JMbullion.com Reviews - 10

This company gives me a sense of complete safety

This company gives me a sense of complete safety when I buy from them. We had an order taken, clearly before it even got here. JM was clear about what I needed to do and what they would handle. I followed the steps - a customer service rep kept in touch and made sure everything was done. Did it take some time? Yes. JMB just did what was needed, and I got my order replaced. Customer service and items are outsanding.

I've made two purchases with

I've made two purchases with JM Bullion, and each time, my experience was satisfying. They delivered precisely what I requested without pushing unwanted items, in contrast to First Fedelity Reserve. JM Bullion is now my preferred choice for gold transactions.

The Gold coin's arrival date was

The Gold coin's arrival date was inaccurately stated, and the refund process has been prolonged. JM Bullion lacks communication, leaving me uninformed about the matter.

I placed my second order within a 25-day period with JMB

I placed my second order within a 25-day period with JMB. The first order arrived promptly as expected, and the second one has already been shipped. The service has been excellent, with no issues, and the silver I received is in beautiful condition, just as advertised. This marks the sixth year of my ongoing relationship with JMB, and I anticipate many more years of satisfying transactions with them.

JM has firmly established itself as

JM has firmly established itself as a reliable and dependable entity in both my lexicon and business interactions. Their commitment to timeliness and the consistent delivery of high-quality products has solidified my loyalty. For me, loyalty holds paramount importance, and I entrust JM with all my acquisitions of precious metals.

Three coins were absent from my

Three coins were absent from my order. After reaching out to JM Bullion, they conducted an investigation on their end and promptly dispatched the three missing coins. I'll make sure to tally my coins next time before disposing of the packaging.

Their customer service is terrible!

Their customer service is terrible! I bought 20 silver rounds but never got them. They said they'd keep an eye on it forever 😳 now I'm stuck trying to get my money back.

I recently had a disappointing

I recently had a disappointing experience with JM Bullion that I want to talk about. I ordered a bar and paid with ACH on February 8th. They took the money from my account right away. But then they called to say they couldn't finish my order and asked me to wire the money instead. I said no and canceled the order. I thought I'd get my money back quickly after canceling. But it's March 8th now, and I still haven't seen the refund in my account. When I asked about it, they said I'd get it on March 16th. They've had my money for over a month, which is not good customer service. The lack of clear communication and the long wait for my refund have been really inconvenient. It's not right to hold onto customer money for so long without a good reason. This experience has made me lose trust in JM Bullion, and I can't recommend them based on what happened to me. Customers deserve better, especially with money matters like this.

My experience with this provider's shipping department was disappointing

My experience with this provider's shipping department was disappointing. Shipments were inadequately packed, and attempts to address the issue with customer service were unhelpful. Despite giving them ample time for improvement, the packing issues persisted. Moreover, the premiums charged by this provider are notably high. I would recommend seeking services elsewhere to ensure a more satisfactory and reliable experience.

Well, my experience with this company was terrible!

Well, my experience with this company was terrible! Definitely not going back there ever again! I'd advise everyone to steer clear of this place!