Mailgun.com Reviews - 12

I've been a loyal Mailgun user for over four years

I've been a loyal Mailgun user for over four years, and I'm extremely satisfied with their service and support. Whenever I've encountered issues, they've been addressed promptly and effectively. The deliverability is consistently excellent, with a success rate of 99.9% of the time, even when using a shared IP. In those rare instances when issues arise due to other users affecting the IP reputation, Mailgun swiftly switched my IP pool to one with a better reputation. Highly reliable and responsive service.

I had been searching for

I had been searching for an affordable SMTP solution to send mail from an application on a network that has no mail server. Mailgun was very easy to set up...one of the great things they have is detailed instructions for every step along the way, including screenshots of how to create the needed records from various registrars. I had everything up and running in literally minutes. Thanks Mailgun!

Mailgun swiftly addressed a mail relay

Mailgun swiftly addressed a mail relay block due to a security concern. Their prompt email response provided essential details for our investigation, leading to a successful resolution. In contrast to a sluggish and unhelpful experience with Sendgrid in a similar situation, Mailgun's efficiency reinforced my satisfaction with the decision to switch providers.

Despite not holding the largest account

Despite not holding the largest account with Mailgun, their support team consistently responds promptly. In a recent call, Mailgun significantly aided our team by evaluating our configuration and activating a setting that significantly improved our workflow and enhanced our business image. Appreciative.

Mailgun demonstrated reliability by

Mailgun demonstrated reliability by enforcing policies, addressing our early error-related restrictions promptly. Contacting support was straightforward, and they treated our issue seriously. Despite a bumpy start, Mailgun ultimately proved to be a dependable and professional partner in our operations.

Very quick support.

Very quick support. I had an issue activating my account and they helped me fix it in just a few minutes. They were very responsive and solved the problem without any delays. It was really helpful to get everything sorted out so quickly.

I'm a student who utilized my

I'm a student who utilized my GitHub student pack to acquire Mailgun subscriptions. Unfortunately, I lost access to my account. After reaching out to the support team, they assisted me in recovering my account.

good begining to working with

good begining to working with mailgun using the software and the contact with Customer Service Team Thank you!

Mailgun is a solid choice

Mailgun is a solid choice for our B2B Online Marketing needs when it comes to sending emails to both our customers and our customers' customers. The service is good, and the support team is friendly and helpful.

We were looking for a new SMTP system

We were looking for a new SMTP system, and although there were some early problems in getting it set up, we were able to fix the issues and get the system working as required.

Support hard to contact - Billed £894.47 for a plan I didn't want

Support hard to contact - Billed £894.47 for a plan I didn't want (forgot to cancel). Emailed mailgun.net for a quick refund, and got this response: "You are receiving this notice because you've recently emailed [redacted]@mailgun.com. To improve security, Mailgun no longer handles billing support requests via email." Mailgun support center is down too, and has been for over 24 hours. Showing: "Sorry, the server is currently unavalable."

After a full day of implementing

After a full day of implementing their service, they blocked my account without giving any reason. I have a very common business. Blocking them (seemingly manually) took them minutes. Replying to my questions and later a refund took them full days each. Very, very unsatisfactory. Yuk.