSS again. One thing’s for sure—we’ll stick with the smaller ships, even if they aren’t flashy with tons of entertainment, because neither am I!

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  • M

    Magic

    1 reviews

    United Kingdom

    We’ve just finished our second cruise with

    We’ve just finished our second cruise with Regent on their Explorer ship. The trip has been enjoyable, with good service and tasty food, similar to our previous Caribbean cruise on the Splendour. The smaller size of these ships makes it easier to connect with the crew and fellow passengers, adding a more personal touch to the journey. We’re not sure why some negative reviews are posted about Regent, though we did notice some unhappy guests onboard. Sometimes, it seems those who complain the most are the ones who write the reviews. Our friends onboard say that Regent is their favorite cruise line. We plan to book with them again, as we’ve been very happy with their service.

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  • A

    Anonymous

    1 reviews

    I recently came back from a cruise on Seven Seas Splendor.

    I recently came back from a cruise on Seven Seas Splendor. The ship is nice, but I found the food to be not as good as on past Regent cruises. The Captain also seemed quite distant. We ended up missing three ports because of bad weather, which changed our sea days from one to five. Regent did provide £750 credit for a future cruise booked within a year.

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  • A

    Anonymous

    1 reviews

    We arranged a 10-day concierge cruise from Trieste to Athens.

    We arranged a 10-day concierge cruise from Trieste to Athens. The check-in for boarding was a total mess. Passengers with disabilities had to climb outside stairs to the 4th level carrying their bags. There were no clear instructions for people during the pre-boarding. The booking for business travel was very poor. They set up a flight with an airline, then cut ties, leaving us stranded. I asked for a call from a manager to talk about the problems and never got a response. Many other issues came up, so I can't suggest Regent for your cruise choice.

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  • A

    Alan

    1 reviews

    United States

    Here’s my experience with Regent Cruise Lines

    Here’s my experience with Regent Cruise Lines: I had the chance to take a world cruise a few years ago, and honestly, it was nothing like what I expected. They didn't meet my hopes at all. If you decide to book with them, you might regret it. The vacation won’t be what you imagine, and you’ll have to put up with a lot of disappointments. It’s really not worth it. The CEO is no better than the previous one, Jason Montague, and they just don’t inspire confidence.

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Rating on other websites

  • Trustpilot

    2.1

  • Yelp

    1.9

  • Better Business Bureau

    1.5

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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Travel & Vacation

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Regent Seven Seas Cruises is 340 out of 413 best companies in Travel & Vacation on RealReviews.io

About Regent Seven Seas Cruises

Regent Seven Seas Cruises, formerly Radisson Seven Seas Cruises, offers luxury cruises with an emphasis on an unrivaled guest experience. With a fleet of six spacious and elegant ships, Regent carries no more than 746 guests per voyage. Their ships, including Seven Seas Grandeur® and Seven Seas Explorer®, visit over 550 destinations worldwide. Known for comfort and style, Regent's cruises offer immersive travel experiences. The line is regarded as one of the most luxurious in the industry.

Key Details:

  • Location: The company is headquartered in Miami, Florida, United States.
  • Founders: Regent Seven Seas Cruises is owned by Norwegian Cruise Line Holdings Ltd.
  • Foundation Date: The company was established in the year 1992.

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