HennessyFord.com Reviews - 5

I bought a 2018 Lincoln Navigator.

I bought a 2018 Lincoln Navigator. Nicolas Cabral provided great service! The whole team was friendly and patient throughout the process. Nicolas was very helpful and shared a lot of information. He did a lot to ensure I was happy with the purchase. I would recommend them and would buy from them again.

I regularly take my Lincoln for service at this place

I regularly take my Lincoln for service at this place, and I highly recommend speaking with Ralph, whether you own a Lincoln or a Ford. He's a great service advisor who always keeps me informed and is straightforward about what's happening. Definitely a good person to deal with. Give Ralph a call!

Eric and Gui really looked after me!

Eric and Gui really looked after me! I had some big issues with my old truck after putting in a new transmision, which cost a lot. They worked hard to find me a good deal on a new truck. This is definitely one of the best Ford dealerships in the southeast!

I had some problems with my Ford Mustang

I had some problems with my Ford Mustang and discovered I needed a new key fob along with a few other repairs. "P.J." in sales was very helpful in ensuring I got the right support to fix everything quickly. I'm grateful to Hennessy and appreciate P.J.'s help!

I had a pretty disappointing experience with Hennessy

I had a pretty disappointing experience with Hennessy Ford Atlanta's service department. I took my car in for service on 9/26/24, after scheduling an appointment three weeks ahead of time. It's now 10/24/24, about four weeks later, and I’ve just heard from my service advisor, Luis Hernadez. Yes, you read that right—four weeks to get an update! They didn’t respond to any of my voicemails or calls, and the service manager, Quincy Mosley, ignored all my messages as well. I called over ten times and left five voicemails, but no one got back to me. I had to go through Ford’s customer relationship center just to get a response. This wasn’t a one-time issue either. It took them more than two months to complete a basic repair. If I had known about this poor service, I would have gone to another dealership. I will keep posting reviews each week about my experience and sharing them across social media. It’s important for others to see the real customer experience at a place that clearly doesn’t value its clients.