LuggageFree.com Reviews - 9

I pondered the idea of shipping our extra

I pondered the idea of shipping our extra luggage to our final destination, avoiding the hassle of dragging extra cases during our holiday. A quick online search led me to this solution. It turned out to be more economical than paying airline fees for additional checked bags, and the delivery was surprisingly swift, beating the estimated 3-5 days. Impressed with the practicality and cost-effectiveness of this service. Solid experience overall.

Embarking on a road trip from NYC to

Embarking on a road trip from NYC to Florida, we entrusted our luggage to this company. Our doorman handed it over on Thursday, and upon reaching our destination on Sunday, our bags were already at our doorstep, having arrived a few hours prior. The seamless coordination and timely delivery speak volumes about the company's reliability and efficiency. A hassle-free experience that adds a touch of convenience to our journey.

Service was quick, got my luggage

Service was quick, got my luggage home earlier than expected. But, got two emails with conflicting details about our arrival in Miami which caused confusion. Pick up process was unnecessarily complicated. They should update their info for smoother experiences next time.

As usual, very quick and informed customer support.

As usual, very quick and informed customer support. They kept track of where my bag was and even fixed a double order. I rely on this service to send home extra items while I'm on extended trips to stay flexible.

You guys were great!

You guys were great! Dealing with customer support nowadays can be tricky, but every time I reached out, you were fantastic. I had a deadline to meet, and I really appreciate your help—it made a big difference!

Good communication!

Everything was collected and delivered as planned. It made my trip much smoother since my bag weighed 50pounds, my husband is handicapped, and we were flying all the way to Hawaii.

Fast and reliable service

Fast and reliable service. Working with KALOS in Thailand was great, took away all my concerns; they already had the bag tags ready and had attached them safely on my club glove.

Our luggage passed through Canada Customs

Our luggage passed through Canada Customs and got here less than a day after being sent from Arizona! It showed up before we did!

Above-and-Beyond Delivery Service

My daughter's package arrived early, catching her off guard. Instead of leaving it or rescheduling, the driver took the initiative to call and deliver it to her friend's house across town. This proactive and customer-centric service exceeded expectations, showcasing a level of care and dedication that truly deserves a five-star rating. Grateful for the outstanding delivery experience!