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Hobbies & Crafts

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HorseSaddleShop is 171 out of 183 best companies in Hobbies & Crafts on RealReviews.io

Customer reviews

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Summary

HorseSaddleShop has a 2.8 - star rating from 5 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    40%

    2 reviews

    2 reviews

  • 4 stars

    0%

    no reviews

    no reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    20%

    1 reviews

    1 reviews

  • 1 stars

    40%

    2 reviews

    2 reviews

  • A

    Ash

    1 reviews

    United States

    Very good customer service!

    Very good customer service! I had a question from the Netherlands, and even though they knew I wasn’t making a purchase, they were very helpful. I got an answer that same night. Thanks AJ! Many businesses could learn a lot from you guys.

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  • C

    Carrie

    1 reviews

    United States

    Big variety online.

    Big variety online. I got the saddle I always wanted for a great price. Charlie was easy to work with, excellent customer service. I highly recommend!

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  • R

    Rose

    1 reviews

    United States

    Sent a saddle for consignment and never recived payment.

    Sent a saddle for consignment and never recived payment. They understand that if you're from out of state, suing costs too much, and they treated me very poorly.

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  • G

    Gid

    1 reviews

    United States

    I’m really disappointed with this company.

    I’m really disappointed with this company. I bought a new Billy Cook saddle because I’ve used them for many years. When it arrived, there were oil marks on the seat and saddle, which I hoped would go away. I rode in it twice and both times it stained my jeans. I sent the saddle back for repairs, and when it came back, it did look a bit better, but it’s still leaving oil stains on my pants. It’s upsetting to spend $2500 on a saddle that ruins your clothes. They’ve never offered me a refund, even though I don’t want the saddle like this. Also, customer service is really slow to reply to emails.

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  • K

    Kariss

    1 reviews

    United States

    I wouldn't recommend buying used saddles from them.

    I wouldn't recommend buying used saddles from them. The pictures made the saddle look much better than what I received, which had stains on it. It didn’t fit my horse, and I paid too much for a poor quality saddle. When I asked to exchange it for a different one, all I got was an apology saying it couldn’t be done. I feel like I was scammed by this company.

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Rating on other websites

  • Trustpilot

    2.6

  • Yelp

    2.9

  • Glassdoor

    3.0

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Hobbies & Crafts

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

HorseSaddleShop is 171 out of 183 best companies in Hobbies & Crafts on RealReviews.io

About HorseSaddleShop

Horse Saddle Shop offers quality, American-made saddles to customers worldwide. With deep roots in family values and a passion for the equine lifestyle, the business prioritizes tradition, quality, and expertise. In addition to saddles, they provide western boots, apparel, and accessories, ensuring a complete shopping experience for horse enthusiasts. Customers can visit the outlet store in Bremen, IN, for deals on boots, apparel, and new or used saddles. Horse Saddle Shop also invites customers to bring their horses for in-person saddle fittings to ensure the perfect fit.

Key Details:

  • Location: The company is headquartered in Bremen, Indiana, United States.
  • Founders: HorseSaddleShop was founded by Chuck Klockow.
  • Foundation Date: The company was established in the year 2000.

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