LensCrafters.com Reviews - 9

We went to LensCrafters in the Oshawa

We went to LensCrafters in the Oshawa Town Centre 'cause members of our family were very happy customers and we were not disappointed!! Irshad and Shin took care of us. They were very helpful and patient with us in finding our new glasses. They always have great promotions to help with the costs. We will definitely be return customers and share our experience with family and friends.

My prescription is pretty straightforward

My prescription is pretty straightforward, with just a single lens, so I'm really grateful for the option to place an order online. It saves me from the hassle of spending extra time at a store to order and then pick up my glasses. I knew the frame I wanted, made a speedy online order, and got my glasses delivered promptly. Super convenient!

Had a fantastic experience

Had a fantastic experience with their website. Snagged six pairs of frames and got some awesome deals along the way! I've been a loyal customer for 15 whole years. It all started with my very first pair in Oklahoma City, and countless pairs later, I still turn to LensCrafters for all my eyewear needs.

Saul and Roger at the Macy’s LensCrafters Peabody

Saul and Roger at the Macy’s LensCrafters Peabody store are great! I’ve been going there for a long time, and they’re always friendly, supportive, and very knowledgable. I would definitely recommend them!

Bought Burberry glasses, good price.

Bought Burberry glasses, good price. Came in good shape. Wanted email with tracking but didn't get one. Still came in 3 days.

I had some questions about my purchase.

I had some questions about my purchase. The staff member was nice, professional, and useful in answering all my qustions.

My thoughts on the company, specifically

My thoughts on the company, specifically the office of Kathryn Thomas, are not positive. I wouldn't recommend it to anyone. They have a peculiar policy where they charge you $25 for rescheduling if they are running late, which seems unreasonable. The rescheduling policy is strict, so if you can't afford to wait over an hour past your appointment, it's better to look for other options.

I had a really bad experience

I had a really bad experience with this company. I bought glasses for myself and my daughter. I noticed scratches on my lenses without any apparent reason, and when I inquired within the 30-day return period, they were very rude and unhelpful, saying there's nothing they can do.

Had to cancel our order three

Had to cancel our order three times because of their constant "technical issues." Despite calling and placing the order over the phone with assurances that all was good, steer clear of buying from them online. Look for a vendor with better customer service – it's worth the hunt.