KateSpade.com Reviews - 6

The handbag I purchased from the sale holds a special significance for me

The handbag I purchased from the sale holds a special significance for me. Using the money from my late mother's PPI, which my sister and I claimed, I bought it as a tribute to her. It's more than just a handbag; it's a cherished memento that reminds me of her every day. My sister and I both agree that our mother would have adored it. Despite the passage of time, we continue to fondly remember her, and I'll proudly showcase this beautiful handbag at every opportunity. Thank you for offering such a meaningful item; I absolutely adore it.

Your bags are really good

Your bags are really good, fast delivery, and always packed neatly. I’ve been buying your bags for a long time; my first one was 21 years ago and it still looks brand new.

Impressed by the value and easy-to-use site.

Impressed by the value and easy-to-use site. But disappointed as half my order got cancelled after confirmation. A week later and still no refund. The other half of the order is supposed to arrive tomorrow. If it does, delivery times are fast.

While I've had smooth transactions in the past

While I've had smooth transactions in the past, my last experience with this website was a bit disappointing. One of the bangles was missing from my order, requiring a reorder. Although I received a prompt refund for the missing item, I'm still awaiting reimbursement for the postage charge on the second order. Despite this hiccup, I've had generally positive experiences with this site in the past, but it would be great to see more consistency in customer service regarding refunds.

Ordered a handbag from this

Ordered a handbag from this company, got a message confirming the order. My bank showed the money pending for payment. Waited for days with no update on when the product would be shipped. No info from them that the item was unavailable. Quite disappointed with the service. Only heard from my bank about the refunded payment. Never had issues like this with Kate Spade in the USA. Overall, not happy with the customer service.

Customer service at both the Gunwharf

Customer service at both the Gunwharf Quays store and the online support team is absolutely terrible. There's zero aftercare; once they've got your money, they simply don't care. They won't take back faulty items, even though it's against the law! I strongly advise against shopping with Kate Spade.