Jmac Reviews - 20

I had an outstanding experience with JMAC, especially with Lucas's exceptional assistance

I had an outstanding experience with JMAC, especially with Lucas's exceptional assistance. Facing urgency with discontinued parts, Lucas went above and beyond, offering alternative solutions, rushing orders, and verifying part numbers promptly. His expertise and dedication ensured a smooth resolution to our security needs. I highly recommend JMAC for their exemplary service and expertise. A big thank you to Lucas and the team for their invaluable assistance!

I made an order online and today Lucas Veraldi

I made an order online and today Lucas Veraldi called to inform me that the item I bought was discontinued. Lucas then suggested a replacement with similar specs to the original. I reached out to the jobsite who needed the item, explained the situation, and they gave me the approval. I called Lucas back right away, said to proceed with the replacement, and quickly got a new sales invoice. In the past, with other companies and online orders, if the item wasn’t available or stopped being made, they would just cancel the order without telling me. As a purchasing agent for a contracting company, cancelling orders without notice does not make my job easier.. thanks JMAC for all your assistence!

TJ McAuliffe from Customer Care gave us a hand with our order today.

TJ McAuliffe from Customer Care gave us a hand with our order today. I needed prices for two fire alarm systems. He got the quote made and sent to me fast—less than an hour. We needed to ajust something, and he handled it right away! He even filled in the order form for us, which saved time. Solid help all the way. I plan to order from JMAC again.

Customer service agent, Ryan Barbosa

Customer service agent, Ryan Barbosa, helped me with a question about an item I wanted to know if you had ready to send right away. Ryan held on for under a minute and said it was available and could be sent quickly. I made the order with Ryan, and got my confirmation really fast. Good customer service.

The company stands out because

The company stands out because the staff is super friendly. They really assist you in finding what you're looking for, and the best part is they respond promptly. You don't have to wait forever to get an email back from them. I can confidently say I'm pleased with the service.

If you’re clear on what you're looking for and enjoy

If you’re clear on what you're looking for and enjoy diving into details, this team can realy help! But even if you're like me and don’t know much about tech stuff, they still make it easy and super helpful. Big thanks to Lucas again!

TJ McAuliffe was efficient, direct, and on the ball.

TJ McAuliffe was efficient, direct, and on the ball. I have a fast paced job and finding a respondent supplier is more trouble than you'd realize. Very appreciative of his efforts to get Miami University taken care of.

The company is good because the

The company is good because the staff is friendly and helps you find what you need. The best part is they respond quickly. You don't have to wait long for an email, and that's why I'm happy with their service.

Me had a return prob.

Me had a return prob. Amazon and maker kept blaming each other. But Ryan from JMAC saved the day! He was super helpful, kept us updated all time. JMAC should keep him forevaaa!

They helped me really fast with a buy I had delayed

They helped me really fast with a buy I had delayed for several months. They had good records which made solving my problem much quicker than I thought. Strongly suggest them.

This be my first time buyin' from

This be my first time buyin' from JMAC Supply. The thing I bought be cheap and came on time. They kept in touch good. I saved their website and will surely buy again.

I called to change to overnight shipping

I called to change to overnight shipping at the last minute, and they handled it without any fuss. Great service and quailty product delivered just in time.

JMAC is very helpful when it comes to fast

JMAC is very helpful when it comes to fast shipping requests and their return system is easy. I will defintely choose them again for upcoming supply orders!

I think the company is pretty

I think the company is pretty good. Mr. Tyrone Zeng was really nice and knew his stuff. He helped me out and told me where to find what I needed.

I had a good experience with Lucas Veraldi's

I had a good experience with Lucas Veraldi's Customer Service. He did more than his job to make sure I was happy within hours of asking.

The staff was friendly and helpful.

The staff was friendly and helpful. When my order needed changing, it was done quickly. The product was easy to install and works well

Tyrone really helped me fix a

Tyrone really helped me fix a bug in my order and was so supportive. His customer support was really amazing! Thanks, Tyrone!!

worse supplier ever!

Worse supplier to work with and found part cheaper by 179$ on a different supplier. Don't order from them! half the time they don't have the parts and don't remove them from there site making you order something they don't have! They are a misleading company! Their retune policy is a lie even when it clearly says free returns!

Terrible customer service

It took 3 weeks to process my order and ship, each person I spoke to blamed the other one and the system they use. Also asked for the package to be dropped off with no signature required and no, one package dropped off but the rest I had to pay UPS extra fee to be able to pick up from their pickup point.

I had a disappointing experience with JMAC

I had a disappointing experience with JMAC. Despite ordering a faulty product, their lack of response to my emails and calls after returning it for a refund was frustrating. It's disheartening when a company fails to uphold their responsibility in handling returns and communication with customers.