Leaf Home Reviews - 22

Fantastic purchase and seamless installation

Fantastic purchase and seamless installation experience. The entire journey, guided by an informative salesman, instilled confidence in our decision-making. The installation, completed in about 3 hours, showcased a respectful approach to our floors and carpeting. The installer not only efficiently removed packaging but also provided insightful explanations and options throughout the process. A consistently positive customer service experience from start to finish.

This Company proved to be quite satisfactory.

This Company proved to be quite satisfactory. The salesperson provided ample information aiding our decision without undue pressure. The installer efficiently and swiftly set up the stair lift, investing considerable time in instructing us on its operation. Overall content with our decision, the unit stands as a quality stair lift, garnering favor from both my wife and me.

I just wanted to say that I’m pleased with

I just wanted to say that I’m pleased with the work you’ve done. Please pass on my thanks to your team for a job well done. Everything looks neat and clean, and it was a professional service. I use it every day and it works well. My wife was a bit unsure at first, but now she’s fine with it. Your Stair Lift is very good. Thanks again.

Impressed with the company's commitment

Impressed with the company's commitment to service. They delivered on time, and their installers were professional and efficient. Although a minor issue arose with the shower door, they promptly addressed and resolved it, showcasing their dedication to customer satisfaction. Overall, a reliable and responsive team.

From the initial contact with Brad to the final setup

From the initial contact with Brad to the final setup, the process was seamless. Brad provided clear information and addressed all our queries. The installation was completed in just 3 days. The team came over and wrapped up the job in just 2 hours. I would gladly recommend them repeatedly.

Scheduled the job promptly.

Scheduled the job promptly. Installer was delightfully pleasant, and the salesman surprised us with unexpected discounts. Extremely satisfied with the overall experience. The efficiency, friendliness, and unexpected cost savings make this company stand out.

was a lil late

Khalil A. and Colby C. was a lil late but they was so helpful and checked if I had more tasks. They was polite and respectful and even pet my dog! Today was the THIRD time 1800gotjunk came to pick up ALL my stuff and I felt good about all of the fellas!!

The salesperson were really knowledgeable and helpful.

The salesperson were really knowledgeable and helpful. They talked about good and bad sides of other products. I signed up online for our buy but didn't get the promised email confirmation.

Tom, the sales guy was great.

Tom, the sales guy was great. He explained everything well, mostly accurate and clear. Only letdown is the stairlift is noisier than I thought. My sister's is quieter.

Seth was very profeshunal

Seth was very profeshunal and did a good job explaining the product. The instalashun went smoothly and Jordan was helpful before and after the instalashun.

Initial coordination hiccups aside

Initial coordination hiccups aside, the company delivered an excellent installation experience. The crew was not only punctual and friendly but also executed the job impeccably. Despite minor challenges in job and financial details initially, they wrapped up the installation to my satisfaction within an impressive 1 1/2 days.

So, the company didn't quite meet my expectations

So, the company didn't quite meet my expectations, but it's alright. I couldn't get exactly what I wanted due to my old home. However, what they installed seems to be working fine, which matters to me. I might need it more later. I bought it because of the price, even though later would've been better.

Leaf Home Safety was the only company with a stair

Leaf Home Safety was the only company with a stair lift system that fit our steep stairs. It’s a solid product for a fair price. The setup was done in just about 1 hour. The system is simple to use and maintain with no need for oil or grease. Also, it comes with a lifetime warranty.

Dwain Burgess proved to be a courteous

Dwain Burgess proved to be a courteous contact at the company. However, a noticeable drawback lies in the connection of the tract, causing inconvenient bumps during travel. I'm concerned about potential harm to the lift due to this issue.

The company provided timely and great service

The company provided timely and great service. The technician explained the problem and how to fix it if it happens again. I appreciate the professionalism of the service department.

The instaler came out, after the weeknd to replase batteris.

The instaler came out, after the weeknd to replase batteris. The orijinal ones were defectiv. Still waitin on electrican to correkt wiring for lights. At least chair is working.

You really should train your sales team

You really should train your sales team to be more honest. The guy who sold me the chairlift was not truthful about some things. I hope I still got a good deal, but I can't recommend the company because of that. I haven't used the chairlift yet, but I hope it's good when I do. The installer was great though. He was kind, explained everything clearly, and taught my son and me how to use it. I'd recommend him, but not the sales guy.

I'mfine with the product

I'mfine with the product, but the electric hookup experience left me dissatisfied. Dealing with the false alarm about a faulty breaker led me to call an electrical company for a fix to meet code standards. Despite being assured the breaker was fine, it took the electrical experts to resolve the issue. Now that everything's sorted, we're pleased with the outcome.

The installation of the stair lift was

The installation of the stair lift was a necessity for my 84-year-old wife with mobility issues. However, I was disappointed to learn after installation that it operates solely on battery power, contrary to my initial understanding of having AC power with a backup. The financial strain was notable for us on a fixed income. Despite this, the sales team and assemblers demonstrated professionalism throughout the process.

This company targets the elderly for

This company targets the elderly for shower or tub replacements, acting mainly as a sales and marketing intermediary. Despite a professionally executed plastic shower installation, the $16,000 price tag seems exorbitant. The process feels misleading, akin to a scam targeting vulnerable seniors. The split payment structure, with both the worker and middleman getting 50%, resembles an MLM setup. To compound issues, communication with the local project manager was disrespectful and dehumanizing. I strongly discourage engaging with Kim Cook or Russell Rawls, as their practices lack integrity and care for the individuals they purportedly serve. Steer clear of this company.

My installation turned into a nightmare

My installation turned into a nightmare. The whole process left me dissatisfied with significant damage to my bathroom floor, medicine cabinet, and wall. Initial excitement turned into disappointment, and I haven't even used my tub due to the flaws in covering up the installer's mistakes. The final appearance is far from what I anticipated, and if there were a rating lower than 1 star, that's what it would be.

Currently, I'm facing an ongoing

Currently, I'm facing an ongoing issue with the company regarding the reimbursement for the electric box that was never installed, along with the associated electrician charges. Despite leaving a message, there has been no response or resolution to date. The lack of communication and delay in refunding are causing significant dissatisfaction.