MrShrinkwrap.com Reviews - 10

A trustworthy and reliable experience

I contacted the customer service team seeking advice on tape options, and I was pleasantly surprised by the exceptional assistance provided. The representative was not only knowledgeable but also took the time to understand my specific needs. The entire process, from consultation to delivery, was seamless. The tape exceeded my expectations in thickness and adhesion. Overall, a trustworthy and reliable experience.

Providing feedback through surveys

Providing feedback through surveys should be straightforward. If the process is overly intricate, it can deter customers from participating. As a customer who has made a purchase, the post-purchase survey experience shouldn't resemble a challenging test. Simplifying the survey would enhance the overall customer experience and make it more likely for customers to share their opinions.

I really like what this company

I really like what this company offers. They deliver the product quickly, and the process of buying stuff is fast too. However, I did have some trouble when trying to pay on their website, but I saw they had fixed it on a bulletin board. I appreciate their quick action to solve the problem. Keep going strong!

I placed my order.

I placed my order. They phoned the next day and needed to switch to a different size. It actually worked out better for me and also costed less.

The company didn't give us all the things

The company didn't give us all the things we needed to start. Kelvin helped with training and was really good. He made a list of everything we need. Sales and field work seem disconnected.

Out of white. Called

Out of white. Called and substituted with blue, no problem. But asked to receive blue tape, received white. Customer was less than pleased.

The salesperson seemed uninterested

The salesperson seemed uninterested in assisting me because of what he perceived as a low quantity. I reached out to the company seeking guidance on which product would suit our project. However, instead of providing helpful advice, the salesperson kept bringing up the issue of quantity. Eventually, I was directed to buy from Uline. In an email, John, the salesperson, mentioned that Mr. Shrinkwrap wasn't suitable for us due to our expected quantity. But honestly, I could easily buy a single roll of shrinkwrap online. It's frustrating that they prioritized quantity over providing guidance on the right product.

I sent an email with a question

I sent an email with a question about whether I should put zippers on the outside of the shrink wrap or if it's okay to tape them inside the boat and cut the shrink. Unfortunately, I didn't receive a response.

I reached out to the company via

I reached out to the company via email with a query regarding the placement of zippers on shrink wrap for my boat. Unfortunately, I did not receive a response, leaving my question unanswered.

I got the wrong thing (the pictures

I got the wrong thing (the pictures and info on the website don't match what I got). I tried to fix it, but no one has told me what to do to get the right thing or my money back yet.