Itsupplies.com Reviews - 9

I acquired a sublimation printer from

I acquired a sublimation printer from It Supplies, stepping into unfamiliar territory. To my surprise, Deonna took a genuine interest in my knowledge of sublimation, a rarity in the industry. Deonna's expertise, courtesy, and thorough assistance impressed me. She connected me with Amber, a print specialist, who patiently addressed all my queries, even delving into detailed explanations. Despite my tech limitations, Amber's knowledge and courtesy shone through. Choosing It Supplies was a wise decision for their exceptional customer service. Deonna and Amber proved to be invaluable assets, ensuring my future loyalty to It Supplies. Don't hesitate, it Supplies won't disappoint!

My experience with this company

My experience with this company while ordering for our Epson SC6000 plotter was surprisingly smooth. Peggy's assistance simplified the process, going the extra mile to inform me about the discontinued ink I initially ordered. She took the time to clarify the situation and promptly provided the correct part numbers for the replacement inks.

It took a while to get the order adjusted

It took a while to get the order adjusted to what I needed, but working with your staff made it pleasant. Thank you for being helpful and patient with me.

Order arrived quickly, packed well

Order arrived quickly, packed well, on time, price matched other shops and the product was really available.

I got a sub printer from It Supplies.

I got a sub printer from It Supplies. I'm not a sub expert but wanted to boost my biz. Deonna checked if I knew about sub stuff, which surprised me. Most shops don't care. Deonna was smart, nice, helped a lot, referred me to Amber. Amber was great, replied to my emails, cleared my doubts, patient with tech issues, knew sub stuff, nice. I'm glad I chose It Supplies, will buy more. Their service rocks. Deonna and Amber are awesome. Order from It Supllies, you'll like it!

The experience was quite positive, leaning

The experience was quite positive, leaning towards a potential 5-star rating, primarily attributed to seamless navigation and excellent shipping. My rating of 4 stars reflects the ease of use and efficient delivery. However, as I haven't utilized the product yet, a comprehensive assessment remains pending.

Finding the products I need is often easy

Finding the products I need is often easy, but sometimes it's hard to tell if a certain item is available. Overall, a decent experience, though.

I have overall been happy with this

I have overall been happy with this company however my last 2 orders were damaged during shipping. The packing was substandard and sloppy. I hope this is corrected as this is a great company with great pricing.

Ordered ink cartridges and paper in

Ordered ink cartridges and paper in 8.5x11 and 13x19. The 13x19 paper lacked a tracking number, causing concern. Initial UPS shipment included 8.5x11 paper and most ink cartridges, but subsequent single-cartridge UPS deliveries left uncertainty. Anticipated 13x19 paper in those, but it arrived unexpectedly via FedEx while away. Lack of FedEx tracking and notification repeats the frustrating trend, especially concerning in a city prone to porch theft. Improved communication and tracking consistency are crucial for a smoother customer experience.