Kitco.com Reviews - 8

The seamless communication from start to finish made the buying process exceptionally easy

The seamless communication from start to finish made the buying process exceptionally easy. Every detail provided on the website and conveyed over the phone was accurate and reliable, instilling confidence in the transaction. The additional safety measures implemented added a layer of security, and the clear instructions were user-friendly. Overall, it was a hassle-free experience, and I appreciate the transparent market created for buying and selling. Thank you for ensuring a smooth transaction process.

I dealt with many folk at different times to vend

I dealt with many folk at different times to vend some precious metal. Being my maiden time selling, I adhered to the flawless packaging sheet to ferry the goods, but I second guessed if I missed something. There was always someone to answer any questions I had and made me feel good about the safety of the shipment. Well done Kitco staff!

The assistance provided by the staff for managing monied accounts is exceptional

The assistance provided by the staff for managing monied accounts is exceptional. Despite being unfamiliar with such accounts, they make me feel comfortable, guiding me through the process with ease and ensuring a positive experience.

When my visa had issues with the payment

When my visa had issues with the payment, Fabian helped me set up Bill Pay from my bank online. This saved me more than 4% on the cost. Amazing customer service, very patient and knowlegeable.

I've been dealing with Kitco

I've been dealing with Kitco on and off since 2008, and I've never had any issues. Once, I sold all my gold and silver, requesting a check for the total amount in my account to buy a house. About a year later, when I wanted to invest in gold again, I thought I'd need to open a new account. Surprisingly, my old account was still available, even after more than a year with no activity and a zero balance. That made things easier. I've called customer service a few times for general questions, and they've always been helpful. The website is great, with lots of information, live and historical charts, news articles, and prices for all their products. Pricing seems fair compared to other companies I've checked. What I appreciate most is their transparency, no hidden fees. Doing business with them has been enjoyable, and I plan to continue. Hope this helps someone.

The company is okay

The company is okay, but their rules are kinda strange. Every time I pay, I gotta call back and answer more questions. It's annoying, but I get it. On the bright side, they're popular with gold and silver fans, especially for their vaultchain.

Have made a few large orders from them.

Have made a few large orders from them. Prices are good, but service is bad. The staff that they have are young and inexperienced. As well they came up 10 OZ short of my gold delivery which was corrected. I use Border gold now, which has similar prices but way more professional. Border has stupidly expensive prices in silver however

Seems like Kitco News isn't winning any

Seems like Kitco News isn't winning any popularity contests. Some folks are claiming they've been led astray by their investment advice, labeling them as con-artists. If you've had a rough time with Kitco News, maybe join forces with others who feel the same and consider a class-action. It's worth sharing experiences to shed light on what seems to be a not-so-great situation.