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Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

HelpWire.app is 189 out of 367 best companies in Software on RealReviews.io

Customer reviews

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Summary

HelpWire.app has a 4.5 - star rating from 15 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    74%

    11 reviews

    11 reviews

  • 4 stars

    20%

    3 reviews

    3 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    6%

    1 reviews

    1 reviews

  • T

    Tanya

    1 reviews

    HelpWire is a good pick for businesses needing

    HelpWire is a good pick for businesses needing reliable remote support software. It focuses on security, offers steady performance, and has easy-to-use features, making it a useful tool for IT teams and service providers. Whether dealing with software problems or helping with system setups, HelpWire supports smooth remote help without sacrificing security or simplicity. For small to mid-sized businesses using Mac or Windows systems, HelpWire stands out as a dependable partner for keeping operations running and solving tech issues efficiently.

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  • A

    Anonymous

    1 reviews

    HelpWire has really transformed how my small business operates.

    HelpWire has really transformed how my small business operates. Managing remote access is no longer a trouble with HelpWire's easy-to-use design. The one-click connection system makes remote support smooth and pleasant for me and my clients. We don't waste time on downloads or logins, which greatly improves our efficiency. Using multiple desktops and dual monitors is very helpful for handling tricky tech problems. And the fact that it's free is fantastic. Definitely recommend!

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  • M

    MOHAN

    1 reviews

    HelpWire offers many features that clearly

    HelpWire offers many features that clearly stand out in the Remote Connectivity space. Connecting and integrating with HelpWire is quite simple. The security measures are impressive. Whether it's chatting or messaging, or getting speedy responses from customer support, HelpWire combines all the top features in one superb tech app. HelpWire is now a go-to name for remote connectivity among my colleagues. I'll suggest it to more people. It simplifies life for every pro!

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  • N

    Nacirema

    1 reviews

    United States

    I enjoy using my Win8 computer for many tasks

    I enjoy using my Win8 computer for many tasks, as it is very efficient for what I need. I find it much easier to manage certain programs that I struggle with on newer Windows versions. However, when I need to use a Win10 browser for things like my credit card account, I can easily connect my Win8 to a Win10 machine and access the account without issues. I can also run programs that are only compatible with Win10 by connecting my Win8 to a Win10 device.

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  • T

    Tim Nopper

    1 reviews

    United States

    I've been using this tool for just a few days

    I've been using this tool for just a few days to assist others with computer problems. The remote desktop feature works well for me. There were a few random disconnects, but they only lasted for a few seconds, so it's not a major problem.

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  • Reviews from other countries:

  • J

    Jennifer

    1 reviews

    Australia

    I've been using this app

    I've been using this app lately, and it's a game-changer for running those old 16bit and MS-DOS applications on my ancient Windows system. It's like giving a new life to my old software while I figure out my migration plan. The magic happens when you tweak a few settings, though. First, definitely grant admin access for those vintage apps—it makes a big difference. Then, in the settings, make sure to prioritize fast connection; it really helps with performance. Adjusting the screen height and width options can also enhance the experience, depending on what you're running. And if you're not using the chat window, just disable it—saves some resources. Overall, this app's updates have made my workflow much smoother!

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  • M

    Mike Gebhardt

    1 reviews

    United States

    My trying this new program

    I recently tried out this new program for accessing client machines, and it's been a real game-changer. Windows performance is top-notch; Linux is decent, though I haven't given MacOS a shot yet. They're really stepping up and competing with the big names in the industry. Even though I suspect I’ll eventually have to pay for it, right now it's free, and with RDP on its way out, this tool is a fantastic alternative. It's made remote support so much faster and easier. Wherever I am, I can connect to client machines without a hitch. Honestly, there's no harm in trying it out, even if you don’t end up buying it.

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  • R

    Rob Kaberle

    1 reviews

    United States

    I gotta say, this tool

    I gotta say, this tool has been a real lifesaver for me and my family. Setting it up was a breeze, didn’t take much time at all. The interface is clean and straightforward, even for someone like me who isn't a tech wizard. It's been a game-changer for supporting my older relatives who struggle with their laptops and PCs. They live quite far away, so being able to help them remotely is invaluable. I can easily keep their systems updated and fix those little issues that seem to trip them up. It's made their lives easier and given me peace of mind knowing they're not stuck with tech problems.

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  • N

    Nacirema

    1 reviews

    United States

    I’ve got this old Win8

    I’ve got this old Win8 computer and I just love it. It's super fast for what I need, compared to the newer Windows versions. They just feel clunky. But sometimes I need to use a Win10 browser for my credit card stuff. So, what I do is connect my Win8 to my Win10 machine and it works perfectly. Plus, if there’s some software that only runs on Win10, no worries. I can still run it by connecting my Win8 to the Win10 computer. It’s a great setup that lets me use all my old programs but still handle the new requirements. Feels like the best of both worlds.

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  • C

    CobolDinosaur

    1 reviews

    United States

    Awesome work!

    I've been using HelpWire to manage my mom's computer overseas, and it's been a lifesaver. It's not just for family, though—I've used it professionally with friends and colleagues too. The best part? It's super reliable and doesn’t time out, which is a real game changer when you're in the middle of something important. Honestly, I can't believe it's been free for so long. When I finally have to buy it, I'll be more than happy to do so. Huge shoutout to the HelpWire team for making such a great tool. Keep up the awesome work!

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  • J

    João Basílio Simões

    1 reviews

    Portugal

    Definitely recommend

    I recently tried out this new management portal, and it's been surprisingly smooth. Setting up a new access was a breeze, and I didn't run into any hiccups. The best part? The feedback from the remote side was spot on—clear and pretty straightforward. Everything just fell into place without much fuss. It's not often you get such an easy experience with tech stuff, but this one nailed it. Definitely recommend giving it a shot if you need something hassle-free.

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  • P

    Petrus Laukert

    1 reviews

    Paraguay

    I got this software recently

    I got this software recently and it's been pretty smooth sailing. Setting it up on my other PCs and server was a breeze. It's super handy for connecting quickly to my personal computer or server whenever I need to manage different tasks. I didn't run into any major issues, and the whole experience has been pretty seamless. Definitely a useful tool for anyone needing quick access to their devices without much hassle.

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  • J

    JT B

    1 reviews

    United States

    I've been using this remote desktop thing and it's pretty awesome

    Man, I've been using this remote desktop thing and it's pretty awesome. Sharing files is a breeze too. The unattended desktop feature, even though it's still in beta, mostly works fine. But there's a bit of a hiccup I've noticed. When it's running in the background, it stops my screen saver from kicking in and my monitors won't go to sleep. It's kind of annoying. If I turn off the unattended access, everything goes back to normal. Other than that, it's a solid tool. Just hope they fix that little bug soon.

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  • T

    Tim Nopper

    1 reviews

    United States

    I've been trying out this

    I've been trying out this tool for a few days now, mainly to help friends and family with their computer problems. Honestly, the remote desktop feature is pretty impressive; it works smoothly and makes things so much easier. There were a couple of random disconnects, but they only lasted a few seconds and didn't really bother me too much. Overall, it's been a handy tool and I'm glad I gave it a shot. It's definitely made troubleshooting from a distance way simpler.

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  • J

    Jorge

    1 reviews

    Spain

    Navigating this app feels like

    Navigating this app feels like trying to solve a jigsaw puzzle with missing pieces. Every time I think I'm getting the hang of it, it crashes unexpectedly. It's baffling why anyone thought it was a smart move to require a new exe download for every single connection. Seriously, it's like taking one step forward and two steps back. As someone who relies on apps to assist customers efficiently, this one has been a real letdown. Instead of streamlining tasks, it adds unnecessary hurdles. It’s frustrating because I just want to help my customers, but this app seems to be working against me. It's definitely not user-friendly and has been more trouble than it's worth.

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Rating on other websites

  • Trustpilot

    4.6

  • G2

    4.9

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Software

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

HelpWire.app is 189 out of 367 best companies in Software on RealReviews.io

About HelpWire.app

HelpWire is a remote desktop service tailored for businesses and independent IT consultants. It provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. By using HelpWire, IT support services are streamlined, boosting productivity for customer support teams. Technicians can quickly access clients' computers for immediate issue resolution, eliminating the need for costly on-site visits. HelpWire enhances efficiency and responsiveness in IT support.

Key Details:

  • Location: The company is headquartered in Alexandria, United States.
  • Founders: Electronic Team, Inc. is a parent technology development company behind HelpWire and a family of software tools specializing in remote device access.
  • Foundation Date: The company was established in the year 2017.

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